Jrsindustrial Reviews 

I placed an order in early March and didn't receive it until the end of May. To add insult to injury, I recently received a promotional testimonial from them boasting about how they turned around an order of branded clothing in just three days. It would have been brilliant if I had received even a fraction of that efficiency. Unfortunately, due to the lengthy delay and lack of speed, I will not be a returning customer.
They did communicate and gave me 10% off my order due to the delay so 2 stars for that.

20th of April confirmed , nothing emailed to be told it should have arrived by the 19th May but will now be another 4-5 weeks 2 months seriously and no communication.

Having ordered back in march am still awaiting my order in 8th june. After repeated emails of being promised various dates for delivery still nothing. I would recommend avoiding this thoroughly unprofessional company

Proof signed off 28 April, have been sent loads of promotions and discounts, no communication regarding goods ordered though. Called and was told they have a backlog and would have my goods 26th May, which has now turned to 26th June (maybe).
Have bought from them before, wouldn't recommend them now

Awful service
Paid for 2 working days delivery on 2nd June
Now the 6th and still not arrived.
Wished i had read the reviews first before ordering.

Absolutely awful experience so far, the whole process has been stressful. Orders over 2 weeks late, did I get notified? Nope. Had to call up myself to find out, the lady was rude and said it’s gonna be another 4 WEEKS!!!! If I knew this I would not have placed an order the website says 2 weeks!!!

This whole process will have taken 2 months, I needed them clothes asap. And I’m not even hopeful I’ll receive them seeing the amount of people complaining about the same issue. Do not order here, I wish I could just cancel and get my money back.

I placed an order on 3rd May only to realise the lead time was 25 WORKING DAYS! I called to discuss this with a member of staff to try see if there was any idea on when I would receive but they were NOT interested and all I got was 25 WORKING DAYS, no attempt to help, just attitude. I would have paid for express service if possible but they were so unhelpful and just wanted to get off the phone!

It's now 26th May and I've not heard anything peep.

Very poor.

Initial order 22nd April, artwork confirmed 23rd. Updated 29th and nothing since.

Called today for an update to be told I should have received a call to explain a 4 week delay to original estimated delivery. (End of June)

The reason - "unprecedented demand". Possibly something to do with the 17 marketing emails that I have received since the order.

I did ask customer service advisor "you are clearly experiencing supply constraints, why would you add to that by increasing sales and marketing?"

Answer: "not my department"

Order cancelled

Lie about delivery times. No updates, had to cancel the order after being promised 11 days ago (3 days after original delivery date) that the order would be with me. Rang again to be told at least 4 weeks more. Not good enough. Hopefully the refund won’t take to long.

Absolutely shocking, don’t waste your time. Look at all the reviews showing the months, yes months, you have to wait for your order. I should have looked here first! I’ve waited the 4 weeks I was told it would be then chased. My reply - we have had unprecedented demand and tried to hire staff blah blah but, it’ll be another 4 weeks! Needless to say I’ve asked for a full refund and will order elsewhere, pay slightly more but at least I will get it in under a week!

First and last ever time ordering from this bunch of cowboys. Don’t waste your time people, it’s too good to be true!

Had a machine fault apparently and huge delays caused. Called them multiple times and one person even said that they were personally take charge of it and would email me. Never got an email from them. Still haven't received the goods and its 3 weeks late! They then say it will be next day. 2 days later. Nothing... Wouldn't recommend to my worst enemy. How not to run a printing company.

unfortunately can't give 0 star...
I had the worst experience with this company. I ordered 8 plain t-shirts, which were supposed to be delivered last Friday. When the package arrived.... 3 shirts were missing. I called them right away, as I had a tight deadline, and they promised to check with the warehouse and get back to me within two hours. That was a lie. After two hours, they were closed. I sent an email, and nothing. Then this morning, they finally apologized and said I’d receive the missing shirts today. I asked for a tracking number, but it didn’t work, and after another call, they told me they only shipped it today, so now I won’t get it in time and lost my client. To top it off, I have to return everything at my own expense before they even process a refund. Absolutely terrible service. Zero accountability.

just now
New
Awful company! Made an order back in March and after nearly 8 weeks of waiting I decided to cancel my order. I rang 5 weeks in to get an update only for them to say there's been a delay due to "High demand" and I wasn't informed of this. Terrible service all round. DO NOT BOTHER!!!

