We discovered our Romanian rescue dog Bobby had an allergy to anything with chicken in it, sadly most treats and foods we were buying had chicken in the ingredients. We decided to try Jollyes after d... See more
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As always another successful trip to Jollyes Stirling. My dog is like my baby and I love nothing more than spoiling him, unfortunately though he is getting on a bit and can't eat some of the things he... See more
I was looking for a new harness for my dog and although there were many staff members around, nobody offered to help. Managed to work out how they went on myself and found the right size. Also neede... See more
Company replied
I was unsure of what cat food I had previously purchased and a member of staff asked if l was needing help and when I explained my problem was they were able to look up my previous purchase through m... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 3, Burghmuir Road Retail Park, FK7 7NZ, Stirling, United Kingdom
- 01786234390
4.9
Excellent
531 reviews
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Never had an issue
Shop here monthly to bulk buy our pet food
Good prices and staff always helpful
November 17, 2024
Young gentlemen very helpful and…
Young gentlemen very helpful and informative about my query for dry dog food he even carried the 12 kilo bag to the car
November 14, 2024
Staff very friendly helped carry litter…
Staff very friendly helped carry litter to car 🚗 as to heavy for myself
November 1, 2024
Doggy heaven…
Great selection of dog treats and toys in store, my terrier loves when we’ve been here! Friendly and helpful staff.
October 28, 2024
Very friendly & helpful staff
October 27, 2024
The best customer service I have ever…
The best customer service I have ever had! Lots of knowledge too! Thanks!
October 25, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Could have been more helpful
I was looking for a new harness for my dog and although there were many staff members around, nobody offered to help. Managed to work out how they went on myself and found the right size. Also needed something for dog constipation but it there was nothing in stock and no advice available from the two staff members,
October 27, 2024
Reply from Jollyes The Pet People - Stirling
Good afternoon,
We appreciate you taking the time to share your experience. We understand that it can be frustrating when you need assistance and are unable to find it. We strive to provide excellent customer service and will use your feedback to improve our team's responsiveness.
Kind regards
Jollyes customer services
Friendly staff and good choice of food, toys for my cat
There is a good choice of food, wet and dry for my cat as well as snacks and toys, plus the staff are all very friendly and nice.
October 21, 2024
Really Helpfull informative staff,Great selection of stock
Really Helpfull informative staff,talked us through the various types of dog food suitable for my dog as he has Allergies
October 25, 2024
Treat top up
As always another successful trip to Jollyes Stirling. My dog is like my baby and I love nothing more than spoiling him, unfortunately though he is getting on a bit and can't eat some of the things he loves best. Jollyes however makes it easy to still spoil him with a wide range of treats that he is still able to eat (without breaking the bank either). Not only that though there is always friendly and engaging staff around should I need assistance or just a wee chat about pets in general. Definitely worth a trip in if like me you love spoiling your pets.
October 18, 2024
The staff were Jollyes good!
The staff were friendly, helpful & very good humoured. It was a pleasure to shop there for a very fussy cat. I'll continue to use Jollyes for my pet's dindins!
October 15, 2024
Great products at a great price
Great products at a great price. Served with helpful staff.
October 14, 2024
Staff very helpful especially carrying…
Staff very helpful especially carrying out one of my 10kg bags of dog food
October 10, 2024
Assistants great and also very cheery
Great assistant also fantastic got some got some food to try to see if my dog would eat it which makes a difference certainly will be back
October 5, 2024
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