Great staff at the Thetford store, in particular Hayley who always greats us with a smile, very helpful and efficient and she has lovely writing too.
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See what reviewers are saying
I rarely write a review, but I feel Jolleys Thetford deserves a "thumbs up"!! I have started using Jolleys, Thetford more, especially since it's re-vamp & since they stock Katkin, which I've been... See more
Company replied
Easy access to the store for starters! Staff acknowledged me straight away. Was offered seat, I have copd, and seen straight away. I must admit I couldn't make an appointment online, I actually came... See more
The staff make the experience of shopping at Jollyes great. They are welcoming & willing to help. I’ve never found a staff member standing at the till looking bored & are always busy around the shop.... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Lime Kiln Lane, Thetford, IP24 2BU, Thetford, United Kingdom
- 01842 820600
4.8
Excellent
717 reviews
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Staff very helpful
May 10, 2025
store has been refurbished
store has been refurbished and now looks much more clean and welcoming, the staff are always happy and helpful. Shame they no longer stock my dogs Eukanuba food
May 9, 2025
The Staff Are Great.
The staff make the experience of shopping at Jollyes great. They are welcoming & willing to help. I’ve never found a staff member standing at the till looking bored & are always busy around the shop. The range of stock is wide & competitively priced. There is another nationwide pet shop in the town, but I prefer Jollyes for choice & customer service.
May 10, 2025
Great selection of dog food, but much is expensive
Great selection of dog food, but most very expensive , but unbranded Jollyes is competitive . If you buy discounted major brands like Skinners, you can find value, but then the offer price is changed , so constant vigilance is needed to obtain best value
May 3, 2025
Easy to find what I needed in store
Easy to find what I needed in store. Polite and friendly staff
May 5, 2025
Community vet service is great
Community vet service is great - sensibly priced vaccinations delivered with no fuss. Reassuring chat with vet and quick check of weight/teeth/ears. Fantastic service - so glad I found out about this.
May 2, 2025
The young man who served me was very…
The young man who served me was very helpful and listened carefully to what I had to say. I actually came away buying rather more than I had intended!
April 28, 2025
The young lad that helped us with our…
The young lad that helped us with our fish food was amazing
April 27, 2025
Ryan
Ryan, the store manager was fantastic yet again today.
Polite, helpful, friendly, inviting, and much, much more.
He found everything that I wanted and more!
He is a great example of a fantastic representative of your company.
April 25, 2025
Unprompted review
Always receive great service with a…
Always receive great service with a smile at Thetford Jolleys. The store has good selection of products and offers.
April 22, 2025
Excellent service from both…
Excellent service from both receptionist and vet. Would highly recommend. 6 star service not 5
April 18, 2025
Lovely lady serving me.
April 12, 2025
The customer service was excellent
The customer service was excellent with assistant collecting and putting the heavy bags into my car. Without asking him. 10 star.
April 13, 2025
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