It,s a nice place for shopping specially for babies and children. There are a lot of options to choose. Sometimes great discounts also available. Delivery came fast and reliable. Nice packaging. Great... See more
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Ordered items arrived well-packaged, and within specified delivery period (every item in good condition). Placing the order was easy enough, good follow through comms, and provides order tracking. Tha... See more
Company replied
Total waste of time and money, missing parts that they say they deliver, but actually dont, messages go un answered, 3year reklamation time is a flat out lie, i bought a bike cart that had a part miss... See more
Company replied
Its really good website delivery is so fast and i can easily rely on this website for anything
Company replied
Company details
Written by the company
Ei ole mikään ihme, että Jollyroom on Pohjoismaiden suurin lastentarvikeliike! Meillä on kaikkea mahdollista kaikenkokoisille lapsille, vastasyntyneestä aina 12 ikävuoteen saakka, sekä lisäksi paljon tarvikkeita vanhemmille. Valikoimamme täydentyy uusilla tuotteilla päivittäin. Tavoitteenamme on tarjota asiakkaillemme parasta mahdollista palvelua. Toimitusaikamme Suomeen on 4–8 arkipäivää ja tarjoamme ilmaisen toimituksen yli 100 euron tilauksiin, hintatakuun koko valikoimastamme sekä 365 päivän avoimen kaupan.
Pohjoismaiden suurin valikoima lapsiperheille!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 09 42 41 55 55
- Asiakaspalvelu@jollyroom.fi
- jollyroom.fi
3.8
Great
8K reviews
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Disney Minnie bag
I ordered a bag for 44,90e and 2 days later the same bag was selling for 36,80. I felt disappointed.
September 26, 2021
Reply from Jollyroom.fi
Hi Sabine,
Thank you very much for your feedback! 🍓
This is totally normal and we will happily help you further! We offer our customers a price guarantee since we update our prices on our website very often ⭐
Kindly see the following link for more information regarding our price guarantee https://www.jollyroom.fi/asiakaspalvelu/tilausehdot or you can always contact us at asiakaspalvelu@jollyroom.fi via e-mail and we will happily help you 🧡
Wish you an amazing start for the week! 😊
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Chinyere,
Thank you for your kind feedback!
Great to hear that you´ve been happy with our products and services. We´re happy to have you as our customer in the future aswell 🌷
Have a nice week! 🌞
Best regards,
Team Jollyroom
Always found the perfect thing with a…
Always found the perfect thing with a good price. fast delivery and good quality products
September 14, 2021
Reply from Jollyroom.fi
Hi Jahra ,
Thank you for your feedback!
We´re super happy to hear that you´ve been happy with our products and services. 🌷😍💎
Have a nice week! 🌞
Best regards,
Team Jollyroom
Good service!
September 4, 2021
Reply from Jollyroom.fi
Hi Zan ,
Thank you for your kind feedback!
We´re super happy to hear that you´ve been happy with our service. We´re happy to have you as our customer in the future aswell 🌷
Have a nice week! 🌞
Best regards,
Team Jollyroom
poor support
Delivery was fast however the product seem to came with a wrong part. Support ticket submitted but no answers after 3 days. No answers to the followup emails either.
August 25, 2021
Reply from Jollyroom.fi
Hi Mahmoud,
Thank you for your kind feedback!
Sorry to hear that you are experiencing problems with your order. Our processing times for claims are 3- 10 days, but at the moment the response time is unfortunately little bit longer. We will contact you in that email chain and help your further! 🌷🌺
Have a nice week! 🌞
Best regards,
Team Jollyroom
I ordered a product a week ago and…
I ordered a product almost two weeks ago and still no sign of it, have been writing to customer service with no reply.
August 25, 2021
Reply from Jollyroom.fi
Hi ,
Thank you for your feedback!
Sorry to hear that you haven't received your order yet. Please note, that our delivery time is 3 - 7 working days, counted from the following day from your purchase. If your order won't arrive in time, please contact our customer service at asiakaspalvelu@jollyroom.fi 🌺🌷
Have a nice week! 🌞
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Irina,
Thank you for your nice feedback!
We´re so happy to hear that you´ve been happy with your order. We hope our bike will bring a lot of joy into your days ⭐😊
Wish you a great start for the week!
Best regards,
Team Jollyroom
Fees for returning items
The products arrived quickly and payment was easy, however one of the items was clearly defective (Bad design rather than an issue with the item).
Not Jollyrooms fault and the manufacturer told them that it was meant to be the way it was I.E. Terribly designed as to be basically unsafe.
That meant that we were not eligible for a refund under the manufacturer guarantee.
Returning the product under the return policy meant that we were deducted a fee for postage and packaging. 79 Kr.
I am unhappy about the return policy charging for delivery and will not be using the website again as they do not truly hold their third parties accountable for bad products.
August 10, 2021
Unprompted review
Reply from Jollyroom.fi
Hi ,
Thank you for your feedback!
Sorry to hear that you are not pleased with our services. Unfortunately guarantee covers only defect items and we have to contact our suppliers when processing the claims.
