JSH Plumbing & Heating Reviews 90

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and efficiency. Many people appreciate the quick response times, the thorough explanations provided, and the high quality of work, often noting that the team goes above and beyond expectations. Reviewers frequently mention the staff's politeness, friendliness, and their ability to leave the work area clean and tidy. The overall sentiment indicates a strong trust in the company for future needs, with many customers recommending their services to others.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service , I am a 100% satisfied customer . They gave a prompt response and communications . Everything was fully explained beforehand with different options mentioned and the job was done ve... See more

Company replied

Rated 5 out of 5 stars

Led by the superb family team of Simon and Helen every member of the JSH crew responsible for work at our home has made what might have been a very difficult renovation project a much easier, speedier... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend JSH plumbing and heating to everyone. Simon and the team have gone above and beyond to give us a working central heating system. No other company have been able to do this... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend JSH Plumbing to everyone, I phoned late afternoon after returning from work and water was pouring out my boiler. Helen who answered the phone was so lovely and said she would... See more

Company replied


Company details

  1. Plumber

Written by the company

Plumbing & Heating Engineers based in Barry, working across the Vale of Glamorgan.


Contact info

4.9

Excellent

TrustScore 5 out of 5

90 reviews

5-star
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3-star
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1-star

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Rated 5 out of 5 stars

Excellent service

Excellent service , I am a 100% satisfied customer . They gave a prompt response and communications . Everything was fully explained beforehand with different options mentioned and the job was done very quickly with resourcefulness to deal with unexpected problems from my end . They cleaned up well after them which I really appreciate . I was charged a fair price . They also give good follow up care , I would completely trust them for any future work and will recommend this company to anyone I know in need of a good plumber .

April 30, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you so much for your lovely feedback. We’re really glad everything was clear and straightforward for you, and we appreciate you choosing JSH Plumbing.

Rated 5 out of 5 stars

From start to finish they have been the…

From start to finish they have been the best , extremely polite and honest and very good workmanship, I honest would never use anyone else , full heating and radiators upgraded, so happy 😀

April 24, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

We truly appreciate your kind words. It’s great to hear you’re so pleased with the upgrade and the service from the team.

Rated 5 out of 5 stars

Very professional

Very professional, very helpful, friendly and polite. They recommended things that I needed that I would not have thought of.

April 16, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thanks for your review. We’re pleased you had a good experience and that our advice was useful. We appreciate you choosing JSH.

Rated 5 out of 5 stars

We recently had a leak under our bath

We recently used JSH Plumbing to fix a leak. Our assigned plumber was Tom. He proved not only to be an excellent tradesman but also an extremely friendly gentleman too.
He phoned to let us know the time he was likely to arrive and his timing was spot on.
I explained our problem which was a leak in a very akward place under the bath with hardly any room to move. This proved no worry to him and after explaining what he needed to do to fix the leak he went about his work. He kept us informed exactly what he was doing throughout. Luckily he had the necessary parts required in his van and the work was completed in a far shorter time than I expected. He completely cleared up and left absolutely no mess whatsoever. I wil definately be using JSH Plumbing again if required.

March 26, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you for sharing your experience. We’re delighted to hear Tom made the job straightforward and left everything spotless. We appreciate you choosing JSH Plumbing and are glad we could help.

Rated 5 out of 5 stars

Well done on carrying out a complex job…

Well done on carrying out a complex job quickly, efficiently and with the minimum of fuss and mess
Thank you
Can't recommend the whole team highly enough. Would have no hesitation in recommending JSH to anyone

April 2, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you so much for your lovely feedback. We’re really glad everything went smoothly for you, and it means a lot that you’d recommend us. The whole team appreciates it.

Rated 5 out of 5 stars

JSH installed a walk in shower for my…

JSH installed a walk in shower for my parents, they were professional and friendly throughout, came back with quotes quickly and were easy and responsive to deal with. The work is great, parents very happy. Would definitely recommend.

March 6, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you for sharing this — we’re so pleased your parents are happy with their new walk in shower. It was a pleasure to look after everything for them, and we really appreciate your kind words and recommendation

Rated 5 out of 5 stars

Simon called round in no time and did a…

Simon called round in no time and did a great job. I would certainly recommend him.

March 26, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thanks so much for taking the time to leave us a review - your words are very much appreciated.

Rated 5 out of 5 stars

Great service from original phone…

Great service from original phone enquiry to the fitting of a new shower bar and hose. Both plumbers were courteous and efficient. Cleaning up when work completed. JSH are number 1 in my book.

March 13, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you for taking the time to leave a review. We’re glad to hear you were happy with the service and the installation. Your feedback is very much appreciated.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, Tom is an excellent plumber, so knowledgeable and efficient. I would not hesitate to recommend JSH to anyone. I was very, very happy with the work he carried out.

