Jrsindustrial Reviews 

Extremely disappointing experience from start to finish.

I placed an order with JRS Industrial on 12th March for a workwear bundle and was originally told delivery would be on 2nd April. Since then, I have experienced nothing but delays, poor communication, and failed delivery promises.

Every time I contacted the company, I was given a different delivery estimate:

* First delayed until mid-April
* Then delayed again until around 24th April
* Then finally “dispatched” at the beginning of May

To make matters worse, the courier company (ACP Couriers) provided THREE separate delivery dates and time slots where somebody had to stay home to wait for the parcel — and on all three occasions, the delivery never arrived.

At no point was proactive communication provided by JRS Industrial. Every update had to be chased by me, and every promise made was broken.

After nearly two months of waiting, multiple failed deliveries, and wasted time, I have now requested a full refund as I no longer wish to receive the goods.

The level of customer service has been extremely poor and the delivery service they use is completely unreliable. I would strongly advise others to think carefully before ordering if you need your items within any reasonable timeframe.

I bought my partner the 3x polos, 2x hoodies and the wind breaker jacket which was part of the 6 kit deal and it has arrived today. I am impressed with the attention to detail of each embroidery. The fabric feels high quality and a lot of effort has gone into every aspect of it. I would definitely recommend for anyone wanting affordable uniform with personalised logos for work! 10/10

Placed order start of march
Rang many times got told its in despatch still not recived goods
As of 6 may 2026 def not recommend

05/03/26 Ordered.

11/03/26 Order confirmed and told estimated delivery date will be 30/03/26.

14/03/26 Artwork approved

01/04/26 First email from me asking for an update, same day got an apology email saying unprecedented surge in orders, had to hire six extra staff etc etc, delivery will be in 1-2 weeks.

15/04/26 Second email from me now saying I still haven’t received and because of lack of updates cancel the order and issue a refund, received an email same day acknowledging the cancellation and being told a refund has been issued.

27/04/26 Third email from me asking where my refund is.

29/04/26 Email received telling me 2-5 working days for my refund.

06/05/26 Forth email from me asking AGAIN where my refund is as nothing has been received.

My delivery date was the 2nd of April, still not received my order, shockingly bad service, if my order does eventually turn up I won’t be ordering again

JRS Industrial Supplies I'm reading these reviews by other customers wondering how much of a mess can you make before you actually hold your hands up and stop taking
orders.

This reads like the makings of the next
ponzi scheme documentary on Netflix.

Rather than fulfill those orders already
delayed by weeks beyond their original
delivery date, your website remains live for ordering (hence why this feels like a ponzi). You even doubled down by offering 50% off discount codes for those delayed with original orders (or 10% refund) - i just wanted my original order.

Then when it finally was ready to be sent to me, it took 11 days to ship it with APC from Scotland to NI...though after 3 days (and multiple attempts by me to collect the parcel from the local depot 10 miles away even though I now realise it never existed, except on a tracking number), I informed you (and to your credit, you informed the courier by email) to send it to my English
address as the deadline I'd given for delivery to NI had now been passed.

Even so, some 8 days after that, APC proudly sent me tracking information showing delivery 'LEFT AS INSTRUCTED' outside an empty property, in a common area, without any siqnature 😂 - and somewhere i won't return for at least a month.

Like I said, had you held your hands up
instead of making excuses, this wouldn't be a post I would have needed to make - but you doubled down, wanting more orders from new and existing customers rather than freezing orders so you could ensure existing customers orders were fulfilled.

Reeks of a money grab, for the sake of
everyone else's money I sincerely hope not.

IIl keep my big fat fingers and toes crossed that in 30+ days, my parcel won't have sprouted legs and that maybe by mid June 2026, I get to enjoy some winter weather where my beenie hat and Gillet will come in
most handy.

Or maybe i find it's an empty box.

So why am I awarding 5 stars? Certainly not for the service or the product I may never see...but instead a warning to others considering buying from you.

With customers paying upfront, orders already delayed, and the site still taking new business, this outcome is entirely self-inflicted by JRS Industrial Supplies.

But for creating a cautionary tale that other business owners will be talking about for years, you’ve earned the visibility that a 5-star rating brings.

**Edited 20th May -

The irony of the 5 star review is falling on deaf ears, so correctly changed now to 1 star.

For 7 days a customer service staff member from JRS has been attempting a resolution (i assume an agency due to the slow passing of time and lack of info) - zero recieved.

So the overall review:

2 Months of waiting for delivery.
Order finally sent to the wrong address and abandoned without a signature in a public space by the courier APC.
Over a month now waiting for a refund and nothing offered.

Meanwhile, i am being spammed by double emails daily from JRS telling me how they are trusted by 50K businesses - it's nonsense.

Ordered two bundles, no correspondance for 4 weeks so called them. The lady said someone should have called you but they obviously forgot, your clothing will be another 6 weeks. Service was appalling. I cancelled and it then took another week for my money to be refunded. Would not recommend this company.

Its a shame that 1 star is the lowest, as they don't even deserve that…

I placed an order and was given a 5 week leadtime…. Little long but ok, I could live with that..

I sent a couple of emails closer to the promise date, just to check all was ok, but these were ignored.