Have a nice week! 🌞
Best regards,
Team Jollyroom
I ordered stuff from website 2 weeks…
I ordered stuff from website 2 weeks ago and still did not get it !
Just because they sent it to the post boxes and it does not fit there. So my order stuck somewhere on the way and now I have to solve the problem myself with post office
Is it really that complicated to organise delivery correctly?
August 7, 2021
Reply from Jollyroom.fi
Hi Natalia,
Thank you for your feedback!
Sorry to hear that you are not pleased with our service. Unfortunately there has been some delay in delivery and we apologize the inconvenience. We have contacted Posti and everything should be OK with your shipment now. You are going to get SMS from Posti as soon as the parcel is ready for pick up. 🌷📦
Please, contact our customer service at asiakaspalvelu@jollyroom.fi if there's anything else we could help you with 🙂
Have a nice week! 🌞
Best regards,
Team Jollyroom
Fast shiping,and in very good condition.
August 3, 2021
Reply from Jollyroom.fi
Hi Gabriela,
Thank you for your kind feedback!
We´re happy to hear that you´ve been happy with our products and delivery time. We´re happy to have you as our customer in the future aswell 🌷
Have a nice week! 🌞
Best regards,
Team Jollyroom
I still haven’t got my goods.
August 2, 2021
Reply from Jollyroom.fi
Hi Zhenlei ,
Thank you for your feedback!
Sorry to hear that you haven't received your order yet. Please notice that our delivery time is 3-7 working days, counted from the following your purchase.
Please contact our customer service at asiakaspalvelu@jollyroom.fi if you don't receive your order within our delivey time so we help you further. 🌷🌷📦
Have a nice week! 🌞
Best regards,
Team Jollyroom
All good!
All good! Fast, nice and all good service always.
Last times extra fast delivery.
July 30, 2021
Reply from Jollyroom.fi
Hi Pille,
thanks for leaving us a review. 💛
We are happy to hear that you have been satisfied with our service. 🤩💎
We wish you warm summer days!
Regards,
Team Jollyroom
Product received exactly as descibed
Product received exactly as descibed. Fast (5 days) and nice delivery (no damage, good packing). Kid (6 years old) loves it.
July 19, 2021
Reply from Jollyroom.fi
Hi Jonathan,
Thank you for your feedback.
Great to hear that you were happy with the product.
We are happy that the deliver was fast and your kid was happy with the product.
Have a nice week! 🌞
Best regards,
Team Jollyroom
Fast delivery
Fast delivery. Wide variety of selection. The big Rabbit bean bag that they shipped was not as good as it looks in the picture
July 18, 2021
Reply from Jollyroom.fi
Hi,
Thank you for your feedback.
We are happy to hear that delivery was fast with your order.
If you would like to give more feedback about the products you were not that happy about please contact us here;
https://kundservice.jollyroom.se/fi/support/home
Have a great week! 🌸
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi,
Thank you for your feedback!
We are happy to hear that delivery was fast with your order.
Have a great week! 🌞
Best wishes,
Team Jollyroom
Reply from Jollyroom.fi
Hei Kalle,
Kiitos paljon palautteestasi!
Kiva kuulla, että olet tyytyväinen asiointiin verkkokaupassamme.🙂
Aurinkoista viikkoa! 🌞
Terveisin,
Team Jollyroom
It works like it should
June 22, 2021
Reply from Jollyroom.fi
Hi ,
Thank you for your kind feedback
Great to hear that you are pleased with our services. We´re happy to have you as our customer in the future aswell 🌷 😍💎
Have a nice week! 🌞
Best regards,
Team Jollyroom
Can’t be sure that you will get what…
Can’t be sure that you will get what you ordered. I ordered Bumbleride Indie, Clay and got instead Sea Glass. Had to wait several days for an answer to their error and did not receive a reasonable solution, just send it back at their expence, because they do not have color Clay anymore. Like my time and fuel do not cost anything. Why send the wrong color at all if you do not have right one. So disappointed.
June 19, 2021
Unprompted review
Reply from Jollyroom.fi
Hi Nele,
Thank you for your feedback!
We are sorry to hear that you have had problems with your order and we apologize for the inconvenience. We have recently reformed our customer service system and it has caused some delay in response. Unfortunately the item you ordered is currently out of stock and we are not able to issue a replacement order. 🌺🌷
I can see that my colleague at customer service has helped you with returning the wrong item, please contact us again if we can help you further 🙂
Have a nice week! 🌞
Best regards,
Team Jollyroom
Ordered Bosch Autokorjaamo for my son
Ordered Bosch Autokorjaamo for my son. I liked the toy, the details are not small. With pleasure it assembles and disassembles.
June 17, 2021
Reply from Jollyroom.fi
Hi Elena,
Thank you for your kind feedback!
Great to hear that you´ve been happy with your purchase. We hope your son has wonderful time playing with the toy 🌷😍
Have a nice summer! 🌞
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Daniel,
Thank you for your kind feedback!
We´re happy to hear that you are pleased with our products and services. We´re happy to have you as our customer in the future aswell 😍💎🌷
Have a nice week! 🌞
Best regards,
Team Jollyroom
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