JPen Medical Reviews 

256
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and engineers for their professionalism, efficiency, and friendly demeanor during service visits. The service is frequently highlighted as excellent, prompt, and smooth, making the entire process seamless. Reviewers commend the customer service team for being exceptionally helpful, responsive, and clear in their communications, ensuring a positive experience. People appreciate the convenience of appointment scheduling and the engineers' punctuality, ensuring minimal disruption. The thoroughness and care taken during services, with equipment returned promptly and accurately calibrated, are also highly valued.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the great communication and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stuart from JPen Medical came to calibrate our team's blood pressure monitors at our off-side meeting in East Midlands on 17th September 2025. He was friendly and efficient, and afterwards, he ensure... See more

Company replied

Rated 5 out of 5 stars

I had a brilliant experience with JPen Medical. They answered the phone quickly, and Jodie, the sales executive, was extremely helpful from the start. She reacted fast to my request, which had become... See more

Company replied

Rated 5 out of 5 stars

Sarah Owen has supported us with multiple equipment calibrations and is always a pleasure to work with. She’s professional, friendly, and goes above and beyond to make sure everything runs perfectly.

Company replied

Rated 5 out of 5 stars

Very happy an engineer appointment was at our convenience suitable time, being GP Surgery afternoon appoints are suitable for us as not too busy. Engineer was on time and very friendly.

Company replied


Company details

  1. Medical Equipment Supplier

Written by the company

JPen Medical is the market leader in on-site testing and calibration of all medical and healthcare equipment. With nationwide coverage, testing more than 90,000 healthcare medical devices each year, we offer medical equipment services that meet Best Practice Guidelines and CQC Requirements. Our aim is to achieve best practice standards along with maintaining the highest level of customer care. We believe in putting our customers first, and think that it is very important to satisfy their needs. With a wide scope of medical equipment servicing, we are able to carry out all the necessary medical equipment testing for a range of industries.


Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(256)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your JPen coleague Eddie was out to…

Your JPen coleague Eddie was out to update our equipment, he was so patient with our staff and got all our equipment up and running in their working order

May 23, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for sharing your experiences of how our engineer has provided great service

Rated 5 out of 5 stars

Excellent Service provided by Tony F

Excellent Service provided by Tony F, in calibrating all our equipment. He ensured that all items, remained in groups labelled to which room they came from, so that they could be given back to the correct person. He was also very understanding when I kept finding extra equipment to check! Thank you for the great service.

May 29, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for sharing your experience of how our engineer has provided great service.

Rated 5 out of 5 stars

Friendly service by Eddie

Friendly service by Eddie, who completed the work in excellent time and was very courteous.

May 22, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for posting this review, much appreciated

Rated 5 out of 5 stars

Excellent Service from JPEN Medical

I am writing to commend James J/N for his outstanding service in calibrating our surgery equipment. His professionalism and expertise were evident from the moment he arrived. James meticulously ensured that all our equipment was accurately calibrated and functioning perfectly.
His attention to detail and thoroughness gave us great confidence in the reliability and safety of our instruments. Additionally, James was courteous and took the time to explain the calibration process, which we greatly appreciated. His dedication to excellence is a testament to JPEN Medical's high standards.
We are extremely satisfied with the service provided and look forward to continuing our partnership with JPEN Medical. Thank you, James, for your exceptional work!
Al-Waqas Medical Practice

May 22, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for sharing your experience of how our engineer has provided great service.

Rated 5 out of 5 stars

Excellent service

The Jpen company recommended by friend and opinion given is excellent for this company
Jodie is wonderful Lady and helped me a lot to have account with you also visit is arranged quickly.
Kindly make alert for every year same time to remind us for PAT and Calibration testing.
thank you

May 13, 2024
Unprompted review
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Reply from JPen Medical

Thank you so much for posting this review, much appreciated

Rated 5 out of 5 stars

UK Biobank

James was very efficient, professional and friendly.

May 10, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for sharing your experience of how our engineer has provided great service.

Rated 5 out of 5 stars

Great Service

Brilliant service throughout.
We would like to thank Jodie for great communication skills and her fast response to all our queries.

May 9, 2024
Unprompted review
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Reply from JPen Medical

Thank you so much for posting this review, much appreciated

Rated 5 out of 5 stars

We started using JPen for servicing our…

We started using JPen for servicing our medical equipment over the last nearly 12 months and cannot fault their responsiveness, quick turnarounds (if sending equipment) and thoroughness when it comes to the quality of servicing and reporting. We previously used BD for our syringe drivers and at times would be waiting months for them to be investigated and returned. With JPen, we can send multiple devices and receive them back within 3-4 days. Very happy with the service JPen provide, their communication and helpfulness with any queries. Would highly recommend. James - Facilities Coordinator @ North Devon Hospice

April 25, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you for posting this review, we are really pleased you are happy with the service.

Rated 5 out of 5 stars

Well supported

J Pen Medical are really helpful with all our queries and their support has been fantastic, especially Jodie Jones who we liaise with her knowledge and patience is unmatched. Great service :)

April 25, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for posting this review, much appreciated

Rated 5 out of 5 stars

JPen

Fantastic sales team and customer service, always deal with Jodie and have for the past few years, she is amazing and so helpful.

Would high recommend !!!!!!!!!!

March 19, 2024
Unprompted review
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Reply from JPen Medical

Thank you for this feedback Connor, much appreciated

Rated 5 out of 5 stars

Ref: 127630

Ref: 127630. James did an excellent job today. was very polite and efficeint. had to work around the clinicians as clinics were running but he did a fantastic job.

March 18, 2024
Unprompted review
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Reply from JPen Medical

Thank you so much for posting this review, much appreciated

Rated 5 out of 5 stars

very pleasant and well mannered

very pleasant and well mannered. Young man.
Just got on with the job. Met him last year for calibration .He is an asset to your company. Well done Melu. Nursing team Linda.

Job127468

March 14, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Hi there

Many thanks for taking the time to review us. We appreciate it.

Thank you
JPen team

Rated 5 out of 5 stars

Excellent customer Service from Sarah…

Excellent customer Service from Sarah Owen on administration.
Very efficient on getting our testing date booked into our first choice.
Much Appreciated
Practice Manager (Southgate Surgery N14 4PR)

March 7, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for posting this review, much appreciated

Rated 5 out of 5 stars

Dave F and his colleague were very…

Dave F and his colleague were very efficient and serviced all of our equipment as requested.

March 7, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for posting this review, much appreciated

Rated 5 out of 5 stars

Good customer service

Jodie Jones was very good, quick to respond to emails, and very helpful.

March 7, 2024
Unprompted review
JPen Medical logo

Reply from JPen Medical

Thank you so much for posting this review, much appreciated

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