I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more
Company replied
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I regularly shop here and there Lifestyle brand Turkey biscuits have been an absolute lifesaver. My Frenchie had untold problems digesting and keeping down his food when I first had him. I popped into... See more
Company replied
Store manager very welcoming !!! 😊 very professional. I asked him for some advice regarding dog food etc he was more than happy to help fantastic customer service even bought my items to my car ! De... See more
The staff are so friendly and knowledgeable especially Donna who has seen our dogs since they were pups and always makes times for our questions and is always very helpful but like I said the same goe... See more
Had to go into shop as web site had not been updated with regards to offers. Reported this 5 days previous. As I purchase on a regular basis was not happy. However, as I was low on cat litter I had t... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Keyway Retail Park, Willenhall, WV13 2QU, Wolverhampton, United Kingdom
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Went in there for some hedgehog food and it was on special so ended up buying a second…..good value as usual
Fantastic service from the pet clinic team. Will be back next year
Friendly staff always helpful.Really good offers on the products we wanted.
All round kind and helpfulness, fast service hassle free.
Had to go into shop as web site had not been updated with regards to offers. Reported this 5 days previous.
As I purchase on a regular basis was not happy. However, as I was low on cat litter I had to go into shop. Was greeted by friendly member of staff. Purchased 6 20kg cat litter.
Love pet shopping at jolleys great choice great prices.
It is the best tool for removing items from cat litter tray.
Chris the store manager, what an epic guy, along with the rest of the team. They always have time to go through anything and everything, never rush you and nothing is a ‘stupid’ question.
Easy to find, good parking. Staff was very welcoming and helpful. Vet was very polite and caring with my Cat.
Good prices 4Legs and 2 Legs made very welcome
Nothing is to much trouble staff go out their way to help in any queries. Donna answers any questions asked. Cannot fault the staff at the branch.
Never seen to disappoint I've always got my dog food from jollys and the staff are always lovely and welcoming and are always there to help and give advice if I need it
Lovely store. Light very clean. Lots of choices. Staff very helpful and friendly.
Went in for crickets and they had a delivery that day but was only one good box on shelf man said problem with suppliers

Reply from Jollyes The Pet People - Willenhall
Friendly helpful service
Prices comparable to online alternative
The gentleman who served me could not be more helpful and sorted me out with my purchase
Very good staff,are very friendly and helpful,good value for money.always go there twice week for dog food and treats and the dogs love them.even been to vet in there and she was so nice and good with the dogs. well recommended.
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