Informative staff. Good value dog treats. Also if your dog is needing a booster vaccination, it's only £25 with no consultation fee, also cheap ( can't remember the price ) for puppy vacs or you can p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well I like jollyes, reasonable prices, plenty of choice staff are always happy to help and with a smile
Company replied
Staff awesome as always, just disappointing to see only 1 person serving but I know the minimum wage affects shops and the prices etc. There weren't any live pets in there either, which there use... See more
Our visit on Saturday 28th September went smooth as usual. We found what we wanted and the gentleman on the checkout was very pleasant as always. He asked if we had managed to get what we wanted and i... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Meadowhall Retail Park, Sheffield, S9 2YZ, Sheffield, United Kingdom
- 01142 425421
4.7
Excellent
847 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The shop provides everything for all pets
Everything was at hand the staff were polite and friendly and the sounds of the birds were beautiful
November 7, 2024
Great Service
It was all round a good experience. They had exactly what I needed and the staff were lovely. Thank you
November 6, 2024
Found what we were looking for and…
Found what we were looking for and staff friendly and helpful
November 4, 2024
We were given lots of good advice on…
We were given lots of good advice on the products we wanted to buy. Nothing was too much trouble at all. Brilliant thank you.
November 4, 2024
Very happy love jollyes very friendly…
Very happy love jollyes very friendly staff 🤗♥️💙
November 1, 2024
Staff are so friendly
Staff are so friendly. Shop is always clean and tidy. Easy to find what you are looking for.
October 25, 2024
Helpful assistant Very helpful friendly polite and…
Very helpful friendly polite and informative sales assistant
tidy and clean shop floor
October 27, 2024
Friendly staff couldn't find what we…
Friendly staff couldn't find what we was looking for , staff came straight away and found puppy food on top shelf
October 26, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This visit only
In a word, there was only one customer assistant at the checkout, she was busy serving someone, I was wondering round, getting frustrated and on top of that, the weather was horrible. Don't get me wrong, I know what I went in for BUT the assistance wasn't there.
October 25, 2024
Reply from Jollyes The Pet People - Sheffield
We understand your frustration with the wait at checkout. We strive to provide excellent customer service and are disappointed to hear that you experienced a delay. We appreciate your feedback and will use it to improve our service.
Quick service
October 19, 2024
Polite
I popped in yesterday and the lady who helped me was really polite and helpful answered everything I asked.
October 19, 2024
I find what I want.
October 17, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.