Visited the store to purchase my cats favourite toy. Could not see it in stock, Bethany was super helpful in sourcing the toy for me, she went above and beyond to assist me. All the staff are extreme... See more
Company replied
Jollyes The Pet People, Factory B, Tower Lane, BS30 8XT Warmley, GB
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Visited the store to purchase my cats favourite toy. Could not see it in stock, Bethany was super helpful in sourcing the toy for me, she went above and beyond to assist me. All the staff are extreme... See more
Company replied
Vet made our young dogs feel at ease. Appreciated the health check before giving them their vaccinations which the dogs barely notice! I liked being able to book our appointment on line although it... See more
We have been regular customers of Jollyes. Recent store changes are a big negative. No longer are they selling loose dog biscuits WHY? They were always popular. We feed K9 food to our dog. Changes i... See more
Company replied
It’s always about the people!! The gentleman that served us couldn’t have been more helpful and considerate- I wish I knew his name! I didn’t have a receipt ( a jumper we had bought our English Bulldo... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Jollyes The Pet People, Factory B, Tower Lane, BS30 8XT, Warmley, United Kingdom
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We were able to buy all that we required to stock up on supplies for our dog.
The staff were all very friendly, welcoming and professional when making suggestions.
Ive been going to my local jollys for the past 2 years.
They are all always happy to help and they have great knowledge and understanding.
The staff are always happy to help and very friendly
Found a nice little flashing light so my dog can be seen when it’s dark. Also beautiful warm coat that covers her whole back not half way.
Staff member very helpful.store clean , bright and well stocked
Had a good offer on the dog food I wanted and the young man that served me was very polite. Very unusual these days
Always a pleasure to shop at jollyes. Very helpful staff.
Lots of choices. Fair prices . Staff always very knowledgeable and polite
Im disabled and the staff are always willing to help by carrying my items to the car the staff are always polite and friendly
Friendly staff and service helpful I got the wrong item I wanted then realised it was not what I wanted having already paid for other items the assistant advised me to go and get what I wanted and she would do the exchange when I came back to the till brilliant service thank you for being so kind 💕
Treat customer service, friendly helpful staff, plenty of choice xx
Helpful and knowledgeable staff who are always happy to help with any questions I have. The man even looked out back for a good ten mins to see if they had what I was after. Great shop and great staff.
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