Jollyes The Pet People - Willenhall Reviews 

1,130
TrustScore 5 out of 5

4.8

Keyway Retail Park, Willenhall, WV13 2QU Wolverhampton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more

Company replied

Rated 5 out of 5 stars

Store manager very welcoming !!! 😊 very professional. I asked him for some advice regarding dog food etc he was more than happy to help fantastic customer service even bought my items to my car ! De... See more

Rated 5 out of 5 stars

The staff are so friendly and knowledgeable especially Donna who has seen our dogs since they were pups and always makes times for our questions and is always very helpful but like I said the same goe... See more

Rated 5 out of 5 stars

Had to go into shop as web site had not been updated with regards to offers. Reported this 5 days previous. As I purchase on a regular basis was not happy. However, as I was low on cat litter I had t... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Keyway Retail Park, Willenhall, WV13 2QU, Wolverhampton, United Kingdom

  • 01902 609888

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,130)

9,290 reviews in the last 12 months

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Rated 1 out of 5 stars

Took our kittens for their vaccinations…

Took our kittens for their vaccinations at the pet clinic was told to bring them back for second injections 2 weeks later, tried several times to book appointment, took nearly 8 weeks to get appointment when we got there was told we had to pay again because they needed to be vaccinated within 4 weeks, we explained we could not get appointments the female worker also said the online appointments was not working it had been playing up and all the manger said was he would give us 10% discount although it was not our fault no apology just pay again , so i have booked them in the vets which by the way was £11.00 cheaper per kitten. will definitely not use jolleys in willenhall again . Absolutely disgraceful attitude from manager when it was there fault . cheaper to have vaccinations at vets and more professional

July 18, 2025
Unprompted review
Jollyes The Pet People - Willenhall logo

Reply from Jollyes The Pet People - Willenhall

We appreciate you bringing this to our attention. We're sorry to hear about the difficulty you experienced booking your kittens' second vaccinations and the unexpected charges. We'll review what happened to prevent similar issues. Your feedback helps us improve our service.

Rated 5 out of 5 stars

I just find the staff easy to talk to

I just find the staff easy to talk to, they are friendly and helpful when needing advice. Always have a friendly greeting. The store always looks clean and tidy, easy to get around. Always happy to revisit the store.

July 12, 2025
Rated 5 out of 5 stars

Excellent service

I visited the store today for bird seed. It was a 12.5 kilo bag and very heavy. A store assistant saw me struggling and immediately offered help. Jess not only took the package to the till, she then waited and carried it to my car.
My husband has recently had cancer surgery and is not allowed to lift anything which is why I was struggling with it.
Thank you again Jess and Jollies

June 2, 2025
Unprompted review
Rated 2 out of 5 stars

I bought some cat food and bird food

I bought some cat food and bird food. I noticed when I got home that the bird food had sell by day of 30 May 25 and I purchased it on 25 May. It was not even on offer!

May 25, 2025
Jollyes The Pet People - Willenhall logo

Reply from Jollyes The Pet People - Willenhall

We appreciate you bringing this to our attention. We'll review our stock rotation procedures to ensure product freshness. Thank you for your feedback.

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