Jollyes The Pet People - Sheffield Reviews 

847
TrustScore 4.5 out of 5

4.7

Meadowhall Retail Park, Sheffield, S9 2YZ Sheffield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Informative staff. Good value dog treats. Also if your dog is needing a booster vaccination, it's only £25 with no consultation fee, also cheap ( can't remember the price ) for puppy vacs or you can p... See more

Rated 4 out of 5 stars

Staff awesome as always, just disappointing to see only 1 person serving but I know the minimum wage affects shops and the prices etc. There weren't any live pets in there either, which there use... See more

Rated 5 out of 5 stars

Our visit on Saturday 28th September went smooth as usual. We found what we wanted and the gentleman on the checkout was very pleasant as always. He asked if we had managed to get what we wanted and i... See more

Rated 5 out of 5 stars

The guy working at Jolleyes Sheffield on the day I went in was exceptional. He assisted an elderly lady before me and was kind, considerate and took the time to explain things fully. He offere... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Meadowhall Retail Park, Sheffield, S9 2YZ, Sheffield, United Kingdom

  • 01142 425421

4.7

Excellent

TrustScore 4.5 out of 5

847 reviews

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4.7

All reviews

(847)

9,220 reviews in the last 12 months

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Rated 3 out of 5 stars

Be alert ⚠️

The shop itself I loved it, thought it was cheap for alot of things.. the discounts for members etc was good 👍 getting signed up became a problem as the website advertised didn't and wouldn't let me do it properly the woman behind the counter helped and did it for me and made it alot easier but the only big problem I had was the fact when I paid for my item the cashier told me it was declined and asked me to do it again so I did as I left the shop I thought I'd check my bank, turns out she had charged me twice when I explained and shown her my banking app and it had gone through both times she was going to call Manager but I was in a rush so I got the same items I brought in the first place just to save time ... lesson learned always check when paying with card as to some it may only be a little but some that's the difference to feed their kids for a week ....

October 2, 2024
Jollyes The Pet People - Sheffield logo

Reply from Jollyes The Pet People - Sheffield

We appreciate you taking the time to share your experience. We're glad you enjoyed the shop and found the prices and discounts appealing.

We understand your frustration with charge issue. We strive to provide a smooth and reliable experience for our customers, and it's clear we fell short in this instance. We will investigate this matter further to ensure similar situations don't occur in the future.

Rated 4 out of 5 stars

Excellent

I had a much better experience lately than what I had several months back. The lady who served me was polite and didn’t question anything when I purchased rat food and a couple of dog treats and a ham bone for my pooch. Was a much positive experience. Thank you.

October 1, 2024
Rated 1 out of 5 stars

Terrible website terrible ordering and…

Terrible website terrible ordering and checkout terrible communication and still not been delivered as yet and it’s now day seven also they have now cancelled half the order and can’t make any substitutes wish I had gone to Pets at home now instead .

September 30, 2024
Unprompted review
Jollyes The Pet People - Sheffield logo

Reply from Jollyes The Pet People - Sheffield

We understand your frustration with the recent experience. We strive to provide a smooth and reliable service, and it's disappointing to hear that your order hasn't been delivered as expected. We're committed to addressing your concerns and improving our processes.

Rated 5 out of 5 stars

Our visit on Saturday 28th September…

Our visit on Saturday 28th September went smooth as usual. We found what we wanted and the gentleman on the checkout was very pleasant as always. He asked if we had managed to get what we wanted and if we needed any help to the car. It is always a pleasure visiting the store at Meadowhall Retail Park.

September 28, 2024

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