Jollyes The Pet People - Swindon Reviews 

593
TrustScore 4.5 out of 5

4.6

2c Mannington Retail Park, Telford Way, SN5 8WA Swindon, GB


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Rated 4 out of 5 stars

Great products available and gret price our dog LOVES there "Lifestage" dry food (which i think is there own brand) loads of different flavors Our cats also like there "livestage" dry cat food but... See more

Company replied

Rated 5 out of 5 stars

Jolleys is very local to where I live and work , the shop staff are very friendly and helpful. I can always find a good deal and they have everything I need for my pet family. Rio likes raw products ,... See more

Rated 5 out of 5 stars

The prices are really good and I was gobsmacked to find out the prices of the vaccinations and especially the AHC. They have an option for £120 for booster vaccinations for the entire life of pet. The... See more

Rated 5 out of 5 stars

Super friendly and helpful staff, lots of space in the shop to luck around without constantly running into someone, really good choice of all available pet foods, really love shopping here.


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • 2c Mannington Retail Park, Telford Way, SN5 8WA, Swindon, United Kingdom

  • 01793684320

4.6

Excellent

TrustScore 4.5 out of 5

593 reviews

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4.6

All reviews

(593)

9,221 reviews in the last 12 months

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Rated 5 out of 5 stars

A fantastic experience

A fantastic place to shop for my dog, great value and plenty of choice and variety. Customer service was exceptional the lady who served me even carried my items to the car as due to recent surgery I cannot carry heavy items. Thank you so much 😁

October 28, 2024
Rated 5 out of 5 stars

Customer Service

This was my first shopping at Jollyes Pet People.
I purchased two by large bags of Cat Litter and joined their club. The lady assistant was very helpful, including taking my purchase to the car. Very impressed.

October 21, 2024
Rated 5 out of 5 stars

Helpful friendly staff

Helpful friendly staff, offered help and went out of their way to look for an alternative item when the one I was after wasn’t available and offered advice

October 23, 2024
Rated 5 out of 5 stars

Excellent service.

Very nice lady on the counter and very helpful and I joined your club by her recommendation as well. I look forward to buying all my cat food and other items there in the future.
Thank you.

October 24, 2024
Rated 2 out of 5 stars

Too pushy

The guy in the shop was trying too hard to push me into making a donation that was more than my purchase and made me feel really uncomfortable.

October 18, 2024
Rated 5 out of 5 stars

Friendly first class service

The young man who served me was so polite and caring. Told me about offers that saved me money and genuinely seemed to care about customers m. A rare thing to experience these days.

October 12, 2024
Rated 5 out of 5 stars

I needed some supplies for my newly…

I needed some supplies for my newly hiked Cocker Spaniel. Jollyes was my first stop and had everything I needed. The staff were very friendly and took time to say hello to Max and were generally friendly, helpful and knowledgeable.

October 9, 2024
Rated 1 out of 5 stars

No notice to say there ain't a groomer…

No notice to say there ain't a groomer nothing stated online about the groomer ain't there no more the man behind the til was quite rude and arrogant

October 9, 2024
Unprompted review
Jollyes The Pet People - Swindon logo

Reply from Jollyes The Pet People - Swindon

Good afternoon,

We sincerely apologise for the inconvenience you experienced. We understand your frustration with the lack of notice regarding the groomer. We strive to provide clear and accurate information on our website and will take your feedback into account to improve our communication.

We also regret that you encountered a rude and arrogant employee. We value our customers and will address this issue with our team to ensure all interactions are handled with respect and professionalism.

Kind regards

Jollyes customer services

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