I visited the Thetford store to purchase a harness for my anxious dog, the staff member who came over to help me was very considerate and sat on the floor with us, helping to find the correct size har... See more
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I rarely write a review, but I feel Jolleys Thetford deserves a "thumbs up"!! I have started using Jolleys, Thetford more, especially since it's re-vamp & since they stock Katkin, which I've been... See more
Company replied
Easy access to the store for starters! Staff acknowledged me straight away. Was offered seat, I have copd, and seen straight away. I must admit I couldn't make an appointment online, I actually came... See more
The staff make the experience of shopping at Jollyes great. They are welcoming & willing to help. I’ve never found a staff member standing at the till looking bored & are always busy around the shop.... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Lime Kiln Lane, Thetford, IP24 2BU, Thetford, United Kingdom
- 01842 820600
4.8
Excellent
717 reviews
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Great place to shop
They have a really good range of product that's well priced and the staff are all very friendly and helpful
April 29, 2026
Reply from Jollyes The Pet People - Thetford
We're happy to hear that you had a positive experience with our wide range of well-priced products and our helpful, friendly team members. Thank you for your feedback!
Very helpful staff.
I visited the Thetford store to purchase a harness for my anxious dog, the staff member who came over to help me was very considerate and sat on the floor with us, helping to find the correct size harness that my dog needed which I really appreciated. Whenever I visit the store the staff are always so friendly and helpful.
April 27, 2026
Unprompted review
Reply from Jollyes The Pet People - Thetford
We're happy to hear that the team member provided such considerate assistance in finding the right harness for your dog. We appreciate your kind words regarding the helpfulness and friendliness of our staff. Thank you for your positive feedback!
A Joy to use Jolleys!
I rarely write a review, but I feel Jolleys Thetford deserves a "thumbs up"!! I have started using Jolleys, Thetford more, especially since it's re-vamp & since they stock Katkin, which I've been sampling with my kittens/cat.
I'm Always greeted with a "Hello" & they often have "promotions" & very good "offers" on products I use.
All the staff are helpful & tuned into my requirements, but esp. Ryan (Store Manager), Hayley & Sandra, who particularly helped me with "Katkin" & when I accidently left my mobile phone on their counter just before closing!! (They kept it safe til next day & I could collect!! :-) A huge relief!! ).
Store / Shelves are always well stocked, tidy & there's a wide variety of products. I haven't used their "pet clinic" yet, but seems very organised & clients/pets seem happy.
Thank you very much Jolleys, Thetford.
March 24, 2026
Unprompted review
Reply from Jollyes The Pet People - Thetford
We appreciate you taking the time to share your kind words. We're so glad you enjoy visiting our store and that our team is helpful. It's great to know you find what you need, and we're happy we could keep your phone safe.
I’ve found a lot of items that are sold…
I’ve found a lot of items that are sold are not actually safe for my pet
January 22, 2026
Reply from Jollyes The Pet People - Thetford
Thank you for your review.
I have emailed you separately to assist you further.
Kind regards,
Jollyes Customer Care
Alway helpfull & polite
March 1, 2026
Had stocks in
Had stocks of weebox cat food in this time. Sometimes they have sold out, which can be frustrating, as we don't live nearby.
February 27, 2026
Great service and quick delivery
Great service and quick delivery. Thats why i continue to use your store. Thank you .
February 9, 2026
Sandra who served me was very friendly.
Sandra who served me was very friendly.
Listened and gave great customer service !
February 23, 2026
Guy who served me was unhelpful
Guy who served me was unhelpful, his colleagues would offer me help to the car with my big box and sack of bird food - he didn't bother .
I have been spending a lot of money over the year and never received anything from this Pet club although I always mention it when purchasing. I have phoned the head office three times now and cant get to speak to anyone about it
February 18, 2026
Reply from Jollyes The Pet People - Thetford
We appreciate you bringing this to our attention. We're sorry to hear that you didn't receive assistance and about the Pet club issue. We'll investigate the service you received and the Pet club matter with our team and head office. Thanks for your patience.
The person serving was chatty kind and…
The person serving was chatty kind and helpful on his advice
February 18, 2026
Excellent store
Lovely clean shop and everything is easy to find. Staff very friendly and helpful
February 3, 2026
They had in stock my dog food Chapie…
They had in stock my dog food Chapie wet food I have had trouble getting it lately I spoke to a member of staff last week and she said that they too are having supply issues but to keep popping in as my dog is diabetic and his insulin dose is set up on chappie
February 2, 2026
Lovely shop but not always someone at…
Lovely shop but not always someone at the till have to go looking for staff
January 26, 2026
Well there’s nothing wrong with the…
Well there’s nothing wrong with the store I found everything I needed , but I really didn’t like the one member of staff who served me was chewing gum , not what I really like to see
January 17, 2026
All products I required were available…
All products I required were available in store. I was served by knowledgeable and friendly staff member.
January 13, 2026
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