JSH Plumbing & Heating Reviews 

96
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, highlighting the team's efficiency and professionalism in handling various plumbing and heating needs. Many people appreciate the quick response times and effective problem-solving, especially for urgent issues. The staff are frequently commended for being helpful, polite, knowledgeable, and making interactions pleasant and productive. People consistently highlight the team's careful workmanship and their commitment to leaving work areas clean and tidy after completion. Many reviewers also commend the staff's positive attitude, making what could be difficult renovation projects much easier. This dedication to quality and customer comfort contributes to a highly recommended experience.

What people talk about most

Service

People report positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with many customers undertaking significant bathroom... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Led by the superb family team of Simon and Helen every member of the JSH crew responsible for work at our home has made what might have been a very difficult renovation project a much easier, speedier... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend JSH plumbing and heating to everyone. Simon and the team have gone above and beyond to give us a working central heating system. No other company have been able to do this... See more

Company replied

Rated 5 out of 5 stars

Another fantastic job by JSH. Such a wonderful team, everything is done with such care and professionalism. Always on time, always so easy to deal with nothing is ever a problem. I won’t go an... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend JSH Plumbing to everyone, I phoned late afternoon after returning from work and water was pouring out my boiler. Helen who answered the phone was so lovely and said she would... See more

Company replied


Company details

  1. Plumber

Written by the company

Plumbing & Heating Engineers based in Barry, working across the Vale of Glamorgan.


Contact info

4.9

Excellent

TrustScore 5 out of 5

96 reviews

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No recent history of asking for reviews

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4.9

All reviews

(96)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and Professional

Easy to talk to, friendly and efficient service.
Engineer booked at short notice, arrived exactly as scheduled.
They we personable and knowledgable, worked efficiently.
A great job
Many thanks

February 17, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you so much for taking the time to leave us a review. Happy we could help. Please bear us in mind for any future works.

Rated 5 out of 5 stars

My plumbers of choice

My plumbers of choice! *****
Top service from JSH as always. 3 new radiators fitted by the lovely Rhys. Neat work and very accommodating. Great communication from booking a quote appointment, to accepting quote and booking the work itself. Thank you, Team JSH 😊

February 11, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you for such a lovely review! We’re really pleased to hear you had another great experience with us. Rhys will be delighted with your feedback. It’s great to know the process felt smooth from start to finish. We truly appreciate your support — from all of us at Team JSH!

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company. I have had two appointments with engineers and they have both been professional and helpful. Put me at ease very genuine and I am so happy I have found this excellent company. I would highly recommend to everyone I will not use anyone else now!

February 6, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you so much for your lovely feedback. We’re really pleased to hear both visits left you feeling comfortable and well looked after. Your recommendation means a lot, and we’re grateful to be the team you choose and trust.

Rated 5 out of 5 stars

Excellent

Excellent, service with competitive pricing. Rhys the engineer was polite, knowledgeable and friendly, the repair and parts were fitted quickly and the system tested before the engineer left. I would fully commend this company for its service, prices and efficiency. Many thanks.

February 4, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you so much for your lovely feedback. We’re delighted to hear you were happy with the service and pricing, and we’ll be sure to pass your kind words on to Rhys. We really appreciate your recommendation.

Rated 5 out of 5 stars

Yet again JSH were excellent

Yet again JSH proved to be excellent - this time reworking an old bathroom with the added challenge of retaining ( unblemished ) an original and beautiful cast iron bath, but shower boarding the room, putting in a lowered ceiling and replacing the rest of the sanitary ware. This time it was Tom Webb in the driving seat, and he excelled- providing a multi talented approach to the task, taking responsibility when needed but also keen to share decision making as appropriate. He is full of inspiration, enthusiasm and kindness. He brings a sense of enjoyment and fun to what is sometimes a daunting task and has a great way of being there, but not making you feel invaded. Basically a very talented man who is a joy to be around. He was ably assisted by Joe, the junior member of the Humphreys (JSH) family team. The work was undertaken speedily and efficiently. The results speak for themselves and we are very grateful.

January 27, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you, you really have been an absolute pleasure to deal with :)

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Prompt, efficient and fair prices. Would highly recommend.

January 26, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thanks for the review. Consistency matters to us, so we appreciate that you keep coming back to us :)

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt, professional and very good indeed. Would highly recommend and will certainly use JSH again

January 7, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you very much :)

Rated 5 out of 5 stars

A rare example of competence coupled with with expertise

Prompt response to whatb I thought could have been an emergency. It turned out not to be but I was extremely grateful for the visit. I have dealt with JSH for several years and their level of customer service is an example to all I would recommend them to anyone. Because they are so brilliant they are always busy so be patient. Thank you for you reassuring visit

January 20, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you for your wonderful review. We’re glad we could respond quickly and reassure you, especially when the situation felt urgent. Your continued trust and recommendations mean a great deal to us, and we truly appreciate your patience during busy periods.
Thank you for being such a valued customer.

Rated 5 out of 5 stars

I've used JSH a few times and they…

I've used JSH a few times and they always take pride in doing a good job. It's reassuring to have the knowledge that they will return if needed.

January 15, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you for your lovely feedback. We’re really pleased to hear you’ve had consistently positive experiences with us. The team takes great pride in doing a thorough job, and it’s reassuring to know that comes across. We’re always here whenever you need us.

