Repeatedly sent receipts that aren’t mine because they’re choosing my Percy card instead of correct one, did contact and they have stated it’s a mix up with same postcode. Not great , not even occasio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
GENUINELY HELPFUL & KNOWLEDGEABLE ABOUT THEIR PET PRODUCTS. The most helpful Store I know. Especially Calum & Peter. If my pet (Cat) is having a problem with food - they take time to discuss & have a... See more
As for every business, it’s the level of caring in the employees that makes or breaks each customer experience; Jolyes always makes this customer feel seen and cared for. Well done to all the team!
Used vet service today for my puppy rabies vacccination - very good service, very professional & friendly. Thank you - will be collecting AHC late July. Thank you again
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Totton Retail Park, 62-69 Commercial Road, SO40 3AG, Totton, United Kingdom
- 02380 668667
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dog treats.
Some dog treats selection. Could be more or deals that there was previously such as buy 3 get 4th free.Fairly good prices, helpful staff
November 15, 2025
Lovely lady on the checkout
November 19, 2025
Staff are always super helpful and…
Staff are always super helpful and polite. Genuinely love visiting the store.
November 16, 2025
We were once again unable to buy the…
We were once again unable to buy the cat food we wanted
November 17, 2025
Very competitive pricing for pet…
Very competitive pricing for pet vaccinations.. friendly Team ..
just wish the appointment system on line is more user friendly.. several attempts to make the actual appointments .. becoming very frustrated.. needs a quicker easy way to book please .
November 4, 2025
Excellent service
November 14, 2025
Got help with an employee
Got help with an employee, in choosing the right choice & fit with a dog muzzle.
November 12, 2025
Helpful and friendly staff
November 10, 2025
UnderQualified Worker
Very Happy with the selection of dog toys they have available and lots of different options so I could find the right one for my little mooch, However, not so happy about one workers behaviour. I had a question about a toy for puppies and I was given advice by Courtney, only to be given quite a hard toy which i thought puppies couldn’t have due to their teeth, as well as having to wait at the tills for an abnormal amount of time due to what looked like the same worker telling stories to another customer. It’s a shame this happened as usually I have a good experience here, such a shame
November 11, 2025
Unprompted review
Very friendly staff ,very helpful and…
Very friendly staff ,very helpful and very knowledgeable
November 7, 2025
Friendly staff
Friendly, helpful, staff can always ask advice. Always have what I need for my pets.
November 4, 2025
Great prices and superb service
November 3, 2025
Friendly and happy staff and enjoyed my…
Friendly and happy staff and enjoyed my saying hello to my dog. Explained the membership service to me to well and the Till.
October 26, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.