Great staff at the Thetford store, in particular Hayley who always greats us with a smile, very helpful and efficient and she has lovely writing too.
Company replied
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See what reviewers are saying
I rarely write a review, but I feel Jolleys Thetford deserves a "thumbs up"!! I have started using Jolleys, Thetford more, especially since it's re-vamp & since they stock Katkin, which I've been... See more
Company replied
Easy access to the store for starters! Staff acknowledged me straight away. Was offered seat, I have copd, and seen straight away. I must admit I couldn't make an appointment online, I actually came... See more
The staff make the experience of shopping at Jollyes great. They are welcoming & willing to help. I’ve never found a staff member standing at the till looking bored & are always busy around the shop.... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Lime Kiln Lane, Thetford, IP24 2BU, Thetford, United Kingdom
- 01842 820600
4.8
Excellent
717 reviews
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Very helpful staff and got my pet…
Very helpful staff and got my pet supplies without shopping around under one roof
July 19, 2025
The sales person offered to carry the…
The sales person offered to carry the bag of dog food to my car .
May 28, 2025
All round excellent store.
Jolley’s store is well stocked and the prices are good. The staff are very helpful and knowledgeable. Recently the manager spent a long time helping me to choose a harness for my Labrador which fitted well, I will go back there in future and it is not my nearest pet store.
May 16, 2025
The products are very good quality
The products are very good quality, great value for money and the staff are friendly and knowledgable.
May 24, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Jollyes The Pet People - Thetford
We appreciate your feedback and will address the setup's professionalism.
Assistant very pleasant and helpful.21
May 21, 2025
A lot of choice friendly staff
A lot of choice friendly staff. Very helpful eady to get around the store.
May 20, 2025
Ur great company and friendly people…
Ur great company and friendly people who work for u in thetford and very helpful thank you
May 20, 2025
Always helpful and friendly in here
Always helpful and friendly in here.
Nothing to much for the staff.
May 16, 2025
Great help
Great service very helpful helping choose 1st harnesses help put them on and fit them
May 9, 2025
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