Repeatedly sent receipts that aren’t mine because they’re choosing my Percy card instead of correct one, did contact and they have stated it’s a mix up with same postcode. Not great , not even occasio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
GENUINELY HELPFUL & KNOWLEDGEABLE ABOUT THEIR PET PRODUCTS. The most helpful Store I know. Especially Calum & Peter. If my pet (Cat) is having a problem with food - they take time to discuss & have a... See more
As for every business, it’s the level of caring in the employees that makes or breaks each customer experience; Jolyes always makes this customer feel seen and cared for. Well done to all the team!
Used vet service today for my puppy rabies vacccination - very good service, very professional & friendly. Thank you - will be collecting AHC late July. Thank you again
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Totton Retail Park, 62-69 Commercial Road, SO40 3AG, Totton, United Kingdom
- 02380 668667
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your trolleys are horrendous
Your trolleys are horrendous. I complain each time and yet they never get sorted.
September 24, 2025
Reply from Jollyes The Pet People - Totton
We're very sorry you're experiencing issues with the trolleys. We appreciate you bringing this to our attention, and we will investigate.
Prompt friendly customer service and…
Prompt friendly customer service and carry a big bag of wild bird seed to my car so I didn’t have to struggle
September 19, 2025
Always a pleasure when I visit the…
Always a pleasure when I visit the Totton branch, staff always friendly and helpful 👍
September 19, 2025
Phenomenal items at great prices
Phenomenal items at great prices, a wide variety and always really helpful friendly staff. Immensely preferable to other pet stores and a great location too.
September 12, 2025
Excellent friendly staff always a happy place to shop
Happy warm friendly staff it's always a joy to visit
September 7, 2025
helpfull staf,got the car park space…
helpfull staf,got the car park space outside the door gr8.shop clean and tidy no waiting ,just what could be more helpfull than that.
September 5, 2025
Ease of finding
I couldn't find something in the store but as soon as I ask the staff are always so helpful and brilliant with advice
September 5, 2025
i can not carry heavy items and this…
i can not carry heavy items and this week was a heavy week and so your staff member put every thing in my car for me, just one thing i have never understood is why we are asked each time we visit the shop are we a member of the pet club, well i have been a member for a number of years now and what is the pet club for, if someone could tell me it would be good
July 25, 2025
Staff was very helpful and polite got…
Staff was very helpful and polite got every think i wanted
July 22, 2025
Great service and good deals
July 24, 2025
First visit to this area
First visit to this area, normally shop Isle of Wight branch. Superb service, a lad came and guided me to all the things I needed. A lovely shop, will be visiting it again 😀
July 19, 2025
Amazing as always
Went into totton store. Amazing and helpful as always. Highly recommend.
July 19, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.