Johnson & Perrott Ltd Reviews 3,103

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and attentive, making the car purchasing and servicing experience seamless and enjoyable. Many highlight the exceptional customer service, noting that employees are helpful, knowledgeable, and go above and beyond to ensure satisfaction. The overall service is frequently described as excellent, with people appreciating the smooth, stress-free process and the personalized approach. However, some customers were dissatisfied with certain aspects of the product and occasional service issues. A few reviewers reported problems with their newly purchased cars, including electrical faults and unexpected issues shortly after collection. There were also instances where customers felt they were not fully informed about the car's history or specifications, and some experienced delays or a lack of proactive communication regarding service appointments and parts availability.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional, efficient, and helpful... See more

Product

Consumers find product to be ambiguous. Some reviewers expressed satisfaction with their new cars,... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and professionalism... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe their interactions as... See more

Based on these reviews

Rated 5 out of 5 stars

I collected my new MGS5 earlier today from Sean at Johnson & Perrott, Mahon Point, Cork & couldn’t be happier! Sean was a pleasure to deal with.. so professional & polite each time I dealt with him. I... See more

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Rated 5 out of 5 stars

Miguel was the key to our excellent experience at Johnson’s and Perrott, Mahon Point. We had never considered a Peugeot before meeting Miguel. He was super friendly, very interested in us and also ver... See more

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Rated 5 out of 5 stars

Aidan was very pleasant to deal with. I was given as much time as I needed to thoroughly check out the car. A couple of minor (admin) issues that arose after purchasing were sorted out efficientl... See more

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Rated 5 out of 5 stars

"I cannot recommend Johnson & Perrott highly enough! This was hands down the best car-buying experience I’ve ever had. From start to finish, the service was exceptional. Sean is an amazing guy –... See more

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Rated 5 out of 5 stars

Picked up my new Ford Ranger PHEV earlier today from Sam at Johnson & Perrott, Mahon Point, Cork. Sam was fantastic to deal with,always professional and genuinely polite. I had viewed the Ranger elsew... See more

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Rated 5 out of 5 stars

I dealt with Sean O Neill and he was an absolute pleasure. So so polite and made the process of buying a new car simple. Went through all the pricing and ordering process with me. Kept me updating thr... See more

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Rated 2 out of 5 stars

I bought my car on 15th January collected it the following thurs by Sunday my car stopped suddenly smell of burn phone mahon point on Monday morning onto be told they only sell them and contact Peuge... See more

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Rated 5 out of 5 stars

The sales person being so informed on product and options and being a trusted advisor. She understood my challenges and came up with the best solution and experience. Direct comms on WhatsApp made the... See more

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Rated 5 out of 5 stars

I got a quality car at a good price with a quality service throughout the entire process. I still can’t believe how easy it was to swap the cars. Miguel, who took care of the process was professional,... See more

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Rated 5 out of 5 stars

Collected my new MG4 from Sean this week. Sean was an absolute pleasure to deal with. He was always only a message or a phone call away and always gave clear and informative information. Hassle free a... See more

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Rated 5 out of 5 stars

I had a fantastic experience while looking for a new car. As soon as I walked in, Richie greeted me within a minute and talked me through the differences between the 408 and 508 automatics. Although... See more

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Rated 5 out of 5 stars

Car Maintenance Full yearly service January 2026 Purchased car January 2025. A full service, valeted and washed. Brand New. Absolutely delighted with Cillian and team Special thanks to Con who... See more

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Rated 5 out of 5 stars

It was a pleasure to deal with Sean in the Mahon dealership. The whole experience was seamless from beginning to end and now I’m driving in style in my new car. Sean wasn’t pushy, which is the main th... See more

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Rated 1 out of 5 stars

Very disappointed today with J&P Mahon Point. I have an issue with the charging app (Smartzone installed the vehicle charger and app but have since gone into Receivership) and admittedly the girl on... See more

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Rated 5 out of 5 stars

2017 / 2018 I purchased a Kia Car from J&P Douglas I I had serious brake issues with it, Paul O’Neill Sales Manager handled the problem and sorted it out to my compliant satisfaction,and was a pleas... See more

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Rated 5 out of 5 stars

We just collected our S5, and from start to finish it was a smooth and seamless experience. We expected this as this was our 2nd MG bought from Sean. He was so helpful, we got a good deal on our tr... See more

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Rated 1 out of 5 stars

Had a breakdown, could not get anyone the phone, must have called 15 times, only called when I indicated I was calling Land Rover - no estimate for service which is normal. Service were v busy but a... See more

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Rated 5 out of 5 stars

Pleasant phone reception, several dates and time slots allocated without delay . The car was ready , cleaned inside and out before the estimated time. No complaints, none !. Michael Dowling.

