JOURNEY OFFICIAL UK Reviews 

68
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Beautiful crafted card case! but I had small problem which was sorted out with staff on telephone. So good to be able to talk to a human and problem solved immediately. Well done customer service... See more

Rated 4 out of 5 stars

The product is nicely made, reasonably priced and does what it’s supposed to do. The only reason it didn’t get 5 Stars is because there is a small status LED on the unit but I actually find that at ni... See more

Rated 5 out of 5 stars

Never been a fan of buying a nice case, but because it was my first Mac Book I thought, let me try and keep it safe. Seen the ad on Meta and I saved it 3 month prior buying - that's how much I wanted... See more

Rated 5 out of 5 stars

Recently brought,Journey 3-1 charger and very impressive quality,in magnetic strength etc. Had query & email response was quick and issue resolved satisfactory. Now looking at other Journey products.... See more

Company details

  1. Computer and Accessories Store

Written by the company

Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

68 reviews

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4.7

All reviews

(68)

7 reviews in the last 12 months

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Rated 2 out of 5 stars

Slow charging. Sent back for refund.

The charger arrived quite quickly but seems to take about 4 times as long to charge things compared to the Apple chargers.
Also magnet not strong enough for iPhone 14 pro max as phone tends to fall off.
I have sent back for a refund.

October 19, 2023
Rated 2 out of 5 stars

Leather Case & Charger

I purchased their iPhone 14 Pro leather case which I must admit looks great however, its design lets it down massively. The buttons simply do not function - by this I mean they either hold down the power/volume buttons completely (so it consistently activated Siri or takes screenshots) or they just don’t function at all. Journey customer service responded very quickly and dispatched a second case… unfortunately, this one has the exact same issue so it’s definitely a design fault. For the price of the case, you’d expect this fault to not be present.

In addition, I believe for at least one of the cases, they had sent me a “returned” case as the packaging showed signs of “first use”. The other case had a great scratch deep in the leather on the back, so it was surprising to see how this passed their Quality Checks.

Finally, when asked for an update from the second case, they didn’t seem to want to work out why I was sent two dodgy cases and took me up immediately on my suggestion of a refund. It would have been nice to see what could have been done to resolve the fault but at least a refund was promptly issued.

Unfortunately, I would not buy from this company again.

Update Sep/23 - the iPhone and Watch Charging Stand has now developed a fault (only about 8-9 months old) where it sporadically charges my Apple Watch Series 9.

Overall, long term quality of these products is sub par and I’d highly recommend you just get something from Amazon instead for half the price!

March 19, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Fantastic Customer Service. I did want to return my 3-1 charging / docking station as a little worried about the weight of my mobile but sent me some magnetic discs free of charge and works perfectly and really happy with my purchase

July 16, 2023
Rated 5 out of 5 stars

Journey quality products

Recently brought,Journey 3-1 charger and very impressive quality,in magnetic strength etc. Had query & email response was quick and issue resolved satisfactory. Now looking at other Journey products. Very happy with service & quality.

July 17, 2023

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