I sorted out what I was going to buy online before so I could take my time over things like comparing lists of ingredients. I then found all the items I needed easily in the store, and then on my way... See more
Location
Switch locationSouthport Road, Kew Retail Park, PR8 5RG Southport, England, GB
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See what reviewers are saying
The member of staff gave excellent service to both myself & the customer in front of me. She explained why you were low on Canin dog food due to the warehouse moving. Sadly I didn’t egg her name but s... See more
I use the Southport store once a week and I have always found the staff to be helpful when approached have given good advice for both my dogs and my parrot I d0 find the products a little pricey but... See more
This store is great, the staff are so lovely and recognise their customers and pets . This makes the shopping experience a really positive one . You should say thank you to your team as they are amazi... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Southport Road, Kew Retail Park, PR8 5RG, Southport, England, United Kingdom
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Great Team
Called in the other day, what a friendly bunch of staff 👏
Was helped out by Ric who gave me great advice on what to shampoo my Rotty with and best food etc to keep him in good condition. Thor and I can't thank them enough ⭐️⭐️⭐️⭐️⭐️
Shannon in the Southport store was so…
Shannon in the Southport store was so lovely and helpful, she really took care of me & she’s just so lovely , gave me all advice about worming my dog gave me the correct products
Staff are very helpful and…
Staff are very helpful and knowledgeable. No longer have live stock, which we miss, as they were very healthy.
The young lady behind the counter was…
The young lady behind the counter was very helpful and explained all about the benefits of joining their pet club.
Helpful staff
Helpful staff, huge variety of pet products. Excellent store. Would recommend.
Very helpful staff
Very helpful and informative staff…
Very helpful and informative staff member who took me to the items I needed. Would go again in store and recommend.
Great product range at great prices.
The staff were very helpful polite and…
The staff were very helpful polite and friendly
Quality dog food and treats
Quality dog food and treats. Staff very friendly and knowledgeable
Always a good choice of products
Always a good choice of food and treats and friendly and helpful staff.
Always a pleasure to shop at Jollyes!
Always a pleasure to shop at Jollyes!
The prices are excellent and the pick n mix dog treats are exceptional value.
We visit the Vet in store annually for vaccinations -,half the price we were paying at the vets😳
Really helpful staff with good advice…
Really helpful staff with good advice for the dog food I needed
May use AI-assist with repliesRead more
Given misinformation
Was told to give the dog one a day, so I bought them. When I read it when I got home it was 3 a day . It was 1a day for a cat. So pack doesn’t last anywhere near as long as I thought.

Reply from Jollyes The Pet People - Southport
Always nice friendly staff
Always nice friendly staff,
Everything well displayed, clean shop
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