Jollyes The Pet People - Stockton Reviews 808

TrustScore 5 out of 5

4.8

Lustrum Avenue 1, unit 1a, TS18 2RB Stockton-on-Tees, England, GB


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Rated 3 out of 5 stars

Was a bit surprised that my outlet doesn't keep Lily's Kitchen multi packs. It's the only tinned dog food I will feed my mutts as their ingredients panel is transparent and honest. Paying £2+ for an i... See more

Company replied

Rated 5 out of 5 stars

Took my dog for her booster using Jollyes for the 1st time. Booking was easy registration on the day was straight forward. Vet was lovely very polite, checked my dog over and then administered the inj... See more

Rated 5 out of 5 stars

Absolutely amazing as always! Found everything I wanted easily in store and the staff were friendly and helpful. The girl who served me went above and beyond with customer service as we chatted about... See more

Rated 5 out of 5 stars

Helpful staff at a local pet supply shop. We were researching the type of food, and cages for Degu. A specific cage was needed. We went into a local store and we saw one on a high rack with a bundl... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Lustrum Avenue 1, unit 1a, TS18 2RB, Stockton-on-Tees, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

808 reviews

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Rated 5 out of 5 stars

Have everything I need for my cat's and…

Have everything I need for my cat's and rabbits, staff very helpful

March 28, 2026
Jollyes The Pet People - Stockton logo

Reply from Jollyes The Pet People - Stockton

We're happy to hear that you found everything you needed for your cat and rabbits! We appreciate your kind words about our helpful staff.

Rated 3 out of 5 stars

No Lily's Kitchen multi packs???

Was a bit surprised that my outlet doesn't keep Lily's Kitchen multi packs. It's the only tinned dog food I will feed my mutts as their ingredients panel is transparent and honest. Paying £2+ for an individual tin is a bit steep. On the plus side, my store has recently undergone a revamp and is looking mighty good. Although the loose bird food and dog treats are a bit of a loss, I can understand the business doing away with them. Plus I don't get hayfever from the seed dust. 😁

February 19, 2026
Jollyes The Pet People - Stockton logo

Reply from Jollyes The Pet People - Stockton

We appreciate your feedback. We're glad you like the store revamp. We'll look into the Lily's Kitchen multi-packs and appreciate your insights regarding the loose bird food. We value your comments.

Rated 5 out of 5 stars

Amazing staff

As always staff are great in store and always willing to help with my queries.
Yesterday I needed help buying a harness and staff couldn’t be more helpful with my puppy

January 31, 2026
Rated 5 out of 5 stars

Helpful & Friendly staff

Helpful, friendly staff who always make a fuss of your pets when you take them to shop. Got some great advice on food for my fussy pooch and they guaranteed a refund if she didn’t like it. Perfect! See you again soon. Amanda & Misty

January 10, 2026

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