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Rated 5 out of 5 stars

From my 1st visit to Johnson & Perrott showrooms to view a car I saw when passing and liked I called into their showrooms and was met with a very helpful sales person. Naturally I didn't make my mind... See more

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Rated 5 out of 5 stars

My service was carried out professionally. Unfortunately it did not suit me for some weeks, but was dealt with professionally. On the morning of service I was accommodated with a most pleasant lad dr... See more

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Rated 5 out of 5 stars

Have just purchased an MG3 from Sean O Neill in J &P Mahon point. Couldn't rate him highly enough. Very professional and really friendly with it. He really knows his stuff. I'm new to an automatic car... See more

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Rated 5 out of 5 stars

As always my experience with J&P Land Rover Cork was excellent. The service team were informative, helpful and had great communication and easy to contact. A special mention to Dan in Sales who put in... See more

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Rated 1 out of 5 stars

Awful service - brought my car in for the usual service at 9am waited and waited for the text to say it was ready nothing. At 5pm I called and spoke to a rude woman who said someone would call me ba... See more

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Rated 5 out of 5 stars

We live on Bere Island so timing with ferries etc can be tricky. Sean from Johnson & Perrott was completely obliging at all times. Happy with our new car and the acquiring of same was stress free.

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Rated 5 out of 5 stars

Just collected my 221 car from J&P Mahon Point. I was dealing with Miguel and I have to say from the moment we spoke he was great to deal with. Very Professional and personable. He did his best to... See more

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Rated 5 out of 5 stars

I was so delighted with J&p recently On the 10th & 18th of Feb Johnson & Perrot took my car in for a service while they had my car. I was given a car by them , they are so professional staff are s... See more

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Rated 5 out of 5 stars

I made an appointment. I left my car in at the free time. I got a phone call to collect it at the agreed time again was very happy to cost was as agreed no hidden extras that is any time I left my car... See more

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Rated 5 out of 5 stars

We received Exceptional service on purchasing our vehicle from Johnson & Perrott. It was highly professional with a special personal touch that left us feeling well taken care of. Can’t thank them en... See more

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Rated 5 out of 5 stars

We had a great experience purchasing our new car from Johnson & Perrott. The whole process was smooth, professional, and well organised from start to finish. The team was friendly and helpful, making... See more

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Rated 1 out of 5 stars

Eight hundred and fifty euro for the 1st service on a 241 defender 20000 KLM’s . The mind Boggles and the plot thickens

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Rated 5 out of 5 stars

It was a pleasure to deal with John, Peter & Jake in J&P, Douglas Road. They were helpful and efficient at all times and the whole purchasing process was smooth and stressless. I can certainly recomme... See more

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Rated 5 out of 5 stars

All the staff from reception to service to sales were all very polite and friendly. Aidan, whom we bought the vehicle from and Pat in accountancy were extremely nice and helpful. It’s a very nice atmo... See more

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Rated 5 out of 5 stars

I had my car serviced with Johnson and Perrott in Mahon. I go every year to them and the level of professionalism and service is unmatched. The service desk is always staffed with really nice people a... See more

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Rated 5 out of 5 stars

This is my fourth purchase in a row from this company. They are very professional with a customer focus second to none. All staff are very professional & treat everybody with courtesy.

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Rated 5 out of 5 stars

The extended team at Johnson & Perrott were exceptional, and made the process so easy. As always they make this an event and are always available to address anything that comes.

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Rated 5 out of 5 stars

The staff were excellent from the first minute I walked through the front door to the minute my new car was delivered to me. I would have no problem recommending Johnson and Perrott to anyone.