Rated 5 out of 5 stars

I would highly recommend JSH plumbing…

I would highly recommend JSH plumbing and heating to everyone.
Simon and the team have gone above and beyond to give us a working central heating system. No other company have been able to do this. We have been forced to use our electric immersion heater for some time
This failed and left us with no hot water. After phoning JSH they came out same day and have completely sorted the problem.
Special thanks to Helen,her friendly and personal approach gives JSH the best customer care ever .

January 20, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you for such a kind review. We’re really pleased we could get your heating and hot water sorted, especially after the difficulties you’ve had. We always aim to go the extra mile, so your feedback means a lot. It was lovely speaking with you, and we truly appreciate your support.

Rated 5 out of 5 stars

Boiler and Sanislim Installation

Rhys and Joe did excellent work. They were efficient and tidied up after the installations very well. From the initial approach to Simon and throughout JSH Plumbing and Heating Ltd have been thoroughly profressional and helpful. Have no hesitation in recommending them to future customers

January 12, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

Thanks for choosing us. We take pride in doing the job right, so it’s great to hear you’re happy with the work.

Rated 5 out of 5 stars

Well if I could give JSH a higher score…

Well if I could give JSH a higher score than 5 stars I would! I had a complete cowboy come and change a shower tray for me which was a complete and utter disaster in every single way but when I rang JSH and met Simon who gave me a quote him and his completely delightful wife Helen not only gave me a brilliant quote but were just so wonderful and understanding about the awful experience I'd had so even before they did my shower I was completely in love with them!!! The brilliant Tom did it in the end and because I'm not brilliant with Mess I decided to go to London for a couple of days to keep out of the way but when I came back he had cleaned my bathroom, tidied everything and even guessed where all my bathroom furniture went AND removed all the dustsheets in my bedroom (it was an en-suite) to make it look nice! Of course the shower obviously looks completely incredible and I couldn't be happier with it but it's the personal touches of delightful people like Simon and Helen and the absolutely magnificent Tom that make you choose a company. I couldn't recommend JSH more. They're just FANTASTIC!

January 14, 2026
Unprompted review
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Reply from JSH Plumbing & Heating

:) Thank you so much - thrilled that you are happy - tell all your friends about us! :)

Rated 5 out of 5 stars

Can highly recommend!

Can highly recommend!
Superb and speedy service
Helen was so lovely and understanding and fitted us in and managed to send Tom today who installed a new shower
I was desperate after about 11 days without a shower through problems with Mira
So grateful for their help and hard work!
Will be our No 1 company for the future!

November 27, 2025
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you Lesley, hope you have a long awaited long hot shower!

Rated 5 out of 5 stars

A very happy customer.

Very happy with the service and work done by JSH.
I had bad water leaks in my bathroom which ruined the floor and also part of bedroom.
JSH carried out the repairs very efficiently and professionally.
I was also impressed with the quality of their work and how they cleaned up the areas after completion of the job.
I would not hesitate to use them again for similar work.
Thank you Simon and the gang for all you did.

November 4, 2025
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you very much Steve

Rated 5 out of 5 stars

An efficient and effective plumber

Very impressed with the responsiveness and efficiency of the company. They communicated well and in a timely way. Appointment was agreed and a rate confirmed. The repair and replacement work was carried out effectively, competently and a guarantee was offered. Would happily recommend.

October 20, 2025
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you very much - glad we could help

Rated 5 out of 5 stars

Home renovation

JSH carried out a complete refurbishment of our bathroom. This included relaying of all pipework and drainage below the floorboards, new shower base, door and shower, together with new feebo shower boards.
Relocation of bath with new freestanding tap and installation of new sink, Vanity unit and tap.
The project also included installation of new vinyl flooring.
Tom their fitter carried out all the necessary work, his quality of workmanship and attention to detail was exemplary.
Thanks to Simon and Tom for creating exactly the changes we desired.

October 10, 2025
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you so much, we're over the moon that you are so pleased

Rated 5 out of 5 stars

Excellent from start to finish, highly recommended

Thank you Simon amd Helen of JSH Plumbing and Heating for fitting our bathroom units and sanitaryware also the kitchen tap etc. Excellent service from start to finish. Rhys, the guy that did the work, is a diamond and a credit to the company. Everything left in a spotless condition, no mess at all. We are delighted with it all.

October 6, 2025
Unprompted review
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Reply from JSH Plumbing & Heating

Thank you - so happy you're pleased with everything

Rated 5 out of 5 stars

First class service. Phone call to report fault at 8.00 a.m

Phone call to report fault at 8.00 a.m. Man on site before I'd even read the text telling me he was on his way. Job complete by 8.25. !! First class service. Only a small job, but essential for my hot water supply.

September 25, 2025
Unprompted review
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Reply from JSH Plumbing & Heating

Happy to help! Thank you for the review :)

Rated 5 out of 5 stars

I am absolutely delighted with my new…

I am absolutely delighted with my new shower room which was put in my property by Paul ( and Joe ) plus Simon. I still can’t believe it. The work was carried out so professionally and I can’t thank them enough. Their receptionist Helen is always so welcoming too. Cannot recommend them highly enough. 5 stars for sure.
Audrey Henwood.

September 1, 2025
Unprompted review
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Reply from JSH Plumbing & Heating

We are so pleased that you are so happy - you were a pleasure to deal with - thank you so much Audrey

Rated 5 out of 5 stars

Excellent from start to finish

I cannot recommend this company highly enough. I rang with a problem with my boiler and Helen got Rhys and his partner to me within hours. The guys did an excellent job and couldn’t have been more obliging. I am so impressed with the work, the speed it was done, the price and the friendliness, politeness and professionalism of everyone I came into contact with.

September 10, 2025
Unprompted review

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