Repeatedly sent receipts that aren’t mine because they’re choosing my Percy card instead of correct one, did contact and they have stated it’s a mix up with same postcode. Not great , not even occasio... See more
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GENUINELY HELPFUL & KNOWLEDGEABLE ABOUT THEIR PET PRODUCTS. The most helpful Store I know. Especially Calum & Peter. If my pet (Cat) is having a problem with food - they take time to discuss & have a... See more
As for every business, it’s the level of caring in the employees that makes or breaks each customer experience; Jolyes always makes this customer feel seen and cared for. Well done to all the team!
Used vet service today for my puppy rabies vacccination - very good service, very professional & friendly. Thank you - will be collecting AHC late July. Thank you again
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Totton Retail Park, 62-69 Commercial Road, SO40 3AG, Totton, United Kingdom
- 02380 668667
4.8
Excellent
1K reviews
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girl who served me was helpful…
girl who served me was helpful courteous and carried my purchase to
my car . A real lovely sales assistant and was greatly appreciated.
May 25, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointed
We asked the colleague for a SMALL julius K9 harness for our dog. He asked for our dogs weight and then came back with a MEDIUM harness. He said she should have that one because of her weight despite us requesting the small size. We listened to him as we felt he is the expert. When we got home we were so disappointed that the harness was too big. We now have to make another trip to Totton.
May 24, 2025
Reply from Jollyes The Pet People - Totton
We're sorry the harness size wasn't right, especially after our colleague recommended a medium based on your dog's weight . k9 harnesses as designed for weight of dog hence the recommendation
We understand your disappointment and the inconvenience of another trip. We'll review this situation to ensure accurate sizing advice in the future. Thanks for your feedback.
Lovely staff as alway and a big variety…
Lovely staff as alway and a big variety of cat food
May 24, 2025
Dogs best friend
The person that served us was very helpful and pleasant but unfortunately you did not have what we wanted in stock.
May 22, 2025
Very good first experience with my…
Very good first experience with my click and collect order thank you
May 21, 2025
This company can improve by supplying…
This company can improve by supplying tge cat food customers want to purchase. Hills diet have disappeared from your shelves. Your choice of tinned food is abysmal. The staff are brilliant but they cannot explain why shelves are low or out of stock. This company used to be the best for cat food but now I cannot buy what I know my cats will eat.
May 8, 2025
Helpful staff
Staff really helpful help put items in car as both me and my father unable to.
May 15, 2025
Very welcoming and polite staff very…
Very welcoming and polite staff very helpful with information on being a first time puppy owner
May 13, 2025
My first time shopping here
My first time shopping here, I found everything I needed and was helped by a staff member to pick the best worming solution for my cats, the staff are very helpful and polite, I will be visiting again. 5stars
May 13, 2025
Helpful staff and good product.
I wanted some sawdust and asked at rhe reception. The lady was very helpful and the product very cheap but fine for the purpose
May 13, 2025
Always friendly and always helpful
May 11, 2025
Staff are very polite and friendly i…
Staff are very polite and friendly i have been going to this shop for a good few years and I can not fault the staff every thing is well laid out and you can find what you are looking for with ease would highly recommend this shop to anyone.
May 9, 2025
Great service from great staff
May 8, 2025
Great shop…
All your staff are friendly and helpful pleasure to shop in store. Still wanting you to stock senior Harrison's dry food in store!
May 7, 2025
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