Jpfans Reviews 78

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, often highlighting the ability to acquire unique items from Japan at competitive prices. Many people appreciate the efficient delivery service, noting that items arrive quickly and are well-packaged, ensuring they reach their destination in perfect condition. The user experience is frequently described as easy and straightforward, making the ordering process smooth and enjoyable. However, some customers also noted that shipping costs can occasionally be higher than expected, particularly for international deliveries or when ordering items individually. A few reviewers mentioned initial confusion regarding shipping fees, leading to unexpected charges.

What people talk about most

Product

Users describe positive interactions with product, highlighting the ease of access to a wide variety of... See more

Delivery service

People report positive experiences with delivery service. Many consumers praise the fast shipping times, with... See more

Price

Customers consistently note positive experiences with price, finding them good, fair, and affordable,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the app and website for being... See more

Order

Clients share positive opinions on order. Many customers praise the easy and streamlined ordering process,... See more

Based on these reviews

Rated 5 out of 5 stars

I'd definitely recommend getting merchandise and clothing from JPfans. The prices are very good, and you can get items you wouldn't get normally without travelling to the country it's from (usually... See more

Rated 5 out of 5 stars

Absolutely amazing experience! I Absolutely recommend purchasing your Japan needs from JPfans. It was super easy to find what I wanted and they offer amazing prices too. I personally used it to buy fi... See more

Rated 5 out of 5 stars

Great website for ordering from Japan, The prices are fair and reasonable. It’s easy to navigate and the shipping costs are great, I’d reccomend ordering from there!!

Rated 5 out of 5 stars

The app is really easy to use. I thought it would be quite hard to understand but actually it’s really well explained and having pictures at every step gives peace of mind. My items have always been d... See more


Company details

Written by the company

JPFans is a professional Japanese shopping agent platform. We support purchases from popular Japanese websites such as 「Mercari」, 「Rakuten」, and 「JDirectItems Shopping」, allowing you to shop for Japanese products with ease, hassle-free and secure.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

good communication

good communication , gave us a lot of pictures , for ppl who don’t want to pay a lot for the shipping you can regroupe everything in one order so it’s easy 🩷 i recommand it ! and the customer service was really fast and good for my questions

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great app!

Great app! I've used them a couple of times now and the process has been very smooth. The shipping costs seem to be quite decent compared to other proxies I've checked and they do take 2-3 free-of-charge, photos of your items once they arrive in the warehouse. Had a small issue with a seller not sending my item but they kept an eye on it for me and got it sorted. Overall pretty happy with them :)

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

The app is really easy to use

The app is really easy to use. I thought it would be quite hard to understand but actually it’s really well explained and having pictures at every step gives peace of mind. My items have always been delivered in the exact condition they were sold as and I love that there are multiple options for shipping and packing.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

JPFANS is a great proxy to get products and merch from!

I'd definitely recommend getting merchandise and clothing from JPfans. The prices are very good, and you can get items you wouldn't get normally without travelling to the country it's from (usually Japan).

The site is easy to use, and the fact that they send photos of your purchases, and hold the items in a warehouse for you for 60 days is also an amazing feature.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with the JPFans app

I’ve been using the JPFans app for a while now and I’m really impressed with how smooth and easy it is to use. The interface is simple and clean, which makes it easy to browse and find what I need without any confusion. Everything loads quickly and the overall experience feels very well designed.
One thing I like about JPFans is how convenient it is to stay updated and interact with the platform. The features are useful and the navigation is straightforward, so even new users can understand the app quickly. I also like that the app keeps improving and adding helpful functions that make the experience better over time.
Overall, the JPFans app is reliable, user-friendly, and enjoyable to use. I would definitely recommend JPFans to anyone looking for a smooth and well-organized app experience.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

This is a great proxy to get items from…

This is a great proxy to get items from japan to other countries!!! You can literally find anything from fugurines and manga to fishing equipment, furniture and beauty products!! The layout of the app and the website is very simple, and very understandable. You can even get an estimate of pricing on the goods you'd like to order. 100% recommend !! ^u^

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Perfect service for when you want to order anything from Japan! Website supports mercari, which is like ebay but in Japan, which is perfect for buying cheaper second-hand items. It also supports yahoo flea market, yahoo market and amazon.jp, so even if you want new items, it's all there. They charge very little for their service, but it's impeccable, they take photos of everything when it arrives in Japan, so you may do a refund if something arrived incorrectly. What's more, you are refunded if the seller does not send you the item, they handle all the contact with a seller, so you don't have to use translator or know Japanese. Shipping costs are affordable, of course it makes sense to buy one huge package at once AND it can be done because JPFans store your items for 60 days! If you are from the EU, remember that there's additional payment for products when they arrive (at least there is in my country).

The only downside I noticed is that the site is sometimes weirdly translated and their search engine (or maybe it's the fault of the websites that you buy from) is not the best, for example when putting multiple excluded words, it does not seem to do anything. Other than that, I can highly recommend using it, Japan has so many gorgeous items and trinkets for cheap :)

March 4, 2026
Unprompted review
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