I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Store manager very welcoming !!! 😊 very professional. I asked him for some advice regarding dog food etc he was more than happy to help fantastic customer service even bought my items to my car ! De... See more
The staff are so friendly and knowledgeable especially Donna who has seen our dogs since they were pups and always makes times for our questions and is always very helpful but like I said the same goe... See more
Had to go into shop as web site had not been updated with regards to offers. Reported this 5 days previous. As I purchase on a regular basis was not happy. However, as I was low on cat litter I had t... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Keyway Retail Park, Willenhall, WV13 2QU, Wolverhampton, United Kingdom
- 01902 609888
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best place for dog food and the staff…
Best place for dog food and the staff are friendly and helpful
September 29, 2025
Staff are always really friendly and…
Staff are always really friendly and helpful. Can't fault our willenhall store
September 24, 2025
All staff are very nice and helpful
All staff are very nice and helpful, and I have given them a 5 star for their help each time I visit they are all very good.
September 26, 2025
Always has stock in of what I need
Always has stock in of what I need. Friendly staff
September 20, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Was sold wrong item
Was sold wrong item. Wanted a spay to stop dogs urinating indoors. Was given spray to encourage them to urinate in a particular place. Also disappointed no longer sell loose pond sticks
September 21, 2025
Reply from Jollyes The Pet People - Willenhall
We regret you received the wrong item and that we no longer sell loose pond sticks. We appreciate your feedback and will review our processes to prevent similar issues.
Great helpful staff
Great helpful staff. Good prices. Good parking. Large choice of products.
September 15, 2025
The product that I needed was in stock…
The product that I needed was in stock and competitively priced, very friendly staff and helpful
September 18, 2025
Good value for money an Good selection…
Good value for money an Good selection of goods
September 17, 2025
Good quality .yes.
Good quality .. really good prices.. the girls were brilliant. Thank you. M
September 10, 2025
Poor service…
False advert or NOT clear on dog vaccination, saying £20. ,so turned up and charged 35. , never asked for clubcard or given chance to use voucher. Not happy with staff who delt with me
August 29, 2025
Unprompted review
Always buy food from here for our dogs
Always buy food from here for our dogs. Great value for money.
August 26, 2025
Friendly helpful staff Good choice Not…
Friendly helpful staff Good choice Not over priced
July 23, 2025
Always a pleasure to shop here.
Always a pleasure to shop here in person and online. Loads of products and at great prices.
July 26, 2025
Clean tidy well organised shop with…
Clean tidy well organised shop with helpful pleasant staff
July 22, 2025
Store manager very welcoming !!
Store manager very welcoming !!! 😊 very professional. I asked him for some advice regarding dog food etc he was more than happy to help fantastic customer service even bought my items to my car ! Definitely going back again ! 👍😊
July 24, 2025
Very caring service
Very caring service. Nice to be able to arrange at the local store. Reasonable price too.
July 18, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.