Jollyes The Pet People - Stockton Reviews 

807
TrustScore 5 out of 5

4.8

Lustrum Avenue 1, unit 1a, TS18 2RB Stockton-on-Tees, England, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Was a bit surprised that my outlet doesn't keep Lily's Kitchen multi packs. It's the only tinned dog food I will feed my mutts as their ingredients panel is transparent and honest. Paying £2+ for an i... See more

Company replied

Rated 5 out of 5 stars

Took my dog for her booster using Jollyes for the 1st time. Booking was easy registration on the day was straight forward. Vet was lovely very polite, checked my dog over and then administered the inj... See more

Rated 5 out of 5 stars

Absolutely amazing as always! Found everything I wanted easily in store and the staff were friendly and helpful. The girl who served me went above and beyond with customer service as we chatted about... See more

Rated 5 out of 5 stars

Helpful staff at a local pet supply shop. We were researching the type of food, and cages for Degu. A specific cage was needed. We went into a local store and we saw one on a high rack with a bundl... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Lustrum Avenue 1, unit 1a, TS18 2RB, Stockton-on-Tees, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

807 reviews

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4.8

All reviews

(807)

9,229 reviews in the last 12 months

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Rated 5 out of 5 stars

From the stock room

My dog loves the ham bones. My local crews hill shop just said we don't do them anymore. Lady in Stockton always so helpful found me the 4 left in the shop and a new box of 18 from the stock. Always wonderful service from stockton other shops should take note.

December 6, 2025
Rated 5 out of 5 stars

Very helpful

Very helpful, always giving advice when required, stock is always well delivered never have a issue.

December 1, 2025
Rated 4 out of 5 stars

Great shop

Great shop. Good selection and prices very reasonable. A pity the mobile app doesn’t work now so can’t see vouchers and special offers.

November 1, 2025

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