Johnson & Perrott Ltd Reviews 3,103

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and attentive, making the car purchasing and servicing experience seamless and enjoyable. Many highlight the exceptional customer service, noting that employees are helpful, knowledgeable, and go above and beyond to ensure satisfaction. The overall service is frequently described as excellent, with people appreciating the smooth, stress-free process and the personalized approach. However, some customers were dissatisfied with certain aspects of the product and occasional service issues. A few reviewers reported problems with their newly purchased cars, including electrical faults and unexpected issues shortly after collection. There were also instances where customers felt they were not fully informed about the car's history or specifications, and some experienced delays or a lack of proactive communication regarding service appointments and parts availability.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional, efficient, and helpful... See more

Product

Consumers find product to be ambiguous. Some reviewers expressed satisfaction with their new cars,... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and professionalism... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe their interactions as... See more

Based on these reviews

Rated 5 out of 5 stars

I collected my new MGS5 earlier today from Sean at Johnson & Perrott, Mahon Point, Cork & couldn’t be happier! Sean was a pleasure to deal with.. so professional & polite each time I dealt with him. I... See more

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Rated 5 out of 5 stars

Miguel was the key to our excellent experience at Johnson’s and Perrott, Mahon Point. We had never considered a Peugeot before meeting Miguel. He was super friendly, very interested in us and also ver... See more

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Rated 5 out of 5 stars

Aidan was very pleasant to deal with. I was given as much time as I needed to thoroughly check out the car. A couple of minor (admin) issues that arose after purchasing were sorted out efficientl... See more

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Rated 5 out of 5 stars

"I cannot recommend Johnson & Perrott highly enough! This was hands down the best car-buying experience I’ve ever had. From start to finish, the service was exceptional. Sean is an amazing guy –... See more

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Rated 5 out of 5 stars

Picked up my new Ford Ranger PHEV earlier today from Sam at Johnson & Perrott, Mahon Point, Cork. Sam was fantastic to deal with,always professional and genuinely polite. I had viewed the Ranger elsew... See more

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Rated 5 out of 5 stars

I dealt with Sean O Neill and he was an absolute pleasure. So so polite and made the process of buying a new car simple. Went through all the pricing and ordering process with me. Kept me updating thr... See more

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Rated 2 out of 5 stars

I bought my car on 15th January collected it the following thurs by Sunday my car stopped suddenly smell of burn phone mahon point on Monday morning onto be told they only sell them and contact Peuge... See more

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Rated 5 out of 5 stars

The sales person being so informed on product and options and being a trusted advisor. She understood my challenges and came up with the best solution and experience. Direct comms on WhatsApp made the... See more

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Rated 5 out of 5 stars

I got a quality car at a good price with a quality service throughout the entire process. I still can’t believe how easy it was to swap the cars. Miguel, who took care of the process was professional,... See more

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Rated 5 out of 5 stars

Collected my new MG4 from Sean this week. Sean was an absolute pleasure to deal with. He was always only a message or a phone call away and always gave clear and informative information. Hassle free a... See more

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Rated 5 out of 5 stars

I had a fantastic experience while looking for a new car. As soon as I walked in, Richie greeted me within a minute and talked me through the differences between the 408 and 508 automatics. Although... See more

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Rated 5 out of 5 stars

Car Maintenance Full yearly service January 2026 Purchased car January 2025. A full service, valeted and washed. Brand New. Absolutely delighted with Cillian and team Special thanks to Con who... See more

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Rated 5 out of 5 stars

It was a pleasure to deal with Sean in the Mahon dealership. The whole experience was seamless from beginning to end and now I’m driving in style in my new car. Sean wasn’t pushy, which is the main th... See more

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Rated 1 out of 5 stars

Very disappointed today with J&P Mahon Point. I have an issue with the charging app (Smartzone installed the vehicle charger and app but have since gone into Receivership) and admittedly the girl on... See more

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Rated 5 out of 5 stars

2017 / 2018 I purchased a Kia Car from J&P Douglas I I had serious brake issues with it, Paul O’Neill Sales Manager handled the problem and sorted it out to my compliant satisfaction,and was a pleas... See more

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Rated 5 out of 5 stars

We just collected our S5, and from start to finish it was a smooth and seamless experience. We expected this as this was our 2nd MG bought from Sean. He was so helpful, we got a good deal on our tr... See more

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Rated 1 out of 5 stars

Had a breakdown, could not get anyone the phone, must have called 15 times, only called when I indicated I was calling Land Rover - no estimate for service which is normal. Service were v busy but a... See more

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Rated 5 out of 5 stars

Pleasant phone reception, several dates and time slots allocated without delay . The car was ready , cleaned inside and out before the estimated time. No complaints, none !. Michael Dowling.

