I went to Jollyes to get my pup his first and second vaccination, in my personal opinion, I think they’re better than Vets4pets! The way everyone treated Ripley was so heartwarming! Especially Gemma... See more
Location
Switch location4E Selby Business Park, Oakney Wood Road Brayton, YO8 8LZ Selby, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There was a problem with the internet connection for the cash registers/card readers. The two ladies were trying everything to reconnect and while doing so kept customers informed. Thankfully they w... See more
Debbie the Duty manager went out of her way to help me with choosing food for my Newly diagnosed dog who has diabetes she’s very knowledgeable friendly and approachable I couldn’t thank her enough... See more
Nothing is too much trouble for the staff, they will look in the back to check stock availability if not on shelves. Always smiling and cheerful. This is my favourite place to shop. I must admit I do... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
4E Selby Business Park, Oakney Wood Road Brayton, YO8 8LZ, Selby, United Kingdom
- 01757 709542
4.7
Excellent
964 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were so welcoming to my new…
The staff were so welcoming to my new puppy and had great knowledge of the products I required.
March 2, 2025
Brilliant shopping experience staff…
Brilliant shopping experience staff were amazing 👏
February 22, 2025
Very friendly and helpful staff
February 23, 2025
The new collar & lead
The assistant was very helpful & even did the engraving on a dog tag for us
February 20, 2025
Bet pet shop by far the products are…
Bet pet shop by far the products are good value and the staff and lovely always make you feel welcome
February 23, 2025
Even though there are building works…
Even though there are building works going on the staff took time to explain where the products were and were helpful and friendly. I didn’t get the girls name but she has long dark hair and glasses
February 11, 2025
Great service
I was helped by two assistants, they were both very friendly and helpful
February 18, 2025
Staff at Selby Jollyes are always very…
Staff at Selby Jollyes are always very helpful, knowledgeable and very friendly.
February 15, 2025
Always helpful and pleasant
February 10, 2025
Knowledgeable staff
We asked one of the employees for some assistance and advice when my daughter got a new puppy. The lady ( I didn’t get her name!) was extremely helpful and helped my daughter find everything she was looking for.
February 9, 2025
Staff in the Selby store are fantastic…
Staff in the Selby store are fantastic , always happy and friendly .
The store is clean .
A lovely lady gave advice and help trying winter coats on my dog , which is no easy feat as she is a wriggle monster and needs to say hello to everyone .
Regular go into the store , staff always helpful , give advice when asked .
Lovely down to earth staff who always make a fuss of my dog - bull mix breed .
February 7, 2025
Brilliant staff and excellent Customer…
Brilliant staff and excellent Customer service on every visit.
February 5, 2025
Staff Always polite and very helpfu
February 2, 2025
Very helpful staff
Took my two pups for their injections. The staff were so lovely and really helpful. The vet himself was absolutely great. The only downfall was the website trying to book the appointment. Wasn’t very easy to follow and I had to keep going back over the same things. The staff on the phone to be were extremely patient and very helpful talking me through each step.
January 29, 2025
Nice quality products
I recently purchased a collar for our little dog. Unfortunately I had to change it for a smaller one. I couldn’t find the right size but staff were on hand & very helpful.
February 1, 2025
Unprompted review
Always helpful & service with a smile
January 30, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.