Repeatedly sent receipts that aren’t mine because they’re choosing my Percy card instead of correct one, did contact and they have stated it’s a mix up with same postcode. Not great , not even occasio... See more
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GENUINELY HELPFUL & KNOWLEDGEABLE ABOUT THEIR PET PRODUCTS. The most helpful Store I know. Especially Calum & Peter. If my pet (Cat) is having a problem with food - they take time to discuss & have a... See more
As for every business, it’s the level of caring in the employees that makes or breaks each customer experience; Jolyes always makes this customer feel seen and cared for. Well done to all the team!
Used vet service today for my puppy rabies vacccination - very good service, very professional & friendly. Thank you - will be collecting AHC late July. Thank you again
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Totton Retail Park, 62-69 Commercial Road, SO40 3AG, Totton, United Kingdom
- 02380 668667
4.8
Excellent
1K reviews
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Friendly helpful staff
January 5, 2026
Always an excellent service staff help…
Always an excellent service staff help and polite. Excellent products.
December 31, 2025
Such lovely Staff!
Always such lovely friendly and helpful Staff when we visit. Expert advice, too, when required. Competitive prices for kitten/cat food and treats. I've stopped ordering both from my Supermarket shop online and will now pop in to Jollyes on a regular basis!
December 29, 2025
Wonderful friendly staff and excellent…
Wonderful friendly staff and excellent customer service on every occasion we visit.
Thank you
December 24, 2025
The staff are always very helpful and…
The staff are always very helpful and friendly. Can't fault them in any way. Hope the bosses appreciate the great team they have at totton.
December 23, 2025
The help we received
We needed a prescription dog food, and we understand the reasoning why. Our delivery from another company has let us down, so searching for an alternative close item for a short period of time.
Although all of the staff were working hard, loading the shelves with just delivered stock, but all helped and found a closest alternative, a very big thank you for their kindness.
December 19, 2025
Always friendly and helpful
December 16, 2025
Poo bags went up from £1 to £1.50…
Poo bags went up from £1 to £1.50 stupid rise - felt obliged to buy them at till and felt bad about declining to buy dog food for charity- will no longer shop at jollyes
December 18, 2025
Staff helpful and remembered the dogs I…
Staff helpful and remembered the dogs I have
December 8, 2025
Always great service
Always great service, always welcomed and always served with a smile! Great prices too!
December 7, 2025
All the staff were exceptionally…
All the staff were exceptionally welcoming to both myself and my puppy Tilly, and in particular the young lady (I didn't get her name) who helped me locate a couple of items I couldn't find in the shop before cashing me out on the till.
Easy parking was an added bonus. I will be back :-)
December 2, 2025
Been get our dog food from here for…
Been get our dog food from here for over 10 years staff are very helpful we changed her food which she has now lost weight on the pro plan age 8+control weight but when we went they didn't have it on the shelf so we went this time a different one hills science plan mature adult 7+
November 28, 2025
The staff are always welcoming and very…
The staff are always welcoming and very helpful and friendly
November 28, 2025
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