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Rated 5 out of 5 stars

Caoimhe was just amazing from start to finish! I know very little about cars and she listened to what my needs and wants from a car was and guided me in the right direction. Her knowledge on the cars... See more

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Rated 5 out of 5 stars

I collected my new MGS5 earlier in the week. Thank you to Sean in Mahon Point for making it an enjoyable experience. Helpful & knowledgable about the car.

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Rated 5 out of 5 stars

Just picked up my new car and thanks to Sean who made the whole buying process easy. Sean couldn't of been more accommodating and explained everything throughly. Delighted with the new car.

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Rated 5 out of 5 stars

J & P are the best company to buy a car from. They give a great deal on price, offer great assistance & a top class aftersales service. I would’nt go anywhere else to be honest.

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Rated 2 out of 5 stars

We needed a new seat belt buckle on the driver's side for our Peugeot 208. Took the car in before Christmas and was given a date of 9th Jan to fit the part. Got a phonecall two days before to tell u... See more

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Rated 5 out of 5 stars

Great customer service and top notch care from Ian Dockrell and the whole team there. On purchase Ian went the extra mile and then some, spending hours showing my wife and I all the features of the ca... See more

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Rated 5 out of 5 stars

I received excellent advice and service when researching if going electric was right for me. Very happy with my choice and the support I got in choosing the car.

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Rated 5 out of 5 stars

I recently bought a new Kia Sportage from Con Butler in Johnson & Perrott in Douglas. Con is very helpful and made the entire process very smooth. He worked with Jake on the finance and that was all e... See more

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Rated 5 out of 5 stars

This was my first time taking my car to Johnson and Perrott for its first service since I purchased the car on 27 February 2025. The service team were courteous, totally professional and I was 100% s... See more

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Rated 2 out of 5 stars

Problem was with the price of car ,First was one price and after I received email with different price,higher.

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Rated 3 out of 5 stars

I am finding it very difficult to get through to Service reception at J&P Mahon Point on the phone, apparently due to understaffing issues. This has been the case for a couple of months now. Despite t... See more

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Rated 5 out of 5 stars

Always a great experience dealing with the team in Johnson and perrot. Always treated so well and looked after, 5☆ service very time& the staff are excellent.

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Rated 1 out of 5 stars

We have had ongoing and serious electrical issues with our MG, which we purchased from Johnson & Perrott less than three years ago. Despite repeated problems, the level of customer service has bee... See more

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Rated 5 out of 5 stars

Bought a new sportage here and traded in my old . James went above and beyond to make my new car exactly the way I wanted including getting parts moved and sprayed . Seamless transactions. Thanks... See more

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Rated 3 out of 5 stars

Liked that its near Mahon so can go shopping while waiting for service. Didnt like price as very expensive compaired to my normal service guy. I asked for carplay to be looked at and set up but this... See more

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Rated 5 out of 5 stars

Excellent to deal with Sean who was handling my sale was brilliant through out the process made it go nice a smoothly the hole deal

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Rated 5 out of 5 stars

I bought my new Kia stonic in J&P Douglas and the sales rep was Con Butler he was a pleasure to deal with and very professional Kind regards Tracy Cuthbert

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Rated 1 out of 5 stars

I purchased a new defender. Found sales staff excellent, service expensive but I had a breakdown this year and it was the worst imaginable experience. I called 6 times one day and the only way I coul... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Service
  4. Leasing Service
  5. Used Car Dealer
  6. Van Rental Agency

Written by the company

Founded in 1810, Johnson & Perrott Motor Group is one of Ireland’s leading motor retailers. The Group has interests in vehicle hire, motor dealerships and fleet management. The Group has X4 Dealerships situated on the Bandon Road, Bishopstown, on the Douglas Road and in the Mahonpoint Retail Park, all in Cork City. We have 9 leading car franchies: CUPRA, Jaguar, KIA, Land Rover, MG, Opel, Peugeot, SEAT and Volvo, including the Opel & Peugeot commercial franchises. Additionally, the Douglas Road dealership is home to an extensive CSS approved Bodyshop and an authorised aftercare centre for Mercedes small commercials.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent Staff

As always my experience with J&P Land Rover Cork was excellent. The service team were informative, helpful and had great communication and easy to contact. A special mention to Dan in Sales who put in a special request for me and was as usual a pleasure to deal with.

