Was a bit surprised that my outlet doesn't keep Lily's Kitchen multi packs. It's the only tinned dog food I will feed my mutts as their ingredients panel is transparent and honest. Paying £2+ for an i... See more
Company replied
Lustrum Avenue 1, unit 1a, TS18 2RB Stockton-on-Tees, England, GB
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Was a bit surprised that my outlet doesn't keep Lily's Kitchen multi packs. It's the only tinned dog food I will feed my mutts as their ingredients panel is transparent and honest. Paying £2+ for an i... See more
Company replied
Took my dog for her booster using Jollyes for the 1st time. Booking was easy registration on the day was straight forward. Vet was lovely very polite, checked my dog over and then administered the inj... See more
Absolutely amazing as always! Found everything I wanted easily in store and the staff were friendly and helpful. The girl who served me went above and beyond with customer service as we chatted about... See more
Helpful staff at a local pet supply shop. We were researching the type of food, and cages for Degu. A specific cage was needed. We went into a local store and we saw one on a high rack with a bundl... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Lustrum Avenue 1, unit 1a, TS18 2RB, Stockton-on-Tees, England, United Kingdom
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Lovely helpful staff. Great prices and good selection of pet accessories. Love the fact you can donate a tin of pet food to dogs home
Greta friendly and helpful service as always at Stockton on Tees branch
Lady who served me was friendly and helpful.
Proper service with a smile.
Great store,staff is always friendly and ready to help
My dog loves the ham bones. My local crews hill shop just said we don't do them anymore. Lady in Stockton always so helpful found me the 4 left in the shop and a new box of 18 from the stock. Always wonderful service from stockton other shops should take note.
Very helpful, always giving advice when required, stock is always well delivered never have a issue.
I love jollies..lots of amazing choice of pet food...treats...and toys.. staff are friendly and helpful.
Very happy .very cheap.i always come to this shop.thr staff are very helpful.
Great store, helpful staff, cleanly of stock and some bargains too. Pet club is a good rewards system.
The assistant was extremely helpful, very polite .
Great customer service, always playing and fussing over the pets and usually well stocked.
Great shop. Good selection and prices very reasonable. A pity the mobile app doesn’t work now so can’t see vouchers and special offers.
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