I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Store manager very welcoming !!! 😊 very professional. I asked him for some advice regarding dog food etc he was more than happy to help fantastic customer service even bought my items to my car ! De... See more
The staff are so friendly and knowledgeable especially Donna who has seen our dogs since they were pups and always makes times for our questions and is always very helpful but like I said the same goe... See more
Had to go into shop as web site had not been updated with regards to offers. Reported this 5 days previous. As I purchase on a regular basis was not happy. However, as I was low on cat litter I had t... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Keyway Retail Park, Willenhall, WV13 2QU, Wolverhampton, United Kingdom
- 01902 609888
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful staff
I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into the local store at Willenhall and explained the issue and they recommended these biscuits. That was over 3 years ago now but he still loves the taste and is healthier than ever.
April 20, 2025
Reply from Jollyes The Pet People - Willenhall
We're happy to hear that our Turkey biscuits have been so beneficial for your Frenchie's digestion over the past three years! It's wonderful to know that he loves the taste and is healthier than ever. Thank you for sharing your positive experience with us.
Polite and friendly staff
Polite and friendly staff. Good selection of pet products.Reasonably priced I get a lot of my puppies treats and she loves them Im happy with the products and the service
March 7, 2026
Good prices and pleasant staff
February 20, 2026
Staff at jolleys willenhall are…
Staff at jolleys willenhall are excellent so knowledgeable and very helpful and so friendly highly recommended
February 25, 2026
Great value great products helpful and…
Great value great products helpful and friendly professional staff
February 23, 2026
The staff are so friendly and…
The staff are so friendly and knowledgeable especially Donna who has seen our dogs since they were pups and always makes times for our questions and is always very helpful but like I said the same goes for all staff
February 21, 2026
Friendly team
Friendly team , easy to check in to appointment , was happy to fuss my puppy when she was nervous
February 6, 2026
I wanted some flea spot on for our…
I wanted some flea spot on for our dogs. The lady advised me and was very respectful. I bought what was needed with no fuss.
January 29, 2026
I love the variety of raw and natural…
I love the variety of raw and natural food/treats.The staff are always welcoming.
January 17, 2026
Staff were polite and helpful and store…
Staff were polite and helpful and store had everything I wanted 👍
January 13, 2026
Love Jollyes
We like Jollyes for our pet food and other pet supplies, it’s always a good price and staff are very friendly and helpful
January 10, 2026
great service friendly and great…
great service friendly and great knowledgable staff.
January 12, 2026
Great customer service on arrival…
Great customer service on arrival always is at the Willenhall branch
January 2, 2026
Great service everytime I go to Jollyes…
Great service everytime I go to Jollyes . Polite staff and with good knowledge of products . Lot of discounts everytime I go and good range of dog food brands
January 6, 2026
Clean and tidy store with nice helpful…
Clean and tidy store with nice helpful staff. A little expensive though
January 3, 2026
Fantastic staff so very kind caring…
Fantastic staff so very kind caring helpful and friendly
January 2, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.