Stuart from JPen Medical came to calibrate our team's blood pressure monitors at our off-side meeting in East Midlands on 17th September 2025. He was friendly and efficient, and afterwards, he ensure... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a brilliant experience with JPen Medical. They answered the phone quickly, and Jodie, the sales executive, was extremely helpful from the start. She reacted fast to my request, which had become... See more
Company replied
Sarah Owen has supported us with multiple equipment calibrations and is always a pleasure to work with. She’s professional, friendly, and goes above and beyond to make sure everything runs perfectly.
Company replied
I needed some medical test reports on a Friday afternoon and Jodie took my telephone call and nothing was a problem and within 5 minutes i had the reports via email. Thank you for a your helpful and... See more
Company replied
Company details
Written by the company
JPen Medical is the market leader in on-site testing and calibration of all medical and healthcare equipment. With nationwide coverage, testing more than 90,000 healthcare medical devices each year, we offer medical equipment services that meet Best Practice Guidelines and CQC Requirements. Our aim is to achieve best practice standards along with maintaining the highest level of customer care. We believe in putting our customers first, and think that it is very important to satisfy their needs. With a wide scope of medical equipment servicing, we are able to carry out all the necessary medical equipment testing for a range of industries.
Contact info
United Kingdom
- jpenmedical.co.uk
4.9
Excellent
256 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Professional
Professional, friendly and efficient service from Sarah Owen
Job 135169
September 30, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Jodie was excellant
Jodie was excellant. We communicated via email but she got the job done professionally. The response time was excellant.
September 25, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
JEPN always helpful
I have always found JPEN to be extremely helpful in getting ready for our annual servicing that takes place at our Hospice. Jodie Bayliss has also been particularly helpful in securing dates for me and keeping me informed of the prices.
September 25, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Always at the end of the phone with…
Always at the end of the phone with queries really good with reminders and the Jpen guys who I get every year are fantastic polite, helpful and Courteous
September 17, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Friendly and Efficient Service!
Stuart from JPen Medical came to calibrate our team's blood pressure monitors at our off-side meeting in East Midlands on 17th September 2025. He was friendly and efficient, and afterwards, he ensured that each machine was returned to the right nurse before leaving. Great service!
September 17, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Great service
James (134 707) visited our offices today to test and calibrate our Defib. What a brilliant guy, so friendly and very helpful. A real asset to JPen. Many thanks.
September 15, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Tony F visited this morning to carry…
Tony F visited this morning to carry out a syringe driver service, very polite and efficient, would recommend.
September 11, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Appoint time and friendly engineer
Very happy an engineer appointment was at our convenience suitable time, being GP Surgery
afternoon appoints are suitable for us as not too busy.
Engineer was on time and very friendly.
September 4, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Great service from Sarah Owen
prompt response as normal from Sarah Owen, great customer service thanks
September 4, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Jodie Bayliss was so helpful and quick…
Jodie Bayliss was so helpful and quick in his response to my email. Thank you
August 22, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Great service
Trevor was really helpful and we managed to get everything we needed checked and certified within a couple of hours.
Andrea @ Wilsons Pharmacy
August 21, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Always found this company quick to…
Always found this company quick to respond to enquiries.
August 18, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Routine visit
Tony F visited today as part of an annual maintenance visit. Excellent service
August 18, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Excellent service
Excellent service, from beginning to end.
Keep up the good work.
August 5, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Wonderful Friendly Helpful Experience
I needed some medical test reports on a Friday afternoon and Jodie took my telephone call and nothing was a problem and within 5 minutes i had the reports via email.
Thank you for a your helpful and friendly help.
August 1, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Really great service
Really great service - got reminded, rates have been maintained since last year - couldnt have done anything better, thankyou Jodie Bayliss- you were great
July 28, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Thank you for your professionalism and…
Thank you for your professionalism and for your support and proactiveness offered, to have our equipment checked and evaluated thoroughly.
Much appreciated, James, JN133907
July 21, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
4th annual calibration with JPen
This was my 4th annual calibration with JPen and by far the best! The engineer was Abdulrahman Ibrahim. He was on time, very friendly, polite and very efficient and tidy. A complete pleasure to have him around and hopefully I will be able to get him back in a year's time.
July 21, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
JPen Medical Visit…
Today we had our annual calibration check on all our medical devices. I was glad to see it was James again as we had met last July.
He was on time this morning and very efficient and tidy worker. Checked with me that everything was done before he left.
Hope to see him next year.
July 18, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Annual equipment callibration
Annual equipment callibration, prompted in plenty of time about service being due.
July 15, 2025
Unprompted review
Reply from JPen Medical
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
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