Spent a lot of time today with Sam. She had excellent knowledge and skills with my recent rehomed Ukrainian chiweenie who is terrified. I was really struggling to get a correctly sized harness and on... See more
Company replied
United 11c, Telford Bridge Retail Park, Colliers Way,, TF34PB Telford, GB
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Spent a lot of time today with Sam. She had excellent knowledge and skills with my recent rehomed Ukrainian chiweenie who is terrified. I was really struggling to get a correctly sized harness and on... See more
Company replied
Love the local shop. Staff always feel attentive without being in my face. They make useful suggestions if another brand has similar to something I’m looking for they cannot be faulted. Another gr... See more
Company replied
The stuff at my local branch are excellent. Will always go that extra mile cannot praise them enough unfortunately your point system is absolutely appalling. I spend a lot of money monthly and have do... See more
Staff were extremely attentive, helpful and friendly on both occasions; 9th & 10th January 2025. I was looking for a new coat for my dog, I have back problems and had spent at least 15 minutes s... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
United 11c, Telford Bridge Retail Park, Colliers Way,, TF34PB, Telford, United Kingdom
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Lots of choice. Good deals. Prices not too bad. Could get the medication I was after for the pets.
Friendly staff and good choice of dog treats at a good price
Very helpful from a staff member helping us sort and git the right harness for our puppy x
Always friendly and helpful if I need advice on the food I buy for my 2 French Bulldogs.
Very helpful and pleasant staff.
Prices - on parr or below with other pet retailers.
Stock - good selection
Thank you for the help in fitting 2 harnesses. Great advise, great product.
Staff very helpful and have a wide range of product. Our dog loves the natural treats.
Well mannered professional staff
Happy to help and answer your queries
Plenty of choice for your pets needs
Good quality merchandise
Lovely clean and well organised shop. It was easy to find everything I was looking for and the prices were good especiallyif you had membership. The till assistant was professional and efficient. A good experience all round.
Asked for guidance as have 2 4week old pups,and needed food ideas,very helpful.
Good price ,good selection of raw dog food, excellent service. Click and collect easy to use
Staff were extremely attentive, helpful and friendly on both occasions; 9th & 10th January 2025.
I was looking for a new coat for my dog, I have back problems and had spent at least 15 minutes searching for one. I asked for support from staff due to the pain in my back. Staff assisted me immediately, taking several items for me to choose from.
Unfortunately I had to return the item on the 10th, as it was slightly small, despite it stating it was the same centimetres as my dogs original coat. There were no qualms in exchanging the coat at all.
My own dog food had been delayed on my subscription. The chap very kindly offered to look on the stock trolley when l told him what l was looking for. One bag left of what l needed! The lady at the till was friendly and chatty, then told me about joining Jollyes club. Further discussion revealed she was also had a GSD. l have 2 rescues❤️
I went in for cockatiel seed none on shelf staff helped me by showing you can buy it loose.They even tubed it up for me.And got me some fresh millet from out back of store.
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