Stuart from JPen Medical came to calibrate our team's blood pressure monitors at our off-side meeting in East Midlands on 17th September 2025. He was friendly and efficient, and afterwards, he ensure... See more
Company replied
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Review summary
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Reviews shaping this summary
I had a brilliant experience with JPen Medical. They answered the phone quickly, and Jodie, the sales executive, was extremely helpful from the start. She reacted fast to my request, which had become... See more
Company replied
Sarah Owen has supported us with multiple equipment calibrations and is always a pleasure to work with. She’s professional, friendly, and goes above and beyond to make sure everything runs perfectly.
Company replied
Very happy an engineer appointment was at our convenience suitable time, being GP Surgery afternoon appoints are suitable for us as not too busy. Engineer was on time and very friendly.
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Company details
Written by the company
JPen Medical is the market leader in on-site testing and calibration of all medical and healthcare equipment. With nationwide coverage, testing more than 90,000 healthcare medical devices each year, we offer medical equipment services that meet Best Practice Guidelines and CQC Requirements. Our aim is to achieve best practice standards along with maintaining the highest level of customer care. We believe in putting our customers first, and think that it is very important to satisfy their needs. With a wide scope of medical equipment servicing, we are able to carry out all the necessary medical equipment testing for a range of industries.
Contact info
United Kingdom
- jpenmedical.co.uk
4.9
Excellent
256 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great services glad we used them
JPen serviced all our equipment their staff member that attend (James) was very good I found him polite, punctual he was at the home 8.45am and worked efficiently very pleased
September 29, 2024
Unprompted review
Reply from JPen Medical
What wonderful feedback for our engineer, thank you so much for sharing
Tony F came to service our syringe…
Tony F came to service our syringe driver today, he was due at 9 am when I arrived at 7.45am Tony was allready here, very punctual and efficient.
September 27, 2024
Unprompted review
Reply from JPen Medical
Thank you for sharing this feedback about our engineer, much appreciated
happy with service
Great service from Eddie i29716 professional patient and did a good job thank you
September 20, 2024
Unprompted review
Reply from JPen Medical
Thank you for your kind comments and feedback for our colleague
Jodie was amazing setting up and…
Jodie was amazing setting up and facilitating our calibration for Woodbourne. The Engineer was punctual as always.
September 10, 2024
Unprompted review
Reply from JPen Medical
Thank you for your kind comments and feedback for our colleagues.
186EDDIE
186EDDIE
CAME TO SERVICE OUR EQUIPMENT VERY POLITE AND EXCELLENT SERVICE
September 18, 2024
Unprompted review
Reply from JPen Medical
Thank you for sharing this feedback, much appreciated
Eddie came to calibrate our equipment
Eddie came to calibrate our equipment. He was polite and very helpful.
September 13, 2024
Unprompted review
Reply from JPen Medical
Thank you so much for sharing this review
James J.N 129431 was very polite and…
James J.N 129431 was very polite and professional.
September 11, 2024
Unprompted review
Reply from JPen Medical
Thank you for sharing this feedback, much appreciated
Reply from JPen Medical
Thank you so much for sharing this review
FrIendly and Efficient
We had Eddie (129884) out to visit our care home and he was very friendly and efficient. He double checked that the staff were satisfied with his work before leaving.
September 9, 2024
Unprompted review
Reply from JPen Medical
Thank you for your kind comments and feedback for our colleague
Dani sorted out my query quickly and…
Dani sorted out my query quickly and efficiently. I received exactly what I required in super quick time, excellent customer service. Thank you
August 29, 2024
Unprompted review
Reply from JPen Medical
Thank you for your kind comments and feedback for our colleague
Great Service
Dave Farrow calibrated all our equipment over the last two days with the help of Sunday. Always punctual, pleasant and helpful. Good job!
See you next year.
August 23, 2024
Unprompted review
Reply from JPen Medical
Thank you so much for your kind words and positive review
Today we had a representative of JPen…
Today we had a representative of JPen medical on our premises Tony Fitzpatrick he was one of the most Pleasant engineer, we had in a long time (very efficient in what is doing)
August 19, 2024
Unprompted review
Reply from JPen Medical
Wonderful feedback for our engineer, thank you so much for sharing
Great Service
Today we were visited from James, he was very professional, friendly and punctual.
Would highly recommend.
August 15, 2024
Unprompted review
Reply from JPen Medical
Thank you so much for sharing this feedback, much appreciated
Quick and professional calibration of…
Quick and professional calibration of our equipment.
Super helpful and even helped by giving us a spare part for our blood pressure machine.
Really appreciate!
Jpen member Eddie-129544
August 13, 2024
Unprompted review
Reply from JPen Medical
Thank you so much for your kind words and positive review
Thank you James 129477
James was super friendly and very professional, thank you from Salisbury Manor.
August 8, 2024
Unprompted review
Reply from JPen Medical
Thank you so much for sharing this feedback, much appreciated
Jodie Jones was very prompt with all…
Jodie Jones was very prompt with all our queries, very polite and helpful. She gave me an appointment time that fitted in perfect with our schedule. I highly recommend Jpen to any business that may need them.
July 16, 2024
Unprompted review
Reply from JPen Medical
Thank you so much for your kind words and positive review
Great service from Jodie Jones
Great service from Jodie Jones, proactive, easy and quick to communicate with, site visits arranged in minutes.
August 2, 2024
Unprompted review
Reply from JPen Medical
Thank you so much for your kind words and positive review
Great service from Jodie
Great service from Jodie. Thanks for being so accommodating.
August 1, 2024
Unprompted review
Reply from JPen Medical
Thank you so much for sharing this feedback, much appreciated
Dani in Credit Control department…
Dani in Credit Control department helped me resolve an issue in a professional manner.
July 31, 2024
Unprompted review
Reply from JPen Medical
Thank you so much for your kind words and positive review
Swift customer service
I had contacted JPen customer services today with a query, related to an equipment, which we use JPen to do a annual calibration service. Dani Lee-Wilkes responded swiftly to my email, answered my query & even kindly provided further advice, which is greatly appreciated.
July 25, 2024
Unprompted review
Reply from JPen Medical
Thank you so much for sharing this feedback, much appreciated
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