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Rated 5 out of 5 stars

From my 1st visit to Johnson & Perrott showrooms to view a car I saw when passing and liked I called into their showrooms and was met with a very helpful sales person. Naturally I didn't make my mind... See more

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Rated 5 out of 5 stars

My service was carried out professionally. Unfortunately it did not suit me for some weeks, but was dealt with professionally. On the morning of service I was accommodated with a most pleasant lad dr... See more

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Rated 5 out of 5 stars

Have just purchased an MG3 from Sean O Neill in J &P Mahon point. Couldn't rate him highly enough. Very professional and really friendly with it. He really knows his stuff. I'm new to an automatic car... See more

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Rated 5 out of 5 stars

As always my experience with J&P Land Rover Cork was excellent. The service team were informative, helpful and had great communication and easy to contact. A special mention to Dan in Sales who put in... See more

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Rated 1 out of 5 stars

Awful service - brought my car in for the usual service at 9am waited and waited for the text to say it was ready nothing. At 5pm I called and spoke to a rude woman who said someone would call me ba... See more

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Rated 5 out of 5 stars

We live on Bere Island so timing with ferries etc can be tricky. Sean from Johnson & Perrott was completely obliging at all times. Happy with our new car and the acquiring of same was stress free.

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Rated 5 out of 5 stars

Just collected my 221 car from J&P Mahon Point. I was dealing with Miguel and I have to say from the moment we spoke he was great to deal with. Very Professional and personable. He did his best to... See more

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Rated 5 out of 5 stars

I was so delighted with J&p recently On the 10th & 18th of Feb Johnson & Perrot took my car in for a service while they had my car. I was given a car by them , they are so professional staff are s... See more

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Rated 5 out of 5 stars

I made an appointment. I left my car in at the free time. I got a phone call to collect it at the agreed time again was very happy to cost was as agreed no hidden extras that is any time I left my car... See more

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Rated 5 out of 5 stars

We received Exceptional service on purchasing our vehicle from Johnson & Perrott. It was highly professional with a special personal touch that left us feeling well taken care of. Can’t thank them en... See more

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Rated 5 out of 5 stars

We had a great experience purchasing our new car from Johnson & Perrott. The whole process was smooth, professional, and well organised from start to finish. The team was friendly and helpful, making... See more

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Rated 1 out of 5 stars

Eight hundred and fifty euro for the 1st service on a 241 defender 20000 KLM’s . The mind Boggles and the plot thickens

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Rated 5 out of 5 stars

It was a pleasure to deal with John, Peter & Jake in J&P, Douglas Road. They were helpful and efficient at all times and the whole purchasing process was smooth and stressless. I can certainly recomme... See more

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Rated 5 out of 5 stars

All the staff from reception to service to sales were all very polite and friendly. Aidan, whom we bought the vehicle from and Pat in accountancy were extremely nice and helpful. It’s a very nice atmo... See more

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Rated 5 out of 5 stars

I had my car serviced with Johnson and Perrott in Mahon. I go every year to them and the level of professionalism and service is unmatched. The service desk is always staffed with really nice people a... See more

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Rated 5 out of 5 stars

This is my fourth purchase in a row from this company. They are very professional with a customer focus second to none. All staff are very professional & treat everybody with courtesy.

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Rated 5 out of 5 stars

The extended team at Johnson & Perrott were exceptional, and made the process so easy. As always they make this an event and are always available to address anything that comes.

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Rated 5 out of 5 stars

The staff were excellent from the first minute I walked through the front door to the minute my new car was delivered to me. I would have no problem recommending Johnson and Perrott to anyone.

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Rated 5 out of 5 stars

Caoimhe was just amazing from start to finish! I know very little about cars and she listened to what my needs and wants from a car was and guided me in the right direction. Her knowledge on the cars... See more

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Rated 5 out of 5 stars

I collected my new MGS5 earlier in the week. Thank you to Sean in Mahon Point for making it an enjoyable experience. Helpful & knowledgable about the car.

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Rated 5 out of 5 stars

Just picked up my new car and thanks to Sean who made the whole buying process easy. Sean couldn't of been more accommodating and explained everything throughly. Delighted with the new car.

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Rated 5 out of 5 stars

J & P are the best company to buy a car from. They give a great deal on price, offer great assistance & a top class aftersales service. I would’nt go anywhere else to be honest.

