I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more
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I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more
Company replied
Store manager very welcoming !!! 😊 very professional. I asked him for some advice regarding dog food etc he was more than happy to help fantastic customer service even bought my items to my car ! De... See more
The staff are so friendly and knowledgeable especially Donna who has seen our dogs since they were pups and always makes times for our questions and is always very helpful but like I said the same goe... See more
Had to go into shop as web site had not been updated with regards to offers. Reported this 5 days previous. As I purchase on a regular basis was not happy. However, as I was low on cat litter I had t... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Keyway Retail Park, Willenhall, WV13 2QU, Wolverhampton, United Kingdom
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When I go to jollys to get treats, toys and food for my 4 fur babies they have always got what I want, the staff are always helpful and friendly I would recommend jollys to all family and friends.
I took my dogs for a booster injection.
Had to wait a while. I don't like that you have to book online only now.it was easier to just call. The staff were friendly and helpful.

Reply from Jollyes The Pet People - Willenhall
Great store, clean and tidy and always lots of offers. Staff helpful which is great
Quick and simple transaction and good choice of products
Only pet shop i use. Everyone is helpfull and friendly, they always have everything i need
I find Jollyes well stocked with plenty of variety and good prices.
You have great staff that make the visit pleasurable. They have a vested interest in you and make you feel valued.
The store manager is a really friendly and knowledgeable man . Excellent customer service
Polite and very friendly staff also a very well stocked
Usually do have good deals on for my rabbit supplies, and I use the local willenhall store regularly. I find the staff very friendly and helpful
Nice friendly staff always willing to help with a smile
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