I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more
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I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more
Company replied
Store manager very welcoming !!! 😊 very professional. I asked him for some advice regarding dog food etc he was more than happy to help fantastic customer service even bought my items to my car ! De... See more
The staff are so friendly and knowledgeable especially Donna who has seen our dogs since they were pups and always makes times for our questions and is always very helpful but like I said the same goe... See more
Had to go into shop as web site had not been updated with regards to offers. Reported this 5 days previous. As I purchase on a regular basis was not happy. However, as I was low on cat litter I had t... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Keyway Retail Park, Willenhall, WV13 2QU, Wolverhampton, United Kingdom
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Had in stock all items I was shopping for. Staff always friendly and helpful
I can Always get a Conversation,an Answer to my Questions.
Care a lot about Animals, Friendly Staff, Clean store ,Fare prices.
The staff were helpful and knew their job and also did stop and talk
Always use the Willenhall store,staff are always welcoming and helpful 10/10
We love this pet store, it has everything my dog needs and more. A huge range of toys, treats and beds. Value for money and excellent customer service too.
Excellent store good knowledge and cashiers got me signed up for discounts
The product I came to buy was not in stock, They were.
Loose small markies, I think you have a supply distribution problem?
But I did find some other items to purchase.
Staff are always nice and is generally cheaper than other pet shops. It also has a good range of own brand pet food.
I popped in to see the raw dog food options, spoke to the young lady there, she was very helpful and had some good advice
The supervisor/manager was very helpful when I needed worming medication.
Friendly and approachable
2nd injections were already paid for by breeder but positive experience
Great experience at the willenhall branch, was having trouble with my pet club card, a young girl was happy to help me, because I didn't want to miss out on the great offers available with it.
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