March 11, 2026
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Reply from Johnson & Perrott Ltd

Thanks a million for the feedback — we’ll pass that on to him, he’ll be very pleased.

Rated 5 out of 5 stars

Fantastic staff

Staff are fantastic

March 11, 2026
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Reply from Johnson & Perrott Ltd

Many thanks for the feedback — great to hear you had a positive experience with us from start to finish.

Rated 5 out of 5 stars

Very professional and accommodating

I had my car serviced with Johnson and Perrott in Mahon. I go every year to them and the level of professionalism and service is unmatched. The service desk is always staffed with really nice people and are always ready and willing to answer any queries you have. Will continue to frequent them.

March 11, 2026
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Reply from Johnson & Perrott Ltd

Great to hear — we’ll be sure to share this with him, he’ll be delighted.

Rated 3 out of 5 stars

Pleased yet disappointed!

I am finding it very difficult to get through to Service reception at J&P Mahon Point on the phone, apparently due to understaffing issues. This has been the case for a couple of months now. Despite this, Marion is very helpful and knowledgeable. I picked my car up today and all seems to be working well. However, I live in County Kerry and I was disappointed that I only had 60km left on the battery and that it hadn't been charged.

March 11, 2026
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Reply from Johnson & Perrott Ltd

Thanks for your feedback, and we’re sorry for the difficulty you had getting through to our service team. We were experiencing technical issues with our phone lines at the time, which have since been resolved. We appreciate your patience and your comments.

Rated 5 out of 5 stars

The extended team at Johnson & Perrott…

The extended team at Johnson & Perrott were exceptional, and made the process so easy. As always they make this an event and are always available to address anything that comes.

March 11, 2026
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Reply from Johnson & Perrott Ltd

Thanks for your review — glad to hear you had a positive experience from start to finish.

Rated 5 out of 5 stars

Collected a new Kia sportage from J&P…

Collected a new Kia sportage from J&P Douglas rd and have to say the team were great to deal with. Test drove on a Monday and had the car by Saturday. Andrew Leamy was very professional and helpful in sorting out my purchase. Highly recommend this dealership.

March 7, 2026
Unprompted review
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Reply from Johnson & Perrott Ltd

Great to hear — we’ll be sure to share this with him, he’ll be delighted.

Rated 5 out of 5 stars

Commercial van purchase

After being dismayed at the treatment I received from several other commercial van retailers the treatment from Sam at Mahon Point was a breath of fresh air - He got back to me promptly after my initial contact - His approach was professional and mannerly - nothing was too much trouble and the process was smooth - Great service all around and I would highly recommend them if shopping for a new vehicle

March 2, 2026
Unprompted review
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Reply from Johnson & Perrott Ltd

Thank you for such a thoughtful review. We’re thrilled you had a great experience with us and truly appreciate you taking the time to share it.

Rated 5 out of 5 stars

Dan O'Neill went above and beyond the…

Dan O'Neill went above and beyond the call of duty to ensure a smooth experience

February 5, 2026
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Reply from Johnson & Perrott Ltd

We’re delighted to receive your 5-star feedback — it means a lot to the whole team. Thanks for choosing Johnson & Perrott.

Rated 5 out of 5 stars

I was so delighted with J&p recently

I was so delighted with J&p recently
On the 10th & 18th of Feb Johnson & Perrot took my car in for a service while they had my car.
I was given a car by them , they are so professional staff are so accommodating they went above & beyond for me & I was so grateful

February 10, 2026
Unprompted review
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Reply from Johnson & Perrott Ltd

Thank you — reviews like this make a real difference to our team. We’re always here if you need anything in the future.

Rated 5 out of 5 stars

Salesmen were not pushy yet very…

Salesmen were not pushy yet very knowledgeable and flexible. We had been shopping around and were beginning to despair until we went to Johnson & Perrott. Really good company.

February 5, 2026
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Reply from Johnson & Perrott Ltd

We really value your feedback. Thanks for choosing us and for taking the time to leave such a positive review.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, promt service

February 5, 2026
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Reply from Johnson & Perrott Ltd

Thank you — we take great pride in our customer service, so this review means a lot.