March 10, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you for sharing your feedback. We’re really glad to hear you were happy with the work carried out, and it’s great to know Tom made the experience a positive one. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Very polite on the phone and the…

Very polite on the phone and the plumber, Tom, who came out to the rental property explained exactly what work was carried out and was honest and helpful. Will use JSH plumbing again.

March 2, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

We appreciate your feedback and are delighted to hear everything was handled clearly and professionally.

Rated 5 out of 5 stars

Highly recommend Simon and his team

Highly recommend Simon and his team.
Professional, friendly and their work ethics are superb

March 2, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Your feedback is greatly appreciated. We’re committed to providing reliable, considerate service, and it’s wonderful to hear that came through during your visit

Rated 5 out of 5 stars

5 Stars - Great Service!

5 Stars! Great service from start to finish. They came out the next day to fix my leaking toilet, with excellent communication throughout. The repair was quick and efficient, and the plumber was tidy and polite.

February 26, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you for the 5‑star review — we really appreciate you taking a moment to share it. Feedback like this genuinely helps our business and keeps us moving in the right direction.

Rated 5 out of 5 stars

Look no further

Look no further. This is THE BEST company to use. I cannot recommend highly enough. Efficiency, standards and their professionalism is exceptional.

February 25, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you so much for taking the time to leave such a glowing review. You’ve been an absolute pleasure from start to finish, and we’re genuinely grateful for your trust and support.

Rated 5 out of 5 stars

First time customer today

First time customer today.
Simon arrived at expected time. Nice, polite and professional. Got straight to work and explained everything throughout. All at a great price as well. Would use again and recommend.
Thank you.

February 19, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you for choosing us and for the lovely feedback. We’re so pleased Simon made a great first impression. We appreciate your recommendation and would be happy to help again anytime.

Rated 5 out of 5 stars

Faulty toilet macerator

I had a faulty saniflo macerator on my toilet that needed replacing I rang JSH and they were able to help me the same day
The work was carried out by plumbers that were a credit to the company, and they left the place clean and tidy,
I will definitely use them again and I would recommend them to anyone.

February 17, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you so much for your lovely review. We’re really pleased we could help the same day, and it’s great to hear the team left everything clean and tidy. We really appreciate your recommendation and look forward to helping you again in the future

Rated 5 out of 5 stars

Friendly and Professional

Easy to talk to, friendly and efficient service.
Engineer booked at short notice, arrived exactly as scheduled.
They we personable and knowledgable, worked efficiently.
A great job
Many thanks

February 17, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you so much for taking the time to leave us a review. Happy we could help. Please bear us in mind for any future works.

Rated 5 out of 5 stars

My plumbers of choice

My plumbers of choice! *****
Top service from JSH as always. 3 new radiators fitted by the lovely Rhys. Neat work and very accommodating. Great communication from booking a quote appointment, to accepting quote and booking the work itself. Thank you, Team JSH 😊

February 11, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you for such a lovely review! We’re really pleased to hear you had another great experience with us. Rhys will be delighted with your feedback. It’s great to know the process felt smooth from start to finish. We truly appreciate your support — from all of us at Team JSH!

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company. I have had two appointments with engineers and they have both been professional and helpful. Put me at ease very genuine and I am so happy I have found this excellent company. I would highly recommend to everyone I will not use anyone else now!

February 6, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you so much for your lovely feedback. We’re really pleased to hear both visits left you feeling comfortable and well looked after. Your recommendation means a lot, and we’re grateful to be the team you choose and trust.

Rated 5 out of 5 stars

Excellent

Excellent, service with competitive pricing. Rhys the engineer was polite, knowledgeable and friendly, the repair and parts were fitted quickly and the system tested before the engineer left. I would fully commend this company for its service, prices and efficiency. Many thanks.

February 4, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you so much for your lovely feedback. We’re delighted to hear you were happy with the service and pricing, and we’ll be sure to pass your kind words on to Rhys. We really appreciate your recommendation.

Rated 5 out of 5 stars

Yet again JSH were excellent

Yet again JSH proved to be excellent - this time reworking an old bathroom with the added challenge of retaining ( unblemished ) an original and beautiful cast iron bath, but shower boarding the room, putting in a lowered ceiling and replacing the rest of the sanitary ware. This time it was Tom Webb in the driving seat, and he excelled- providing a multi talented approach to the task, taking responsibility when needed but also keen to share decision making as appropriate. He is full of inspiration, enthusiasm and kindness. He brings a sense of enjoyment and fun to what is sometimes a daunting task and has a great way of being there, but not making you feel invaded. Basically a very talented man who is a joy to be around. He was ably assisted by Joe, the junior member of the Humphreys (JSH) family team. The work was undertaken speedily and efficiently. The results speak for themselves and we are very grateful.

January 27, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you, you really have been an absolute pleasure to deal with :)

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