Great staff at the Thetford store, in particular Hayley who always greats us with a smile, very helpful and efficient and she has lovely writing too.
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See what reviewers are saying
I rarely write a review, but I feel Jolleys Thetford deserves a "thumbs up"!! I have started using Jolleys, Thetford more, especially since it's re-vamp & since they stock Katkin, which I've been... See more
Company replied
Easy access to the store for starters! Staff acknowledged me straight away. Was offered seat, I have copd, and seen straight away. I must admit I couldn't make an appointment online, I actually came... See more
The staff make the experience of shopping at Jollyes great. They are welcoming & willing to help. I’ve never found a staff member standing at the till looking bored & are always busy around the shop.... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Lime Kiln Lane, Thetford, IP24 2BU, Thetford, United Kingdom
- 01842 820600
4.8
Excellent
717 reviews
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Friendly helpful assistants,also…
Friendly helpful assistants,also knowledge of products.9
December 9, 2025
The gentleman on the till was really…
The gentleman on the till was really friendly & chatty . I had bought a lot of frozen dog food & he offered to carry it to the car & talked about his dogs were on it as well . It made a lovely change to not feel rushed he took time with every customer & very knowledgeable.
December 2, 2025
Really helpful staff
Really helpful staff. She carried large sack of dog food to my car.
November 26, 2025
Friendly helpful staff
Friendly helpful staff. Always a pleasure for Mabel 🐶🐾🐾 and I to shop in Jollyes.
November 28, 2025
Very friendly and professional help
Very friendly and professional help, the staff are always willing to help.
November 22, 2025
Cashier was ready to process order and…
Cashier was ready to process order and was efficient
November 24, 2025
I recently made a click and collect…
I recently made a click and collect order. I must have accidentally clicked on delivery and instead was not sent to store but having issues loading my order.
I called and spoke to Ryan at thetford store who spent most of yesterday and today following up, and contacting the sales team to get this sorted. He went above and beyond and even got my delivery changed to a click and collect. Was super friendly and so helpful! Really went the extra mile when he didn’t need to!
November 24, 2025
Unprompted review
Great staff
Great staff, always friendly, eager to help and offer advice and offer to help me with a shop to my car
November 19, 2025
Great service.
November 12, 2025
Great service and prices
November 6, 2025
Everything we could possibly need
Everything we could possibly need for our pets under 1 roof
November 2, 2025
Lovely store and well stocked
Lovely store and well stocked. Staff are approachable, friendly and very helpful which makes your shopping experience enjoyable. Would highly recommend the Thetford store, well done!
October 31, 2025
Always good service and hood choice of…
Always good service and hood choice of wet meat
November 1, 2025
pleasent staff quick checkout
October 22, 2025
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