Friendly staff at Stevenage branch. Sometimes they don’t have the stock of the item I buy. I would like them to tailor discounts to the individual- I don’t have a dog or rabbit but that appears to be... See more
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First time shopper in this store ,a pleasure to shop !! ,everything I needed for my cats at a very reasonable price with very helpful and pleasant staff to help lift big box of cat food, will definite... See more
Its brilliant staff Helpful kind everything we ever need was there and cheaper than first thought very kind staff and brilliant advice when we asked questions so first time and will definitely not b... See more
I have been a few times and am never disappointed. The staff are lovely and friendly. I personally think you should employ more than one on the till. I purchased cat food, bird food and squirrel food... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Monks Cross Drive, YO32 9GX, Huntington, England, United Kingdom
- 01904 239049
4.7
Excellent
192 reviews
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Great service
Friendly, personable service. Got everything I needed nice and efficiently, and he helped me get signed up to the points program.
February 5, 2025
Best pet store!
Great store with a fantastic range of quality goods at really low prices. Friendly and welcoming staff. Will definitely return!
February 4, 2025
great price great products
February 2, 2025
Helpful they helped me when I needed…
Helpful they helped me when I needed question answered
January 16, 2025
We called for some fish food and found…
We called for some fish food and found the cat food and buiscuits and cat treats were very reasonable compared to other stores
January 31, 2025
Great customer service
I had a lovely experience in the York store, I was met with great customer service and very helpful advice as a new puppy owner. I loved the instore engraving for my puppy’s first collar tag.
January 31, 2025
Easy to park near
Easy to park near. Staff were really kind at the monks cross store in york
January 25, 2025
Monks Cross York Store
First time in store and staff were friendly and helpful, store clear and tidy. I served by a lovely pleasant lady called Emma to which her service manor I couldn’t fault.
January 21, 2025
my first visit
Inviting store this was my first visit. I thought it was well laid out. I would maybe like to see some different puzzles for dog treats to be hidden in. Everything clearly priced. Chap serving me with beard very jolly and helpful.
January 27, 2025
Mostly friendly helpful staff!.
January 26, 2025
Good value wild bird food
January 26, 2025
Friendly staff
Friendly, helpful staff and a good range of sizes of dog coats. Good range of products in general.
January 19, 2025
May use AI-assist with repliesRead more
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Unhelpful staff
Unhelpful staff. Couldn't be bothered to even tear themselves away from their phones when asked about a product.. Kept saying all our stock is what you see out.. Don't deserve a job give it to some1 who actually interacts with customers. Monks cross York
January 17, 2025
Reply from Jollyes The Pet People - York Monks Cross
We appreciate you bringing this to our attention. We're very sorry to hear about your negative experience with our staff at the Monks Cross York location. It's disappointing to learn that you felt the team was unhelpful and disengaged. We value customer interaction and strive to provide a positive shopping experience for everyone. Your feedback is important to us as it helps us identify areas for improvement in our training and customer service. We will address this with the team to ensure this doesn't happen again.
First time shopper in this store ,a…
First time shopper in this store ,a pleasure to shop !! ,everything I needed for my cats at a very reasonable price with very helpful and pleasant staff to help lift big box of cat food, will definitely be shopping here again .
January 16, 2025
The staff were very helpful polite &…
The staff were very helpful polite & informative the shop was laid out very well & extremely clean .. 5 stars all round . 🌟🌟🌟🌟🌟😃
January 15, 2025
Great price & lovely customer service
Great price & lovely customer service.
Thank you ☺️
January 8, 2025
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