Would give 0 stars if it were possible!!
I initially ordered a bundle seemed a good price and they promised the world when they took payment, now over 2 months later I am still waiting on my order, I was told I couldn’t get a refund as it was all personalised with my logo…
I initially ordered from them as I had a business expo that I was attending and wanted to show my logo and branding and that wasn’t possible, potentially losing clients due to this as I had to wear a black plain top and the amount of potential customers that had to ask who I was representing and what I did, it has now been over two months since I ordered, I will not be using this company again and will not be recommending to anyone.

I don’t usually like leaving bad reviews but when I was looking for a company to get my Uniform from these guys looked so professional. Originally it said a month wait which is a bit long but I thought that the quality and business looked so good that I would order and wait for the month.

It was then a month and a half and I had received no emails or communication that my order had a delay. I rang up which was a tooth pull in itself it took me 5 times trying to call to actually get through to an employee who was apologetic and gave me 10% off and told me my order would be there on the 13th of May (which was 2 months as my original order was the 14th of march)

Then the 13th comes and no order. I ring again 2 times and they tell me more delays. I am looking to now get my order on the 18th of May.

I hope that the quality is good. But I have to say customer service has been very bad unfortunately.

I don’t like leaving bad reviews but as a business owner myself these things need to be flagged so that the company knows.

I ordered one set for myself. I work with a team of over 40 people and unfortunately I cannot justify ordering from this company again which is a shame cause they looked amazing on social media.

If I could give less than 1star I would
Ordered trousers on 20th April with 5 day delivery, left it for 2weeks seemed like plenty of time, phoned to be told problem with their supplier and it would be resolved by the weekend and they would email to confirm, not resolved no email!! another week same promise same result nothing, finally phoned today to ask for a refund now I wait and hope some part of the business works !!!! Very disappointed that they could not fulfill a simple request will return to my normal supplier in future
John Alpha Property
Saga continues never got the refund however they did charge me again for the trousers that I have not got twice Very annoying and now after 4 so phone lines closed 🤬

Extremely poor experience from start to finish. Ordered and paid £192.46 for branded company workwear on 31/03/26 and was given an expected delivery date of 30/04/26. After having to repeatedly chase for updates myself, I was only informed on the delivery date that the order was suddenly delayed by a further 3–4 weeks due to “unprecedented demand”.

If you cannot meet your quoted lead times, stop taking orders or at the very least communicate honestly and proactively with customers. Waiting until the day an order is due before admitting there’s a month-long delay is completely unacceptable.

This wasn’t just an inconvenience — the order was required for a professional marketing photoshoot for our business website, which was directly affected because of their failure to deliver.

I cancelled the order, went elsewhere, and received the replacement branded workwear within 2 weeks from another supplier, which says everything really.

Plenty of apologies, but very little accountability. Would not use again.

Avoid these people
I spent £60 on two tee shirts and it’s now been over 6 weeks now and have had no response or seen any sign of my goods.I may aswell have chucked my money in a skip.
Many others seem to have been conned by these people according to google reviews so be very careful

I ordered a full set of clothes back in March, with delivery scheduled for May 1st. To this day, I haven't seen anything. I wrote them an email, and they claim they're swamped with work. I have a feeling this is a complete scam, not a real company. Has anyone actually received any clothes they ordered from them?"

Extremely disappointing experience from start to finish.

I placed an order with JRS Industrial on 12th March for a workwear bundle and was originally told delivery would be on 2nd April. Since then, I have experienced nothing but delays, poor communication, and failed delivery promises.

Every time I contacted the company, I was given a different delivery estimate:

* First delayed until mid-April
* Then delayed again until around 24th April
* Then finally “dispatched” at the beginning of May

To make matters worse, the courier company (ACP Couriers) provided THREE separate delivery dates and time slots where somebody had to stay home to wait for the parcel — and on all three occasions, the delivery never arrived.

At no point was proactive communication provided by JRS Industrial. Every update had to be chased by me, and every promise made was broken.

After nearly two months of waiting, multiple failed deliveries, and wasted time, I have now requested a full refund as I no longer wish to receive the goods.

The level of customer service has been extremely poor and the delivery service they use is completely unreliable. I would strongly advise others to think carefully before ordering if you need your items within any reasonable timeframe.