The order then never arrived, so I called to chase only to be told that they were not able to ship for another month at least

Asked why I wasn’t advised of the massive delay and was told ‘we just haven’t had time’

If you order with these…. You will not get your items,

I have now cancelled and started the process elsewhere, subsequently that company advised that they are receiving call after call from customers in the same position as me, asking for help after being let down by JRS

Over two months I have been waiting now for my workwear!
Time and time again I call to be told next week, next week, shortages, backlog blah blah! Quite frankly I find it absolutely disgusting that they take your money and make you wait for so long! It just isn’t on!

Ordered branded workwear from JRS Industrial and unfortunately the overall experience was disappointing.

The order itself was delayed by around a month, which wasn’t ideal. The bigger issue, however, was the logo sizing.

Before approving the order, I specifically raised concerns about how the logo would appear on the garments, as these are used in a client-facing environment. I asked if I could see how it would look on the clothing, but was told this wasn’t possible. The only proof provided also noted that it was not to scale.

When the items arrived, the logo was much larger than expected and not suitable for the professional look I was aiming for.

When I raised this, I was advised that I should have “folded a piece of paper to the size stated and held it against current clothing” to assess it, which wasn’t suggested during the process and isn’t a particularly practical way to evaluate branding on garments.

While the garment quality itself is fine, the proofing process and the lack of flexibility in resolving the issue afterwards made this a frustrating experience overall.

It’s been a long old wait, and they offered a discount which they did promptly but I wouldn’t say this warrants the garments being late by a month due to staff shortages.

It’s Let our staff down and needed it done by a certain date, it says when you order it when to expect the garments. I wouldn’t rely on those dates

On arrival looked fantastic.. after a few washes ,mine and my staffs T-shirts all shrank ,every single one of them not a little bit but alot, now above my belt ..phoned up and spoke to customer services.
Told me it's a lengthy process have to go back to t-shirt manufacturers send measurements and photos etc.. then will decide what happens and if we washed them correctly ....could take up to 4 weeks ... and really didn't seem interested at all ..oh and it took 7 /8 weeks to arrive ... don't waste your money

Ordered 2/3/26. Approved design 17/3/26.
Original quoted 15-20 working day lead time.
We're now on 30 working days and I've had no communication. Nothing to say 'sorry we're super busy, but we can see your order on the screen and will get round to you' I've had no email, no call, no message.

Only when I went to check them out here did I find out everyones in the same boat!

I'll update my review when I receive my workwear - until then I'm less than impressed.

UPDATE:
Called in after writing this review to chase them up. The person on the other end of the phone didn't say they'd forgotten/lost my order but there were a few 'uhh, ahh, okay' and then said it'd be dispatched next week. Sure enough it was, the items have all arrived and I do have to give credit - the quality is top notch. The stitching is great and the items are decent.

Honestly, maybe I've not learnt my lesson but I will be placing another order for more kit. This time however I'll be sure to pay the extra for fast track shipping!

I've updated my star rating to 3*, from 1*. To be fair, they do seem super busy and maybe just got to many orders in that they could fill. Benefit of the doubt and all that, they weren't rude and the items weren't poor quality so I can't moan too much.

I cannot comment on quality of product because quite frankly , it never arrived.

I messaged via fb messenger to be told they had an unforeseen surge in orders the exact week I made my order and production was behind 2-3 weeks so I gave the benefit of doubt but unfortunately more than 3 weeks later my order was no closer to my front door. Due to this , I requested a refund and this was adhered to immediately.

The mistake made was the company not communicating issues in production to customers or at least updating their lead times on their website.

Ordered on the 15th of March still hasn’t come and we are on 24th of April and a few days ago only sent me a graphic design. Was trying to call customer service didn’t answer for ages then rang the new orders department and you would have guessed it, they answered straight away in which I spoke to a member of staff who told me my order would be with me by the 7th of May and told me no compensation would be offered at this current time. A 7 WEEK TIMEFRAME FROM PRODUCTION TO DELIVERY. Absolutely disgraceful to not even offer a discount on a next order or knock a bit off the current order will not be ordering from this “company” again!!!!

I ordered nearly two months ago and still don’t have my stuff. Absolutely appalling service. Got everything wrong right from the start. Charged me ££100’s more than the advertised price. Sent the wrong artwork over and over again. Told me they would expedite my order three weeks ago. Very very unhappy

Ordered beginning of March. No contact for over a month. I email to be told there are delays of 2-3 weeks.

Over 3 weeks later, STILL no product or contact.

Feedback placed on JRS Industrial Facebook page, this was removed within 1 hour!

AVOID LIKE THE PLAGUE. All false promises.

Ordered a customised package set 29th March to test the quality before placing a bigger order. I Was happy to wait the allotted 15-20 days delivery which is excessive as it is. I had to call to see where my order was to then be told it would not be received until the 22nd May. Very poor communication and customer care.
Now wondering if im ever going to receive these items.
If your looking for workwear fpr your business you may be retired before receiving. Ill take my custom elsewhere in the future.

This company takes your money and runs don’t reply to emails. Been waiting weeks for my order now have taken it up with PayPal as not getting anywhere with them.
Stay well clear of this company 😡

Terrible.
I have been waiting 6 weeks for a small order. They have taken my money and their communication is is grade 1 sh1t.

They offer a £500 prize if you big them up on social media.
Don't bother if they can't reply to a simple email.