JPen Medical Reviews 

256
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and engineers for their professionalism, efficiency, and friendly demeanor during service visits. The service is frequently highlighted as excellent, prompt, and smooth, making the entire process seamless. Reviewers commend the customer service team for being exceptionally helpful, responsive, and clear in their communications, ensuring a positive experience. People appreciate the convenience of appointment scheduling and the engineers' punctuality, ensuring minimal disruption. The thoroughness and care taken during services, with equipment returned promptly and accurately calibrated, are also highly valued.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the great communication and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stuart from JPen Medical came to calibrate our team's blood pressure monitors at our off-side meeting in East Midlands on 17th September 2025. He was friendly and efficient, and afterwards, he ensure... See more

Company replied

Rated 5 out of 5 stars

I had a brilliant experience with JPen Medical. They answered the phone quickly, and Jodie, the sales executive, was extremely helpful from the start. She reacted fast to my request, which had become... See more

Company replied

Rated 5 out of 5 stars

Sarah Owen has supported us with multiple equipment calibrations and is always a pleasure to work with. She’s professional, friendly, and goes above and beyond to make sure everything runs perfectly.

Company replied

Rated 5 out of 5 stars

Very happy an engineer appointment was at our convenience suitable time, being GP Surgery afternoon appoints are suitable for us as not too busy. Engineer was on time and very friendly.

Company replied


Company details

  1. Medical Equipment Supplier

Written by the company

JPen Medical is the market leader in on-site testing and calibration of all medical and healthcare equipment. With nationwide coverage, testing more than 90,000 healthcare medical devices each year, we offer medical equipment services that meet Best Practice Guidelines and CQC Requirements. Our aim is to achieve best practice standards along with maintaining the highest level of customer care. We believe in putting our customers first, and think that it is very important to satisfy their needs. With a wide scope of medical equipment servicing, we are able to carry out all the necessary medical equipment testing for a range of industries.


Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(256)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dani Lee-Wilkes & Jodie Jones are…

Dani Lee-Wilkes & Jodie Jones are fantastic to work with. They are super helpful with booking in inspections and provide supporting reports in a timely manner which is valuable to our business.
Look forward to continuing to work with the team moving forward.

February 28, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Hi there,

Thanks for taking the time to review us, we appreciate it.

Thanks, Karl

Rated 5 out of 5 stars

We contacted Sarah (Sales Executive) …

We contacted Sarah (Sales Executive) to organise PAT testing, and she quickly responded, arranging the date we requested. We have also contacted her several times in the past for calibration testing or testing certificates and every time she has been highly professional and consistently helpful.

February 24, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for taking the time to leave a great review

Rated 5 out of 5 stars

Whenever I email Sarah Owen I always…

Whenever I email Sarah Owen I always get a response in a timely manner. I asked this morning for a certificate for service on a machine and within a couple of hours have received it. Thank you Sarah

February 7, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for taking the time to to leave Sarah a great review.

Rated 5 out of 5 stars

Dani Lee-Wilkes

Great customer service from Dani today in resolving a duplicate payment.

February 4, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Many thanks for leaving this review, it is very much appreciated.

Rated 5 out of 5 stars

James - JN131098

James was very helpful and efficient.

February 4, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Many thanks for leaving this review, it is very much appreciated.

Rated 5 out of 5 stars

Jodie Jones

Jodie Jones, very helpful and professional

February 3, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Many thanks for leaving this review, it is very much appreciated.

Rated 5 out of 5 stars

Sarah Owen is very helpful

Sarah Owen is very helpful . I recommend Jpen to all practice . they are professional and detail in their service .

January 30, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Many thanks for leaving this review, it is very much appreciated.

Rated 5 out of 5 stars

Excellent customer service received…

Excellent customer service received from Jodie Jones
Sales Executive. Very helpful and pleasant. Highly recommend her .

January 27, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for sharing this experience, really appreciated

Rated 5 out of 5 stars

Exceptional service from Sarah Owen

Sarah has been arranging annual medical equipment calibration for many years and recently organized a fixed wiring test for our business. Throughout this time, she has proven to be incredibly reliable, always quick to respond, and willing to answer even the most basic questions.

The engineers she has arranged have consistently been polite, friendly, and highly professional, always arriving on time. We couldn’t be happier with the level of service and professionalism.

January 21, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you for sharing this feedback and for your very kind comments

Rated 5 out of 5 stars

Arranging our next site visit for PAT…

Arranging our next site visit for PAT testing and calibration was a breeze due to Jodie, who promptly scheduled our site visit without hassle, she is extremely professional and helpful! I would recommend.

January 16, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you for sharing this feedback and for your very kind comments

Rated 5 out of 5 stars

Engineer Melulekie arrived on site got…

Engineer Melulekie arrived on site got the test done in a timely manner and very professional and pleasant.

January 14, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for sharing this experience, really appreciated

Rated 5 out of 5 stars

James came to visit the home last week…

James came to visit the home last week to do work on our Syringe drivers. He took his time and completed the job with great detail. He has a kind manor and was very approachable. James was the first visit we have that completed the job with details and was happy to answer any questions. He is a asset to your team!

January 10, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you for sharing this feedback and for your very kind comments about our engineer, much appreciated

Rated 5 out of 5 stars

Jpenn have been our medical calibration…

Jpenn have been our medical calibration service for years. Sarah has been brilliant to work with and very organised. Recommended!

January 10, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for sharing this experience, really appreciated

Rated 5 out of 5 stars

Calibration by Alex

Alex was very professional, nothing was too much trouble for him. He was smart, polite and informative.

January 8, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you for sharing this feedback and for your very kind comments about our engineer, much appreciated

Rated 5 out of 5 stars

Excellent customer service

I work with JPen through my job and have always been assisted by Sarah Owen. She’s incredibly responsive and consistently goes above and beyond to help. I know that whenever I reach out, she’ll get back to me quickly and take care of everything. Thank you, Sarah—it’s always a pleasure working with you!

January 6, 2025
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for sharing this experience, really appreciated

Rated 5 out of 5 stars

Excellent service from JPEN

I deal with JPEN through my job frequently and I have always received exceptional service and customer care from Adele and her team. Can not fault them! Quick, thorough and professional and have excellent communication.

December 10, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you for sharing this feedback and for your very kind comments.

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