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Rated 2 out of 5 stars

We needed a new seat belt buckle on the driver's side for our Peugeot 208. Took the car in before Christmas and was given a date of 9th Jan to fit the part. Got a phonecall two days before to tell u... See more

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Rated 5 out of 5 stars

Great customer service and top notch care from Ian Dockrell and the whole team there. On purchase Ian went the extra mile and then some, spending hours showing my wife and I all the features of the ca... See more

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Rated 5 out of 5 stars

I received excellent advice and service when researching if going electric was right for me. Very happy with my choice and the support I got in choosing the car.

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Rated 5 out of 5 stars

I recently bought a new Kia Sportage from Con Butler in Johnson & Perrott in Douglas. Con is very helpful and made the entire process very smooth. He worked with Jake on the finance and that was all e... See more

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Rated 5 out of 5 stars

This was my first time taking my car to Johnson and Perrott for its first service since I purchased the car on 27 February 2025. The service team were courteous, totally professional and I was 100% s... See more

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Rated 2 out of 5 stars

Problem was with the price of car ,First was one price and after I received email with different price,higher.

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Rated 3 out of 5 stars

I am finding it very difficult to get through to Service reception at J&P Mahon Point on the phone, apparently due to understaffing issues. This has been the case for a couple of months now. Despite t... See more

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Rated 5 out of 5 stars

Always a great experience dealing with the team in Johnson and perrot. Always treated so well and looked after, 5☆ service very time& the staff are excellent.

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Rated 1 out of 5 stars

We have had ongoing and serious electrical issues with our MG, which we purchased from Johnson & Perrott less than three years ago. Despite repeated problems, the level of customer service has bee... See more

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Rated 5 out of 5 stars

Bought a new sportage here and traded in my old . James went above and beyond to make my new car exactly the way I wanted including getting parts moved and sprayed . Seamless transactions. Thanks... See more

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Rated 3 out of 5 stars

Liked that its near Mahon so can go shopping while waiting for service. Didnt like price as very expensive compaired to my normal service guy. I asked for carplay to be looked at and set up but this... See more

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Rated 5 out of 5 stars

Excellent to deal with Sean who was handling my sale was brilliant through out the process made it go nice a smoothly the hole deal

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Rated 5 out of 5 stars

I bought my new Kia stonic in J&P Douglas and the sales rep was Con Butler he was a pleasure to deal with and very professional Kind regards Tracy Cuthbert

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Rated 1 out of 5 stars

I purchased a new defender. Found sales staff excellent, service expensive but I had a breakdown this year and it was the worst imaginable experience. I called 6 times one day and the only way I coul... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Service
  4. Leasing Service
  5. Used Car Dealer
  6. Van Rental Agency

Written by the company

Founded in 1810, Johnson & Perrott Motor Group is one of Ireland’s leading motor retailers. The Group has interests in vehicle hire, motor dealerships and fleet management. The Group has X4 Dealerships situated on the Bandon Road, Bishopstown, on the Douglas Road and in the Mahonpoint Retail Park, all in Cork City. We have 9 leading car franchies: CUPRA, Jaguar, KIA, Land Rover, MG, Opel, Peugeot, SEAT and Volvo, including the Opel & Peugeot commercial franchises. Additionally, the Douglas Road dealership is home to an extensive CSS approved Bodyshop and an authorised aftercare centre for Mercedes small commercials.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Service personnel were great to deal…

Service personnel were great to deal with and friendly and very professional. Thanks

February 23, 2026
Unprompted review
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thanks for the great feedback, it means a lot to the team. We’re glad everything went smoothly for you.

Rated 3 out of 5 stars

Impossible to schedule a car service

Impossible to schedule a car service. Online or by phone. They said they had issues with their phone lines but didn’t respond to the issues with online booking not having been possible to sort either.

March 16, 2026
Unprompted review
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Reply from Johnson & Perrott Ltd

Thanks for your feedback, and we’re sorry for the difficulty you had getting through to our service team. We were experiencing technical issues with our phone lines at the time, which have since been resolved. We appreciate your patience and your comments.

Rated 5 out of 5 stars

Thank you Andrew!

Collected my new KIA EV5 last month. From start to finish Andrew was most helpful, professional & so accommodating. His knowledge of the KIA brand is outstanding. An overall fantastic experience

February 24, 2026
Unprompted review
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Reply from Johnson & Perrott Ltd

Thanks a million for your kind words — we’ll be sure to pass this on, they’ll be delighted.

