Great staff at the Thetford store, in particular Hayley who always greats us with a smile, very helpful and efficient and she has lovely writing too.
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See what reviewers are saying
I rarely write a review, but I feel Jolleys Thetford deserves a "thumbs up"!! I have started using Jolleys, Thetford more, especially since it's re-vamp & since they stock Katkin, which I've been... See more
Company replied
Easy access to the store for starters! Staff acknowledged me straight away. Was offered seat, I have copd, and seen straight away. I must admit I couldn't make an appointment online, I actually came... See more
The staff make the experience of shopping at Jollyes great. They are welcoming & willing to help. I’ve never found a staff member standing at the till looking bored & are always busy around the shop.... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Lime Kiln Lane, Thetford, IP24 2BU, Thetford, United Kingdom
- 01842 820600
4.8
Excellent
717 reviews
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The deputy manager at Thetford…
The deputy manager at Thetford yesterday could not do enough to help me despite the store just receiving a huge delivery. She was so pleasant. Also, another part time lady assistant was very helpful regarding products and the app.
January 14, 2026
Always lovely staff
Helpful knowledgeable chatty staff, who always go the extra mile to make shopping a pleasure
January 4, 2026
Friendly helpful staff.
January 6, 2026
your varity and prices are resonable…
your varity and prices are resonable also the staff are frendly and helpful
December 29, 2025
Dog advice
The Store manger. Was very helful. Given us advice about our dog. Sales assistant at check out was good
January 5, 2026
Cashier was very helpful and didn't…
Cashier was very helpful and didn't rush you. Floor staff were very good at showing you where things were which was very helpful as I am registered blind
January 4, 2026
Good products and people who care.
December 31, 2025
Great service and assistance.
Great service and assistance on our visit helped us with the app and getting the purchases to the till.
So glad we found you
December 31, 2025
Helpful staff to get thing from high…
Helpful staff to get thing from high shelf and help putting heavy items into the trolley. Friendly staff at checkout, looked for any online offers on my account, I like to have things in the trolley showing the barcodes so we don’t have to pick up heavy items un-necessarily.
December 20, 2025
Staff friendly and efficient
December 21, 2025
Helpful staff
December 19, 2025
Very helpful friendly staff
December 18, 2025
Good shop very frienly
December 14, 2025
I regularly visit my local store
I regularly visit my local store. This is mainly for my dogs but also for chickens and wild bird food. The staff are always helpful if I am not able to find any products. When I am not able to carry heavy bags there is no hesitation in helping me. Store is always clean
December 6, 2025
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