I sorted out what I was going to buy online before so I could take my time over things like comparing lists of ingredients. I then found all the items I needed easily in the store, and then on my way... See more
Location
Switch locationSouthport Road, Kew Retail Park, PR8 5RG Southport, England, GB
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See what reviewers are saying
The member of staff gave excellent service to both myself & the customer in front of me. She explained why you were low on Canin dog food due to the warehouse moving. Sadly I didn’t egg her name but s... See more
I use the Southport store once a week and I have always found the staff to be helpful when approached have given good advice for both my dogs and my parrot I d0 find the products a little pricey but... See more
This store is great, the staff are so lovely and recognise their customers and pets . This makes the shopping experience a really positive one . You should say thank you to your team as they are amazi... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Southport Road, Kew Retail Park, PR8 5RG, Southport, England, United Kingdom
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Helpful friendly staff
Excellent staff
The woman behind the till was extremely informative and helpful. She offered extremely useful advice.
We purchased successfully assisted by…
We purchased successfully assisted by your very pleasant staff
Customer experience
Always go to jollies for dry dog food, heavy bags.
Staff is mostly helpful although when seeing people struggle with heavy large dog food bags it would be suggested for staff to help costumers rather than joking around between staff at the cash till,..
I just love it their its a happy shop.
I just love it their its a happy shop.. staff are brilliant..
Great vet understanding caring assistant
Everything I need at the right price
Everything I need at the right price
Staff always smiling
Polite and pleasant.
Professional and helpful staff
Professional and helpful staff. Wide range of products
The products available at a good price
The products available at a good price, the helpfulness of the staff that went above and beyond my expectations
advice on allergic reaction
My husband and I were after advice regarding our male staffy who had an allergic reaction to something, the 2 young ladies were very helpful, offered a couple of alternatives to help him, bought some tea tree spray and aloe vera, took our boy home, a couple of hours later our boy was as right as rain
Great Vet
Vet is wonderful and caring and explains everything in a nice simple way. The plans for vaccines are excellent and you are not being ripped off
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