Rated 5 out of 5 stars

Miguel is your guy

I can honestly say in all the years i have bought cars i cannot recommend here enough it was an absolute pleasure to deal with and miguel was absolutly amazing and made it so straight forward he kept us updated on all the details delivery /collection /photos he was an amazing guy to deal with i would definatly go back so if your looking for a easy straight forward uncomplicated purchase of a car he is your guy 😄😄😄

March 13, 2026
Unprompted review
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Reply from Johnson & Perrott Ltd

Really appreciate you sharing this — we’ll be sure to pass your comments on to the team. Enjoy the new car and safe driving.

Rated 5 out of 5 stars

Honest overview of potential purchases.

The salesman, Jack Casey, was excellent from start to finish.

March 11, 2026
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Reply from Johnson & Perrott Ltd

Thanks a million for the feedback — we’ll pass that on to him, he’ll be very pleased.

Rated 5 out of 5 stars
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thanks for your review, we’re delighted to hear you were well looked after. That’s exactly what we aim for.

Rated 5 out of 5 stars

The professionalism was excellent

The professionalism was excellent. So easy to deal with. Very friendly staff. Aidan was so nice

March 11, 2026
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Reply from Johnson & Perrott Ltd

Thanks for the great feedback, it means a lot to the team. We’re glad everything went smoothly for you.

Rated 5 out of 5 stars

5 star service

I recently purchased a used car from Richie in JPMG Mahon Point. I can't fault Richie, he was so helpful and friendly. He made buying the car so easy. The trade in of my old car was simple. The new car was valeted it and it was absolutely immaculate when I collected it. My experience was nothing but positive!

January 30, 2026
Unprompted review
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Reply from Johnson & Perrott Ltd

Thanks a million for your kind words — we really appreciate you taking the time to leave a review. Delighted to hear you had a good experience with us.

Rated 5 out of 5 stars

Kia EV5

Dealing with Peter, was a pleasure from the day I visited the showroom to when Kia Ev Roadshow arrived at Johnson & Perrott Douglas to collecting my new EV 5.

March 9, 2026
Unprompted review
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Really appreciate you sharing this — we’ll be sure to pass your comments on to the team. Enjoy the new car and safe driving.

Rated 5 out of 5 stars

Good value and service

This is my second car from Sean in Johnson&Parrott .both times they have given me a very good deal.definitlybe going back.highly recommend Sean and Johnson &Parrott.

March 9, 2026
Unprompted review
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Reply from Johnson & Perrott Ltd

Thanks for your kind words — we’ll let him know, he’ll be glad to hear it.

Rated 5 out of 5 stars

Good service

Good customer service, Timely, high standard, didn’t try to upsell anything

March 11, 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Many thanks for the feedback — great to hear you had a positive experience with us from start to finish.

Rated 5 out of 5 stars

There were professional in dealing with…

There were professional in dealing with issues with my car considering it went on for asometime and especially Richie cotter for all he done to help us 10 stars if I could great salesperson and a pleasure to deal with

March 11, 2026
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Reply from Johnson & Perrott Ltd

Great to hear — we’ll be sure to share this with him, he’ll be delighted.

Rated 5 out of 5 stars

Roy Collins

Excellent to deal with. Car waiting for me when my jeep was being serviced.

March 11, 2026
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Reply from Johnson & Perrott Ltd

Many thanks for the feedback — great to hear you had a positive experience with us from start to finish.

Rated 3 out of 5 stars

Quite difficult at times to contact…

Quite difficult at times to contact JPMG as phone will ring for about a minute or two before being answered,if at all and requires another phone call.Contact from JPMG could be improved as recently I had to initiate calls to enquire regarding my car as there was no contact regarding updates on issue.Service reception rises above all these as reception was excellent (Marion)

March 11, 2026
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Reply from Johnson & Perrott Ltd

Thanks for your feedback, and we’re sorry for the difficulty you had getting through to our service team. We were experiencing technical issues with our phone lines at the time, which have since been resolved. We appreciate your patience and your comments.

Rated 5 out of 5 stars

Outanding service

Outanding service. My car was collected from my house and driven to Cork, serviced and returned the same day.

February 10, 2026
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Reply from Johnson & Perrott Ltd

Thanks for your review — glad to hear you had a positive experience from start to finish.

Rated 5 out of 5 stars

Purchasing my new car

The staff were excellent from the first minute I walked through the front door to the minute my new car was delivered to me. I would have no problem recommending Johnson and Perrott to anyone.

March 11, 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Delighted to hear you had a good experience with us, thanks for the review.

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