Jollyes The Pet People - Widnes Reviews 

445
TrustScore 5 out of 5

4.8

Unit 5 , Widnes Shopping Park, WA8 7TN Widnes, GB


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Rated 5 out of 5 stars

Love going in my local store. Really calm atmosphere and lovely welcoming staff. Great pet friendly cleaning and household products stocked. Some things are a tad more expensive than other shops but... See more

Rated 5 out of 5 stars

We had a hamster that had bitten through the hard plastic of his cage and I went in to buy a new one. I was very impressed with the man who helped me. He was very knowledgable about hamsters and not... See more

Rated 5 out of 5 stars

All the staff in Jollyes Widnes are fabulous, everyone is so helpful. My autistic daughter loves visiting the shop, she used to love seeing the animals that you used to sell but now she likes visiting... See more

Rated 5 out of 5 stars

Such helpful lovely staff. I went to query a refund which I thought I hadn’t received, turns out it was on another card & I’d received the refund. The two girls on the till couldn’t have been more h... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Unit 5 , Widnes Shopping Park, WA8 7TN, Widnes, United Kingdom

  • 01513323910

4.8

Excellent

TrustScore 5 out of 5

445 reviews

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4.8

All reviews

(445)

9,266 reviews in the last 12 months

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Rated 4 out of 5 stars

I buy hi life cat food tuna or fishy…

I buy hi life cat food tuna or fishy had to go to widnes to get it so cost 4 pound on bus as st helens had no 30 pouch boxes... so I didn't get the offer that was on as instead of 17 it cost me 21 and miserable staff man aswell love the food don't love the staff..

November 28, 2024
Rated 5 out of 5 stars

Please can Liverpool have a Jolleys?

Jolleys is a new discovery for me, but I'm so pleased to have discovered them! Came to get my kittens vaccinated, such good value, but also an excellent service from the Community Pet Clinic team. Genius of the store designer who makes you walk the length of the shop to get out! Of course you brows! Then you discover that they have an excellent selection of products at very keen prices. Staff are all lovely, very friendly and helpful. Stocked up on kitten blankets and toys for them to go to their new homes with. Incredible value for money and really good quality. Only slight grumble is that our nearest store is ten miles away from Liverpool. Please can we have a Jolleys too?

November 19, 2024
Rated 5 out of 5 stars

Great staff

Great staff, very knowledgeable,they try their best to save you money.Fantastic offers on all pets foods and stuff.Fantastic.

November 20, 2024
Rated 3 out of 5 stars

Really friendly staff but the queue at…

Really friendly staff but the queue at the till at the weekend was 13 people deep with 2 staff on tills and another in the store walking around. Constant queue. Difficult to do when you are buying stuff and trying to keep dogs in line

November 16, 2024
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Reply from Jollyes The Pet People - Widnes

Good Afternoon,

We appreciate you taking the time to share your experience within our Jollyes store. We understand that waiting in a long queue can be frustrating, especially when trying to manage pets. We strive to provide a smooth shopping experience for all our customers, and we will take your feedback into consideration as we continue to improve our operations.

These comments have been forwarded onto the stores senior team to investigate.

Kind regards

Jollyes customer services

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