Rated 3 out of 5 stars

too understaffed

too understaffed
takes forever to get an appointment
no one answers the phone
expectations about timing for not set correctly
overall service of car was fine but more trouble than it needed to be

February 12, 2026
Unprompted review
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Reply from Johnson & Perrott Ltd

Very sorry to hear this, it is an exceptionally busy time of the year but it still should not impact our customer service. Sorry for any inconvenience.

Rated 5 out of 5 stars

Car Maintenance Full yearly service

Car Maintenance Full yearly service
January 2026
Purchased car January 2025.
A full service, valeted and washed.
Brand New.
Absolutely delighted with Cillian and team
Special thanks to Con who looked after all queries, once again.

January 12, 2026
Unprompted review
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Reply from Johnson & Perrott Ltd

Thank you — we take great pride in our customer service, so this review means a lot.

Rated 1 out of 5 stars

I gave my Volvo car to the Bishoptown…

I gave my Volvo car to the Bishoptown showroom last monday for some software problem and some errors showing in the display. They told me to give the car back on Friday. They called me on Thursday and told that car is ready for pick up. But when i reached on Friday car was on the same condition as i gave. I called on Saturday for an update. They told me they update in an hour. Now it's Tuesday next week until now they didn't call me or update me. When i called them in their 2 numbers, they are not answering my call. I don't know when i will get my car back. Very bad experience with this showroom especially with the service department.

February 9, 2026
Unprompted review
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Reply from Johnson & Perrott Ltd

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating it must be not to receive the update you expected regarding your vehicle.

This is certainly not the level of communication or service we aim to provide at our Bishopstown Volvo service department. We would like the opportunity to look into this for you and ensure the situation is resolved as quickly as possible.

If you could please contact our service team directly at 021-4804600 or marketing@jpmg.ie, or send us your vehicle registration and contact details via private message, we will investigate the matter immediately and provide you with a clear update.

We appreciate you bringing this to our attention and look forward to resolving it for you.

Rated 5 out of 5 stars

New Car Purchase

Couldn’t speak more highly of Richard and his assistance in helping me choose the right car. Very happy with everything and will certainly go back again.

February 5, 2026
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Reply from Johnson & Perrott Ltd

We’re delighted to hear that our staff made your experience a positive one.

Rated 5 out of 5 stars

This is my fourth purchase in a row…

This is my fourth purchase in a row from this company. They are very professional with a customer focus second to none. All staff are very professional & treat everybody with courtesy.

February 5, 2026
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Reply from Johnson & Perrott Ltd

Thank you for the lovely review and for choosing your new vehicle with us. Wishing you many enjoyable and safe miles ahead!

Rated 4 out of 5 stars

Smooth purchase

It was a smooth buying experience, Shane Galvin was helpful throughout the whole buying process and after the sale as well.

January 19, 2026
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Reply from Johnson & Perrott Ltd

We’re delighted to hear you enjoyed your buying experience. Thanks for trusting us with your new car purchase!

Rated 1 out of 5 stars

Awful service

Awful service - brought my car in for the usual service at 9am waited and waited for the text to say it was ready nothing. At 5pm I called and spoke to a rude woman who said someone would call me back and they didn’t. I got the it’s ready text at 5.30 they close at 6 not sure who could get to Douglas in 30 minutes at that time!

Had to collect it the next day no apology or anything and unlike every other dealers service I have had previously they didn’t even give the car a clean and it’s set me back 350 euro

February 5, 2026
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Reply from Johnson & Perrott Ltd

Thank you for taking the time to leave your feedback. We’re very sorry to hear that your recent service experience with us did not meet your expectations.

We understand how frustrating it must have been to wait for an update on your vehicle and then receive the collection notification so close to our closing time. We are also disappointed to hear about the communication you experienced when contacting our team, as this is not the standard of customer service we aim to provide.

Your comments regarding the lack of a vehicle clean and the overall experience have been noted and will be shared with the service team so we can review what happened and improve going forward.

If you would like to discuss your experience further, please feel free to contact us directly at 021-4916300 or by email to marketing@jpmg.ie , as we would welcome the opportunity to speak with you and address your concerns.

Thank you again for your feedback.

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