JPen Medical Reviews 

255
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and engineers for their friendly demeanor, professional conduct, and efficient execution of tasks. Many reviewers highlight the excellent overall service provided, noting its efficiency and the smooth process from initial contact through to completion. People frequently commend the customer service team for being extremely helpful and supportive, often going above and beyond to assist. Reviewers particularly appreciate the prompt response times and clear, proactive communication, ensuring a seamless and effective experience for all their needs.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

Customer service

People report positive experiences with customer service, highlighting great communication and helpfulness.... See more

Response time

Consumers find response times to be excellent, with many reviewers highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stuart from JPen Medical came to calibrate our team's blood pressure monitors at our off-side meeting in East Midlands on 17th September 2025. He was friendly and efficient, and afterwards, he ensure... See more

Company replied

Rated 5 out of 5 stars

I had a brilliant experience with JPen Medical. They answered the phone quickly, and Jodie, the sales executive, was extremely helpful from the start. She reacted fast to my request, which had become... See more

Company replied

Rated 5 out of 5 stars

Sarah Owen has supported us with multiple equipment calibrations and is always a pleasure to work with. She’s professional, friendly, and goes above and beyond to make sure everything runs perfectly.

Company replied

Rated 5 out of 5 stars

I needed some medical test reports on a Friday afternoon and Jodie took my telephone call and nothing was a problem and within 5 minutes i had the reports via email. Thank you for a your helpful and... See more

Company replied


Company details

  1. Medical Equipment Supplier

Written by the company

JPen Medical is the market leader in on-site testing and calibration of all medical and healthcare equipment. With nationwide coverage, testing more than 90,000 healthcare medical devices each year, we offer medical equipment services that meet Best Practice Guidelines and CQC Requirements. Our aim is to achieve best practice standards along with maintaining the highest level of customer care. We believe in putting our customers first, and think that it is very important to satisfy their needs. With a wide scope of medical equipment servicing, we are able to carry out all the necessary medical equipment testing for a range of industries.


Contact info

4.9

Excellent

TrustScore 5 out of 5

255 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(255)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communication & Customer Service

Big thanks to Jodie for arranging and scheduling the engineer to attend on our nominated day. This avoids minimal disruption to our staff & patients. This made the booking process and service so much easier. Great communication and customer service.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Jodie Bayliss

Jodie Bayliss, the sales executive was prompt in contacting us to remind us about the syringe driver calibration due date and without any hassle scheduled the technician visit.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah (Sales Exec)!!

Sarah (Sales Exec) has been amazing - can't thank her enough for all her efforts.

Thanks for all your help!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Vaccine Fridge Calibration

JPen always give us advance notice that our vaccine fridges are due for their annual calibration. We have been using them since 2019, and Sarah Owen has always been most helpful in making the necessary arrangements so that the visits run smoothly.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

We have been regular customers of JPen…

We have been regular customers of JPen Medical for many years and have always had a professional service from their Engineers. The booking system is quick and easy to use and all of the team are very helpful if you have any queries. Reasonably priced when you have a contract and I would recommend them if you require calibration and/or PAT testing

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Happy to recommend

JPen always contact us a few months before our calibration is due which is great as it means we never forget! Great service, engineers always helpful and knowledgeable. No problems in recommending.

February 3, 2026
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thanks so much for the positive review — we really appreciate it!

Rated 5 out of 5 stars

We have used JPen for years and i have…

We have used JPen for years and i have always found the whole process seamless and super professional from booking to reporting the findings. Their yearly reminders gives me total confidence that i can stay compliant and focus on other areas of our business.

January 22, 2026
Unprompted review
JPen Medical logo

Reply from JPen Medical

Hi there,

Thanks for taking the time to review us, we appreciate it.

Thanks, Karl

Rated 5 out of 5 stars

Friendly, professional service

Engineer James called to tell us he was on the way, he was friendly, professional and took the time and care required doing the services. Thank you.

January 20, 2026
Unprompted review
JPen Medical logo

Reply from JPen Medical

Hi there,

Thanks for taking the time to review us, we appreciate it.

Thanks, Karl

Rated 5 out of 5 stars

I had a brilliant experience with JPen…

I had a brilliant experience with JPen Medical. They answered the phone quickly, and Jodie, the sales executive, was extremely helpful from the start. She reacted fast to my request, which had become urgent after being repeatedly let down by the bigger competitors. All the details and documentation were sent over promptly, and the whole process was smooth and efficient. I’ll happily continue working with JPen Medical in the future.

January 5, 2026
Unprompted review
JPen Medical logo

Reply from JPen Medical

Hi there,

Thanks for taking the time to review us, we appreciate it.

Thanks, Karl

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look