I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more
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I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more
Company replied
Store manager very welcoming !!! 😊 very professional. I asked him for some advice regarding dog food etc he was more than happy to help fantastic customer service even bought my items to my car ! De... See more
The staff are so friendly and knowledgeable especially Donna who has seen our dogs since they were pups and always makes times for our questions and is always very helpful but like I said the same goe... See more
Had to go into shop as web site had not been updated with regards to offers. Reported this 5 days previous. As I purchase on a regular basis was not happy. However, as I was low on cat litter I had t... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Keyway Retail Park, Willenhall, WV13 2QU, Wolverhampton, United Kingdom
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Always helpful and good reductions on my cat food 36
Staff are always lovely and helpful. Plenty of products with a good variety.
Price increase again I suppose like everything else but service as good as ever
i love going into the stores
so much variety and stock
staff are helpful and polite
love the fact that they help out charities as well
I love getting my dog food and treats from Jollyes the staff super friendly and helpful
They are good for most things for pets but they could do with some new trolleys as they going rusty an pound slot don't work on some
The staff are always very helpful and professional and very nice
Wide range of products. Our dogs love the LifeStage range and are fit, healthy and active and never refuse their food.
Staff are knowledgeable, helpful and friendly.
We also buy our wild bird feed and hedgehog feed from here too.
Highly recommend this pet store.
Great selection of pet supplies for all animals at a reasonable price.
The Only complaint I have is the staff could be a bit more friendly and approachable, they all seem miserable and unhappy like it’s a ball ache to serve or help you
I purchased everything I needed very easily.
The cashier was extremely efficient and friendly.
My overall experience was excellent.
Well stocked shelves wide range of products and better priced than other main pet shops
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