Jollyes The Pet People - Swindon Reviews 

593
TrustScore 4.5 out of 5

4.6

2c Mannington Retail Park, Telford Way, SN5 8WA Swindon, GB


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Rated 4 out of 5 stars

Great products available and gret price our dog LOVES there "Lifestage" dry food (which i think is there own brand) loads of different flavors Our cats also like there "livestage" dry cat food but... See more

Company replied

Rated 5 out of 5 stars

Jolleys is very local to where I live and work , the shop staff are very friendly and helpful. I can always find a good deal and they have everything I need for my pet family. Rio likes raw products ,... See more

Rated 5 out of 5 stars

The prices are really good and I was gobsmacked to find out the prices of the vaccinations and especially the AHC. They have an option for £120 for booster vaccinations for the entire life of pet. The... See more

Rated 5 out of 5 stars

Super friendly and helpful staff, lots of space in the shop to luck around without constantly running into someone, really good choice of all available pet foods, really love shopping here.


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • 2c Mannington Retail Park, Telford Way, SN5 8WA, Swindon, United Kingdom

  • 01793684320

4.6

Excellent

TrustScore 4.5 out of 5

593 reviews

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4.6

All reviews

(593)

9,218 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service…

The manageress was super at assisting me and advising. Particularly as there was a problem accessing my account on-line.
I purchased my goods with my 10% discount as a new customer.
Thank you staff for looking after me with great customer Service!

November 1, 2025
Rated 5 out of 5 stars

Nice experience

I came into the store yesterday to buy some food for my dog Chester and a lovely young man called Charlie helped me to chose the best option by giving me examples of the best foods for my senior dog and even went so far as to help me to find the best treats for my dog and helped me take all of my bits to my car as they were heavy, overall I would say that Charlie as well as the other staff are extremely helpful and well mannered, although the shop was a quite untidy however I was explained that they were having a move around, I look forward to coming back and hopefully seeing the store more tidy

October 11, 2025
Rated 1 out of 5 stars

The store used to be better and…

The store used to be better and sometimes no one is on the till . I mentioned the prices had gone up regarding a product I buy all the time and the shop Assistant didn't seem aware . Not a very good atmosphere starts good then a big lapse !

September 29, 2025
Jollyes The Pet People - Swindon logo

Reply from Jollyes The Pet People - Swindon

We appreciate you taking the time to share your experience. We're sorry to hear that you’ve noticed a decline in our service and pricing awareness. We will address this with our team to improve the atmosphere and ensure better service.

Rated 4 out of 5 stars

Good value for money

The bug selection can sometimes be very hit and miss, especially locust, i guess it depends on delivery. They are very fairly priced for live food and the cost is good value if they have stock in that isn't half dead.

March 31, 2025

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