JPL Plumbing & Heating Ltd Reviews 336

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, highlighting that interactions are always pleasant. Many people appreciate the excellent service, noting that work is completed efficiently, on time, and to a high standard, often describing it as reliable and trustworthy. The pricing is frequently mentioned as very reasonable and competitive, adding to the overall positive sentiment. However, a small portion of people felt dissatisfied with the service, citing issues where work was not completed as expected. Specifically, some customers mentioned that after accepting a quote, the company refused to complete the installation of a unit, leaving them with an uninstalled product.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt, efficient, and expert work at reasonable prices.... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Price

Clients share positive opinions on price, consistently finding it reasonable and competitive. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic job done, very professional from start to finish. No problem with booking, came when they said they would, installed everything superbly, invoice was the same as the quote. Very tidy when wo... See more

Company replied

Rated 5 out of 5 stars

I cannot give enough appreciation for JPL. From the beginning the team have always been super friendly, professional, helpful. Always on hand to help, whether in person or over the phone, you always g... See more

Company replied

Rated 5 out of 5 stars

This was a replacement toilet cistern. Not an emergency. This review is based upon a single experience. My 50 year old toilet cistern could still flush, but you needed to take the top off. Not nice to... See more

Company replied

Rated 5 out of 5 stars

Jason and Marianne are great. Very helpful and professional. Never let you down and Jason always does a clean, tidy and efficient job. Marianne takes care of the bookings and office stuff and is ver... See more

Company replied


Company details

  1. Plumber
  2. Gas Installation Service

Written by the company

JPL Plumbing & Heating offers a full professional plumbing and heating service.  Based in Waltham, Grimsby, we have over 25 years experience in the industry and as a family run business we pride ourselves on having created longstanding, trusting relationships with our customers, many of whom feel like our extended family. Give us a call today for a hassle free, no worry service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

336 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great company

Great company, would highly recommend.

August 8, 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thankyou for a great review, hope we can be of service in the future

Rated 5 out of 5 stars

They are always polite and nothink is…

They are always polite and nothink is to much trouble for the lads akways use them and very good in price xxx

August 7, 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

We also strive to help our customers wherever we can, thanks so much for taking the time to review us

Rated 5 out of 5 stars

The usual excellent quick efficient…

The usual excellent quick efficient work fitting our new tap in the caravan would recommend to jpl to anyone who needs a plumber

July 30, 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thanks so much for recommending us and for taking the time to review us

Rated 5 out of 5 stars

First Class Company

As usual the work was undertaken in a friendly and professional manner from arranging the booking through to completion. JPL have been looking after the gas safety and plumbing requirements of our static caravan for almost 10 years and the service has always been first class and completely trustworthy.

July 17, 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thankyou for being a loyal customer and for taking the time to review us

Rated 5 out of 5 stars

Great service and price

Great service and price

July 2, 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thankyou for taking the time to review us, we truly appreciate it

Rated 5 out of 5 stars

Reliable and friendly: Quote and delivery on time

This was a replacement toilet cistern. Not an emergency. This review is based upon a single experience. My 50 year old toilet cistern could still flush, but you needed to take the top off. Not nice to do, but effective. I chose JPL because they are local. In my experience, the JPL office is basically run by M (I do not publish full names). The assessment was carried out by J. We discussed re-furbishment but agreed replacement was more appropriate. It was carried out by J and an apprentice on the agreed date and time. New cistern installed, old cistern taken away, job done. They (M) answer e-mails. The telephone can be problematic, but with up to three attempts you can usually get through. I can now flush by pressing a button. So far, it is working well.

June 26, 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thankyou for taking the time to review us and we are happy that we were able to help with your wc. We often have multiple calls coming through at the same time, so it isnt always possible to answer everyone. Please always leave a message and we will call you back asap.

Rated 5 out of 5 stars

Resolved my problem

Resolved my problem, quick, efficient, professional, used a few times with success.

June 27, 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thankyou for your great review and for being a returning customer

Rated 5 out of 5 stars

Always can rely on Jason for a Good…

Always can rely on Jason for a Good Job, Marianne Completes the Team Organising the Work. Would always Reccomend to Family or Friends this well Run Company....

June 26, 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thankyou so much for your lovely review, we work hard together to create a service we are proud of.

Rated 5 out of 5 stars

Highly recommend

Excellent service, would highly recommend this company

June 12, 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thanks so much for taking the time to review us and happy to hear you are happy with our service

Rated 5 out of 5 stars

Boiler Service With A Smile

Jason was his usual smiling and happy self whilst doing my boiler service, and sorted everything quick smart.

June 3, 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Thankyou for such a great review, I will pass on your comments to Jason and remind him of this when he is grumpy ;)

Rated 5 out of 5 stars

Reliable and trustworthy

Reliable and trustworthy, does an excellent job. Very competitive prices. I know that if I do have a problem they will respond and resolve any issues as soon as possible.

June 3, 2025
JPL Plumbing & Heating Ltd logo

Reply from JPL Plumbing & Heating Ltd

Great review, thankyou so much, we will always do our best to help

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