JPen Medical Reviews 

256
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and engineers for their professionalism, efficiency, and friendly demeanor during service visits. The service is frequently highlighted as excellent, prompt, and smooth, making the entire process seamless. Reviewers commend the customer service team for being exceptionally helpful, responsive, and clear in their communications, ensuring a positive experience. People appreciate the convenience of appointment scheduling and the engineers' punctuality, ensuring minimal disruption. The thoroughness and care taken during services, with equipment returned promptly and accurately calibrated, are also highly valued.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the great communication and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stuart from JPen Medical came to calibrate our team's blood pressure monitors at our off-side meeting in East Midlands on 17th September 2025. He was friendly and efficient, and afterwards, he ensure... See more

Company replied

Rated 5 out of 5 stars

I had a brilliant experience with JPen Medical. They answered the phone quickly, and Jodie, the sales executive, was extremely helpful from the start. She reacted fast to my request, which had become... See more

Company replied

Rated 5 out of 5 stars

Sarah Owen has supported us with multiple equipment calibrations and is always a pleasure to work with. She’s professional, friendly, and goes above and beyond to make sure everything runs perfectly.

Company replied

Rated 5 out of 5 stars

Very happy an engineer appointment was at our convenience suitable time, being GP Surgery afternoon appoints are suitable for us as not too busy. Engineer was on time and very friendly.

Company replied


Company details

  1. Medical Equipment Supplier

Written by the company

JPen Medical is the market leader in on-site testing and calibration of all medical and healthcare equipment. With nationwide coverage, testing more than 90,000 healthcare medical devices each year, we offer medical equipment services that meet Best Practice Guidelines and CQC Requirements. Our aim is to achieve best practice standards along with maintaining the highest level of customer care. We believe in putting our customers first, and think that it is very important to satisfy their needs. With a wide scope of medical equipment servicing, we are able to carry out all the necessary medical equipment testing for a range of industries.


Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(256)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Equipment calibration

James came to calibrate our medical equipment yesterday. He was very professional and helpful. I appreciated him taking the time to give me advise on a piece of equipment that couldn't be calibrated by JPen. Thank you James!

July 24, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

What wonderful feedback for our engineer, thank you so much for sharing

Rated 5 out of 5 stars

Testing equipment

James visited today to check our equipment .Very professional and qood quality services .
Thank you James!

July 19, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Wonderful feedback for our engineer, thank you so much for sharing

Rated 5 out of 5 stars

Jodie from customer services was very…

Jodie from customer services was very helpful everything was booked in quickly and her communication was excellent great company.

July 12, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for your kind words and positive review

Rated 5 out of 5 stars

JPen Medical calibration check

James arrived early today for our calibration call out. He was very professional and completely competent in his knowledge of all equipment.
Thank you James!

July 9, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Great feedback for our engineer, thank you so much for sharing

Rated 5 out of 5 stars

127863Eddie was very helpful today

127863Eddie was very helpful today, and gave us good advice for maintaining our equipment.

July 2, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for sharing this feedback, much appreciated

Rated 5 out of 5 stars

261EDDIE

Eddie was in to calibrate all our equipment, he was polite and very helpful, and when I had a query about one of the items he was quick to offer to phone it into office to get some more information. Thanks Eddie!

June 26, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Great feedback for our engineer, thank you so much for sharing

Rated 5 out of 5 stars

Great company, excellent service

Been using JPenmedical for many years, and have always found them to offer great service and customer care. My main contact is Jodie, who is always extremely helpful and efficient.

June 25, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical


Thank you so much for sharing this feedback, much appreciated

Rated 5 out of 5 stars

252 Eddie, friendly

Eddie attended our Clinical Trials Office today and was very quick, efficient and friendly.

June 25, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for sharing this feedback, much appreciated

Rated 5 out of 5 stars

Job Number 128883

Job Number 128883. Sarah was a great help in organising our fridge calibration. A very quick and easy process.

June 20, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for sharing this feedback

Rated 5 out of 5 stars

Eddie - brilliant

Eddie - brilliant

Eddie attended our hospital on 20th June 2024 and was great, quick and efficient.

June 20, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for sharing this feedback, much appreciated

Rated 5 out of 5 stars

Dave Farrow Calibration Visit

Dave Farrow came to calibrate our out-of-hours service clinical equipment on 11/06/2024. He arrived on time and was excellent at his job, thoroughly checking all equipment. Throughout the visit he was professional and happy to share his knowledge about various aspects of calibration testing.

June 11, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for posting this review, i am delighted our engineer provided such notable service

Rated 5 out of 5 stars

Fantastic service

Our practice has used JPen medical for over 5 years we always receive a high standard of service.
Jodie is very helpful.

June 3, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for your kind words and feedback

Rated 5 out of 5 stars

Tony Pitzpatrick from JPen Medical

Tony came to calibrate our Occupational Health equipment this morning. He arrived on time and was excellent at his job, thoroughly checking all equipment. Throughout the visit he was professional and happy to share his knowledge about the reasons for temperature differences in the different parts of a fridge. Thank you.

June 10, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

What wonderful feedback for our engineer, thank you so much for sharing

Rated 5 out of 5 stars

Eddie came to check our medical equipment

We had Eddie come to check our medical equipment in our care home, he was pleasant & polite. He also gave us some good advise around some of our equipment checks. a very helpful, professional gentleman.

June 6, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for sharing your experiences of how our engineer has provided great service

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