Jollyes The Pet People - Swindon Reviews 

593
TrustScore 4.5 out of 5

4.6

2c Mannington Retail Park, Telford Way, SN5 8WA Swindon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Great products available and gret price our dog LOVES there "Lifestage" dry food (which i think is there own brand) loads of different flavors Our cats also like there "livestage" dry cat food but... See more

Company replied

Rated 5 out of 5 stars

Jolleys is very local to where I live and work , the shop staff are very friendly and helpful. I can always find a good deal and they have everything I need for my pet family. Rio likes raw products ,... See more

Rated 5 out of 5 stars

The prices are really good and I was gobsmacked to find out the prices of the vaccinations and especially the AHC. They have an option for £120 for booster vaccinations for the entire life of pet. The... See more

Rated 5 out of 5 stars

Super friendly and helpful staff, lots of space in the shop to luck around without constantly running into someone, really good choice of all available pet foods, really love shopping here.


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • 2c Mannington Retail Park, Telford Way, SN5 8WA, Swindon, United Kingdom

  • 01793684320

4.6

Excellent

TrustScore 4.5 out of 5

593 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(593)

9,221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The male employee was very rude and…

The male employee was very rude and moody. But the lady was very helpful.

December 6, 2024
Jollyes The Pet People - Swindon logo

Reply from Jollyes The Pet People - Swindon

We appreciate you taking the time to share your feedback. We're sorry to hear about your experience with the male employee. We value all of our customers and strive to provide excellent service. We will address your concerns with our team.

Rated 1 out of 5 stars

Everytime I come into the I try to use…

Everytime I come into the I try to use my membership card but your system doesn't seem to recognise it and so I don't get the points.
You looked at this and now it's useless

November 10, 2024
Jollyes The Pet People - Swindon logo

Reply from Jollyes The Pet People - Swindon

We understand your frustration with the membership card issue.
we have checked and all purchases are showing in your online account and match till systems however it maybe that your app is not set up correct and synced to this email

We value your loyalty and appreciate you bringing this to our attention. We are working to improve our systems to ensure a smoother experience for all members.

Rated 5 out of 5 stars

The prices are really good and I was…

The prices are really good and I was gobsmacked to find out the prices of the vaccinations and especially the AHC. They have an option for £120 for booster vaccinations for the entire life of pet. The AHC is £120 for 1 pet or £170 for 2, but if you download their app and register for the PetClub account, they go down to £108 per pet or £153 per 2 pets which I think is brilliant.

November 5, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look