I sorted out what I was going to buy online before so I could take my time over things like comparing lists of ingredients. I then found all the items I needed easily in the store, and then on my way... See more
Location
Switch locationSouthport Road, Kew Retail Park, PR8 5RG Southport, England, GB
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See what reviewers are saying
The member of staff gave excellent service to both myself & the customer in front of me. She explained why you were low on Canin dog food due to the warehouse moving. Sadly I didn’t egg her name but s... See more
I use the Southport store once a week and I have always found the staff to be helpful when approached have given good advice for both my dogs and my parrot I d0 find the products a little pricey but... See more
This store is great, the staff are so lovely and recognise their customers and pets . This makes the shopping experience a really positive one . You should say thank you to your team as they are amazi... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Southport Road, Kew Retail Park, PR8 5RG, Southport, England, United Kingdom
4.6
Excellent
521 reviews
Asks customers to review
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Super friendly and helpful staff
Super friendly and helpful staff. Plenty of products to choose from at a competitive price
February 8, 2025
Well stocked
You are always well stocked with the food and accessories I need for my dog.
February 8, 2025
Excellent service
Excellent service. Rang before I went to check stock was in, the assistant was very happy to check for me. Stock was in, went to collect and the staff were very helpful both with the purchase and some questions I had re cost of other things I might buy in the future. Plus the item was £6 cheaper than where I normally buy from
February 6, 2025
May use AI-assist with repliesRead more
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My panel was damaged wont be ordering…
My panel was damaged when it arrived in the post wont be ordering online again but when I went into the stone they were fantastic they give me a replaced for the water bottles
November 24, 2024
Reply from Jollyes The Pet People - Southport
We understand your frustration with the damaged panel. We strive to ensure all deliveries arrive in perfect condition. We're pleased to hear you had a positive experience in the store and received a replacement for the water bottles.
Got all I needed and more
I sorted out what I was going to buy online before so I could take my time over things like comparing lists of ingredients. I then found all the items I needed easily in the store, and then on my way to the till I saw some squeaky toys reduced in price so he got 2 new toys as well. When I got to the cash desk I had to get another item that was on the shelves behind the till and the lady who served me was very friendly.
January 31, 2025
Nice big bright store
Nice big bright store. Plenty of stock and competitive prices. Very friendly staff.
January 28, 2025
No longer get the 15% off for being in…
No longer get the 15% off for being in the ‘pet club’
I was told you still have the pet club but no longer have the discount ???
The assistant said the prices have been reduced instead but the food I purchased was exactly the same price as before.
Not really worth the trip out there to purchase raw dog food, may as well just buy local
January 25, 2025
Reply from Jollyes The Pet People - Southport
Good evening,
Thank you for your review. We are sorry to hear you are unhappy with the promotion of our price changes. We will ensure your feedback in passed onto our senior team and have included some information below to explain the changes further.
What changes are you making?
At Jollyes we’re passionate about happy pets for less, we have listened to our customers who have told us our prices are confusing. That’s why we’re reducing over 3,000 prices across the store. Reinvesting the current 10% discount which is offered to PETCLUB customers into lowering the prices for everyone across a broader range of categories helping more customers to save. Therefore the price which you see at the shelf is the price which you pay and we’re lowering so that you get low prices every day.
Why are you making these changes?
We’re constantly reviewing how we ensure that our customers get the best value at Jollyes. We have listened to our customers who have said that our pricing is confusing and they are not sure what price they are going to pay at the till. Therefore removing the additional 10% discount means that we can reinvest that money into lowering the prices of over 3,000 lines across the store and in more categories helping you to save even more at Jollyes.
Kind regards
Jollyes customer services
Great Visit
Great store, clean and well presented. Staff friendly and helpful. Had everything and more at affordable prices.
January 25, 2025
A***** excellent
Excellent service the vet was so informative and lovely.
He was very good with my little nervous dog Max
January 24, 2025
The young lady was very helpful
The young lady was very helpful,knowledgeable and had a smile on her face even when the man in front was asking her everything about worming his dog !!
January 21, 2025
Nice clean tidy store and well stocked…
Nice clean tidy store and well stocked along with friendly polite knowledgable staff all in a convenient location
January 19, 2025
Everything under one roof great prices…
Everything under one roof great prices and friendly staff.
January 18, 2025
Shop
Helpful Friendly nothing is too much for the staff always a smile brilliant shop
January 15, 2025
a good range of products and nice staff.
January 14, 2025
Good value for money
Good value for money. Staff are very friendly and knowledgeable. Nothing is to much trouble. Good range of supplies for your animals
January 15, 2025
Friendly staff
Friendly staff, good parking and reasonable prices. Jollyes is my first choice for pet products. Not as competitive on the price of cat food for some reason but Tesco is over the road.
January 15, 2025
Great shop
Customer service was good. Found everything we wanted. Good value for money.
January 11, 2025
Very friendly and helpful staff. Reasonably priced too
Very friendly and helpful staff
January 11, 2025
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