Friendly staff at Stevenage branch. Sometimes they don’t have the stock of the item I buy. I would like them to tailor discounts to the individual- I don’t have a dog or rabbit but that appears to be... See more
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See what reviewers are saying
First time shopper in this store ,a pleasure to shop !! ,everything I needed for my cats at a very reasonable price with very helpful and pleasant staff to help lift big box of cat food, will definite... See more
Its brilliant staff Helpful kind everything we ever need was there and cheaper than first thought very kind staff and brilliant advice when we asked questions so first time and will definitely not b... See more
I have been a few times and am never disappointed. The staff are lovely and friendly. I personally think you should employ more than one on the till. I purchased cat food, bird food and squirrel food... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Monks Cross Drive, YO32 9GX, Huntington, England, United Kingdom
- 01904 239049
4.7
Excellent
192 reviews
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Great experience in store
Really super team member - so makes a difference when people are cheerful and provide service.
January 2, 2025
Not brilliant
The first time we went they were very helpful, this last time the assistant wanted us to buy an opened bag of food saying it would be fine, how did we know if mice or rats had been in it, she wasn't very helpful at all, at the York store,,,
December 30, 2024
The staff were welcoming,helpful and and knowledgeable
The staff were welcoming,helpful and
December 28, 2024
May use AI-assist with repliesRead more
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I've visited the new store in York a…
I've visited the new store in York a few times now and unfortunately won't be going again. Whilst asking for clarification on an issue I had recently the assistant manager was very abrupt with her answer dismissing my question as an inconvenience to her day .
December 21, 2024
Unprompted review
Reply from Jollyes The Pet People - York Monks Cross
We understand your frustration with your recent experience at our York store. We strive to provide excellent customer service and are disappointed to hear that your interaction with the assistant manager did not meet our standards. We value your feedback and will use it to improve our training and ensure all our team members provide a positive experience for every customer.
A good shop for pets
The arrangement in the shop is easy on the eyes, lots of amazing products.
Staff are friendly and helpful, all with smiles on their faces.
December 15, 2024
my first time instore
my first time instore, helpful staff and the gentleman behind the counter was a brilliant ambassador for the company
December 16, 2024
Great prices, lovely staff
Lovely staff, good prices, great deals offered. We’ll be back.
December 14, 2024
The shop has a wide range of pet…
The shop has a wide range of pet products and are easy to see and select with friendly staff.
December 12, 2024
Amazing as always
Amazing as always
We used to have to travel to selby for jollyes but having one in York is much easier. Service is always great and really appreciate the at till dog food donation. Makes it super easy to donate. The young girl on the till was lovely and helpful with the ear drop selection.
December 10, 2024
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