Jollyes The Pet People - Willenhall Reviews 

1,130
TrustScore 5 out of 5

4.8

Keyway Retail Park, Willenhall, WV13 2QU Wolverhampton, GB


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Rated 5 out of 5 stars

I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more

Company replied

Rated 5 out of 5 stars

Store manager very welcoming !!! 😊 very professional. I asked him for some advice regarding dog food etc he was more than happy to help fantastic customer service even bought my items to my car ! De... See more

Rated 5 out of 5 stars

The staff are so friendly and knowledgeable especially Donna who has seen our dogs since they were pups and always makes times for our questions and is always very helpful but like I said the same goe... See more

Rated 5 out of 5 stars

Had to go into shop as web site had not been updated with regards to offers. Reported this 5 days previous. As I purchase on a regular basis was not happy. However, as I was low on cat litter I had t... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Keyway Retail Park, Willenhall, WV13 2QU, Wolverhampton, United Kingdom

  • 01902 609888

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,130)

9,282 reviews in the last 12 months

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Rated 5 out of 5 stars

I use whillenhall jollyes the staff are…

I use whillenhall jollyes the staff are absolutely brilliant they are always there to give you a great welcome they always go above and beyond I love this shop my little dog loves the staff and always gets excited when she goes in the store used this store for years now and will continue to do so

December 17, 2025
Rated 3 out of 5 stars

Store staff superb system not!

The staff in store as always superb on top marks for service. Unfortunately, I now buy a major part of my pet requirements else where due to the change in your reward systems. I can only buy my food when I will have somebody at home to take it from car to house so instead of doing regular smaller shops I do one large one, which I find penalises me as your reward is per shop and not by price. When you brought in the new system I was planning to use it, but never received any reward. On phoning your office I was told that my email address was wrong, which it was but the address in store was correct so the error was not of my making

December 3, 2025
Rated 5 out of 5 stars

A new jumper.

We were buying in Jollyes, and decided to buy our pet a new jumper. Staff were attentive and helpful, advising but ultimately allowing us to make the decision. Even trying the purchase on our pet to ensure satisfaction.

November 25, 2025
Rated 5 out of 5 stars

Great staff

The lady who was serving was so lovely to the older man infront of me having a lovely chat with him. When she served me again she was lovely!

November 11, 2025
Rated 5 out of 5 stars

Helpful

Helpful , friendly and knowledgeable staff. The store I visited also had a wide range of Products to meet my Cat's requirements.

October 31, 2025

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